Employment Opportunities

Reports To: Executive Director

Department / Division: Community Services

FLSA: Exempt

Employment Status: Full-Time

Date: March 18, 2025

Position Summary

Responsible for coordinating strategic community relations, supporting marketing, communications, and public affairs activities for the Agency. Integrates community relations programs and initiatives into a cohesive effort that conveys a consistent message in support of the Agency’s strategic goals and objectives. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. In conjunction with the Executive Director, plans, develops, coordinates and executes the Agency’s public policy, communications, community relations, and special project activities.
2. Initiates the establishment of an integrated community relations plan. Coordinates with the Executive Director to ensure that communications and public relations efforts are cohesive, consistent, and effective in supporting the Agency’s overall mission and strategic goals.
3. Develops and manages budgets that support community relations activities and assigned special projects.
4. Serves as liaison to the community to improve and enhance external relations and serves as strategic advisor to the Executive Director with respect to communications, public relations, and marketing initiatives. Arranges and conducts programs to keep up contact between the Agency and the public through speaking engagements, representing the Agency at community projects, and attending relevant community functions.
5. Facilitate the formation of partnerships with the city, community organizations, business groups, non-profits, civic/service organizations, and other local, state, and federal agencies. Directs the department’s community partnership activities as needed in furtherance of the Agency’s position in dealings with officials on all levels.
6. Works closely with and contributes to strong team-oriented relations with department leaders to establish and support Agency priorities and goals and to develop potential ideas and communication projects in order to enhance the image of the Agency and its employees with tenants and the general public. Supports department leaders in their efforts to translate and communicate accomplishments to the community and external audiences.
7. Seeks opportunities to enhance the image and visibility of the Agency in the community, building and maintaining positive relationships with the public in support of Agency goals and policies.
8. Performs communications activities to promote awareness and understanding of Agency policies, programs and procedures, and other matters, by external audiences. Executes departmental projects to help the Agency meet its community relations and informational goals.
9. Develops plans and formulates policies to ensure public interest, attitudes, and reactions are adequately considered and determined by all staff involved in community relations activities.
10. Plans communications strategies to correct misunderstandings, problems, or friction that may develop.
11. Consults with the Executive Director prior to contacting and releasing information to representatives of news media on conditions that might result in favorable or unfavorable public reaction, including releases and public statements involving news of local interest.
12. Develops and maintains relationships with reporters and editors from regional daily and weekly newspapers, radio stations, and professional journals.
13. Oversee writing, editing and production of existing and new communication vehicles for the print and broadcast media and internal audiences. Manages the design, development, and execution of all Agency communications programs, including audio-visual productions, advertising, photographic services, speeches, graphic arts, and publications to enhance the Agency’s image in the community and ensure effective dissemination of information in support of Agency goals.
14. Develops policy analyses and initiatives, author’s position papers, and advocates on behalf of the Agency before legislative representatives, local officials, state agencies, federal departments, and trade associations.
15. May be responsible for developing grant funds and locating potential funding sources in both the private and public sectors to support existing and planned program activities
16. Serves as an interface when needed with the Executive Director and the Board of Commissioners with strategic community programs and business and community leaders. Gathers and shares information with the Executive Director.
17. Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in community relations. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts; which are mutually beneficial.
18. Participates in community activities and functions relevant to Agency objectives; maintains membership and actively participates and represents the Agency, as appropriate, inappropriate community activities, functions, and service organization(s) activities relevant to the Agency’s objectives.
19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
20. Performs special projects and other job-related duties as assigned by the Executive Director.

Education and Experience

A Bachelor’s degree in Public Relations, Communications, journalism, advertising, or one of the behavioral sciences (sociology or social psychology) Business, or a closely related field from an accredited college or university and three (3) or more years of relevant experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. A record of strong community relations and outreach skills.
2. Knowledge of communication, media and public relation policies, procedures, and regulations.
3. Knowledge of the principles of practices of communication and research development/analysis.
4. Knowledge of branding and of image management.
5. Knowledge of federal state and local laws and regulations related to media and public relations.
6. Ability to influence public and partner perception and vision of corporate images.
7. Ability to make good sound judgments and implement decisions.
8. Skills in the preparation and presentation of ideas and information in formal and informal settings.
9. Excellent organizational, planning, structuring, and implementation skills.
10. Strong public relations acumen with an ability to engage in effective public speaking.
11. Thorough knowledge and understanding of the mission, goals, and objectives of the Agency.
12. Thorough knowledge of marketing objectives and strategies.
13. Advanced verbal and written communication skills and the ability to present effectively to both small and large groups. Ability to communicate in English and Spanish and translate into Spanish.
14. Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions.
15. Excellent interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
16. Ability to read and comprehend the relatively complex material.
17. Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
18. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
19. Ability to operate appropriate Agency computer equipment and software packages.

Supervision Controls

The Planning & Community Services Specialist receives instructions from the Executive Director regarding Agency goals, priorities, and special assignments. The employee routinely works without the direction of the Executive Director and is free to develop methods, deadlines, and/or objectives. When instructions are received, they are usually specific and detailed because they apply to unusual and rarely occurring situations. Normally the Planning & Community Services Specialist makes independent decisions pertaining to situations not covered by specific guidelines but the Executive Director is consulted in serious or unusual circumstances and in regular planning sessions to define parameters of projects/activities. The work of the employee is reviewed for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures. The employee has no supervisory duties.

Guidelines

Guidelines followed by the Planning & Community Services Specialist include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the issues and the entities involved, and independent research is necessary depending on the activity and/or project requirements. Each task/project is evaluated in light of reach of the work being done and its impact on the Agency.

Complexity

The Planning & Community Services Specialist performs a variety of non-routine tasks. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments, often under pressure to fulfill timelines or respond to urgent situations. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.

Scope and Effect

The employee’s work affects the Agency as a whole and has a direct and significant impact on the Agency’s image in the community. Successful performance of essential job functions enhances the Agency’s ability to fulfill its mission, resulting in betterment of housing and a positive image in the community.

Personal Contacts

The Planning & Community Services Specialist has contact with a broad range of individuals including the news media; BOC; federal, state, and local government personnel; civic/service personnel; business groups, the general public; various special interest groups; and other Agency personnel. Contact serves to ensure the public receives accurate and timely information about Agency activities, foster communication between and the Agency and agencies, individuals, etc., affected by Agency activities, identify and remove obstacles that interfere with the successful implementation of Agency programs, and ensure effective support of the Agency’s overall mission and strategic goals

Physical Requirements

1. Work is performed both indoors and outdoors and involves visits to tenants’ homes.
2. Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.
3. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
5. Must have vision and hearing corrected to be able to perform essential job functions.
6. Must maintain a professional appearance and portray a positive image for the Agency.
7. Must maintain punctuality and attendance as scheduled.
8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated. From time to time, it may involve site visits to housing developments, dwellings, or facilities and include exposure to temperature and weather extremes.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Director of Planning and Community Services

Department/Division: Community & Resident Services

FLSA Status: Non-Exempt

Employment Status: Full-Time

Pay Rate: $19.00 to $21.00 Hourly

Date: February 26, 2025

Position Summary

Laredo Housing Authority has been awarded FY 2024 Continuum of Care Grant through the Texas Balance of State and Texas Homeless Network. With these funds we will work with community partners to provide supportive services to support twelve (12) homeless families housed through the Rapid Re Housing Program.

The RRHCM is responsible for providing home-based case management services for participants in the Rapid Rehousing Program. The primary goal is to assist single individuals and families in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach. The program supports medium term rental assistance in housing for up to 24 months with the best practice clients graduating within 12 months. Due to the timeline, an exemplary RRHCM needs to be focused and goal oriented. Case load will fluctuate based on a variety of factors.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

1. Provides field based/ mobile case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals;
2. Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable housing;
3. Develop individualized treatment plan in collaboration with client addressing short term and long term goals;
4. Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed;
5. Conduct crisis and risk assessments in consultation with supervisor/ team;
6. Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, use effective coping skills, and manage and self-coordinate own care;
7. Use evidence based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices;
8. Collaboratively work with Housing Specialists to find permanent housing options for program participants;
9. Maintain close collaboration with other agencies/programs to maximize participant outcomes, program goals and agency mission; and
10. Prepare and submit weekly program report.

Documentation

1. Maintain documentation standards as set forth by the program policies
2. Complete progress notes in HMIS for every face to face or telephone contact with client or collateral contact by the next business day

Additional Staff Duties

1. Complete a Daily Activity Log to ensure that all activities are tracked for grant funding
2. Represent Laredo Housing Authority and the Continuum of Care Rapid Re-Housing Program at meetings or functions as required.
3. Perform any additional duties as requested by the Director of Planning and Community Services and/or Executive Director.

Education and Experience

High School diploma or (GED) and three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. Maintain and execute confidential information according to program policies and procedure standards;
2. Homeless services, case management and permanent supportive housing experience preferred;
3. Ability to work a flexible schedule to include some evenings and/or weekends as needed;
4. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs;
5. Ability to work independently and within a team environment and exercise mature judgment;
6. Ability to provide community and in-home based services on a regular basis;
7. Strong written and verbal communication skills;
8. Highly motivated self- starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment;
9. Effective time management and communication skills, including speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques;
10. Proficient use of computers, Microsoft Office and any other database software used to track service delivery;
11. Knowledge of HMIS in particular is preferable; and
12. Knowledge of community resources.

Language Skills

Strong verbal and written communication skills. Ability to read, analyze, and interpret common technical publications, government contracts, leases, regulatory documents, financial reports, and legal documents. Ability to write reports that conform to prescribed style and format. Ability to effectively present information to top management, board of directors, and public groups. Bilingual preferred.

Mathematical Skills

Ability to calculate figures and amounts such as interest, proportions, percentages, and area. Ability to apply basic math and geometry concepts to practical situations; experience in Microsoft Excel and ability to use a financial calculator.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, diagram, and written form and to deal with multiple abstract and concrete variables.

Certificates, Licenses, Registrations

A valid, clean TX driver’s license and access to own reliable transportation is required. Licensed Social Worker, preferred. Successful completion of background screening. CPR/First Aid training (recommended).

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Travel Requirements

This position requires frequent attendance to program meetings and may require travel across the county and city

Work Environment

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Other Requirements

1. Must possess a valid State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of the City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Assistant Property Manager

Reports To: Property Manager

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $15.00 – $17.00 Hourly

Date: March 10, 2025

Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
13. Conducts annual and follow-up housekeeping inspections.
14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
21. Acts as Property Manager in his/her absence.
22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills

1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
3. Thorough knowledge and experience in a housing assistance program or social services field.
4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
5. Ability to accurately and completely document in writing appropriate events and activities.
6. Ability to read and comprehend relatively complex material.
7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
11. Ability to prepare clear and concise narrative and statistical reports.
12. Ability to operate appropriate Agency computer equipment and software packages.
13. Ability to communicate clearly, concisely, orally and in writing.
14. Ability to communicate in Spanish and English.

Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements

1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
5. Must have vision and hearing corrected to be able to perform essential job functions.
6. Must be able to work around various fumes, odors, and dusts.
7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
8. Must maintain a professional appearance and portray a positive image for the Agency.
9. Must maintain punctuality and attendance as scheduled.
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. May be required to work an unusual work schedule.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Assistant Director of Housing Management

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $12.00 – $16.00 Hourly

Date: December 16, 2022

Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person. Answers general inquiries from other employees, tenants and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
9. Maintains lobby area in a neat, presentable, and orderly style.
10. Alerts security of all disturbances and inappropriate behavior.
11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

Good knowledge of general office practices and procedures, including business English and arithmetic.

1. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
2. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
3. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
4. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
5. Considerable skills in operating computer equipment, software packages, and general office machines.
6. Ability to communicate clearly and concisely orally and in writing.
7. Proper English grammar and usage, vocabulary, arithmetic, punctuation and spelling.
8. Ability to accurately and completely document in writing appropriate events and activities.
9. Ability to communicate in English and Spanish is desirable.

Supervisory Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employees work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements

1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
5. Must maintain a professional appearance and portray a positive image for the Agency.
6. Must maintain punctuality and attendance as scheduled.
7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
9. Ability to communicate in Spanish and English is desirable.

Work Environment

Work involves the normal risks or discomfort associated with an office environment, and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass a criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Bookkeeper

Reports To: Director of Finance & Senior Accountant

Department/Division: Finance / Accounting

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $17.50 – $18.50 Hourly

Date: July 12, 2023

Position Summary

The purpose of this position is to administer the financial accounting system. This is accomplished by reviewing and entering data, generating and analyzing reports, processing account records and statements, and maintaining the general ledger accounts. Other duties include transporting deposits to the bank. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. Other duties include maintaining a filing system, and assisting with special projects. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Prepares monthly financials statements, balance sheets and various reports, including update monthly tenant reports, asset management, cost allocation, various audit reports at fiscal year-end. Print necessary monthly, quarterly and yearly reports and maintain report to assist the Director of Finance with budget preparation.
2. Responsible in maintaining and balancing the Cash Receipts Journal on a weekly basis and report the information to the Director of Finance.
3. Inputs journal entries to record AMP bookkeeping, management and property management expenses.
4. Prepares deposits, appropriate documentation, and makes timely deposits. Reviews and coordinates online banking and/or statements for verification of deposits, balances, bank transfers and other banking transactions as assigned.
5. Assists in preparation and maintaining information required for audits and/or HUD monitoring reviews.
6. Reconcile staff travel vouchers with travel advances and actual expenses reported by employees.
7. Maintains utility report and prepares yearly accrual.
8. Posts and file payments received towards tenant’s promissory notes.
9. Provides assistance and information for manager(s) regarding tenant accounts and procedures. Responds to inquiries from tenants, auditors and Agency’s personnel in reference to tenants’ accounts.
10. Prepare and process monthly statements and invoices to tenants.
11. Post and logs all incoming monies received by mail daily.
12. Posts (credits/debits), balances and reconciles tenants accounts. Monitors accounts and updates system in a timely manner to reflect late rent and/or delinquent accounts. Uncollectable debts are forwarded to collection agency.
13. Issue, maintains and records all “non-sufficient funds”, and send out notification to tenants as well as posting any charges to the proper account. Responsible for writing-off of collection losses for uncollectable receivables. All correspondence between clients and Agency will be filed and maintained.
14. Processes tenant accounting transfers, including the preparation of move-out statements and deposits related security deposits to the assigned security deposit account. Prepare monthly move-out summaries.
15. Submits to Real Estate Assessment Center (REAC) and monitor all families who leave the program owing money or are terminated for fraud. Monitors families who have signed promissory notes for monies owed to the Agency.
16. Verifies Accounts Payables transaction to ensure accuracy.
17. Returns payment by certified mail from clients with legal status.
18. Maintains files for all receivable reports.
19. Reconcile tenant accounting detail to the general ledger and adjusts TARs at year end. Updates and processes monthly tenants’ reports.
20. Maintains all records and reports monthly for project developments.
21. Types letters and reports as required.
22. Reviews all remittances for accuracy to identify errors or questionable data.
23. Reviews security deposit refund information; forward to accounts payable if refund is required or follows procedures for collection if required.
24. Posts rent and HAP (Housing Assistance Payments) and generates a report that reflects all charges such as rent, excess utilities, late fees, move out charges and court costs for each public housing site.

1. Process all general related duties of accounts payable function. Verifies vendor number, purchase order number, quantity, price, and general ledger account number from the related purchase order. Verifies that purchase order has been received by staff and the date received. Ensures that payments to vendors are timely paid.
2. Enters and posts invoices into the financial accounting system. Ensures that all invoices balance to the batch total in the computer system and files.
3. Contacts vendors and/or staff to clarify information, requests information or alerts them of problems such as price variance or quantity discrepancy. Researches any past due invoices and/or statements.
4. Processes purchasing transactions for all employees. Verifies that the receipts match statement, ensures that there is a purchase order for each item listed on the statement and that procurement requirements are followed. Contacts staff to clarify and/or request information. Enters all statements into the computer system.
5. Maintains vendor information, verifies that non-incorporated vendors are set up for 1099’s and verifies vendor addresses. Verifies amount to be reported on 1099’s, prints and mails 1099’s to vendors; sends 1096 form to IRS by deadline.
6. Process invoices to be paid, prints, folds, mails checks and direct deposit notices.
7. Stops payments, voids and reissues lost or incorrect payments. Researches checks information in the bank software. Checks the bank daily for any fraudulent checks.
8. Contacts vendors to request refunds, and/or removal of late fees.
9. Makes corrections and adjustments through journal entries.

1. Accurately calculate payroll from approved timecards and prepare data form for the Finance Director for review. Pre-audits input data and verifies authenticity of output in payroll and file maintenance.
2. Reviews and checks addition and information in employee time reports. Checks with supervisors if/when there are discrepancies in terms of unclear arithmetic differences, authorized overtime, shift differentials, or reasons for absences, either paid or unpaid.
3. Updates payroll records into payroll data system in a timely manner to reflect modifications in personnel actions (e.g., withholdings, benefits, and direct deposits, etc.)
4. Reviews payroll records to ensure that employee deductions are made accurately.
5. Prepares reports that detail labor distribution, overtime hours worked, Paid Time Off (PTO) taken, etc. Confirms employee leaves balance with Human Resources and/or supervisors as appropriate.
6. May be responsible for non-routine, unscheduled payroll transaction, requesting stop-payment orders and/or reissue of replacements checks.
7. Ensures privacy and maintains security of confidential information.
8. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care and safeguarding of Agency materials, supplies, resources and other assets.

Education and Experience

School diploma or GED equivalent with two (2) years of progressively responsible experience in bookkeeping, Accounts Receivable and Accounts Payable related accounting, functions or closely related field or an equivalent combination of education and experience.

Knowledge and Skills

1. Good knowledge of GAAP, basic bookkeeping principles, recordkeeping procedures, budgeting, cost allocation, auditing and financial reporting.
2. Ability to perform a job independently upon receiving general instructions.
3. Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses and encyclopedias which may include those designated and available on the internet.
4. Intermediate mathematical ability for working with real numbers, fractions, percentages, ratios/proportions and measurements.
5. Must be knowledgeable in State requirements regarding Sales and Use Tax, 1099 IRS rules and general accounting principles
6. Intermediate writing skills necessary for report writing, business letters, expositions and summaries with proper format, punctuation, spelling and grammar using all parts of speech.
7. Considerable skills in operating appropriate Agency computer equipment, applicable software such as Microsoft Outlook, Excel and Word and general office machines including 10-Key calculator.
8. Ability to deal effectively with sensitive and confidential information.
9. Ability to communicate in English and Spanish is desired.
10. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.

Supervision Controls

The employee receives instructions from the Director of Finance. Courses of action, deadlines and priorities are established by policy, procedure, rules or regulations, depending upon the assignment. Routine duties are initiated by the employee without direct supervision. The employee has no supervisory duties.

Guidelines

Guidelines include established federal regulations, policies and procedures, traditional practices, reference such as the financial and accounting standards established through nationally recognized accounting standards boards. If guidelines do not cover a situation, the employee consults the supervisor. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor or the employee. Tasks have to be coordinated, integrated, and/or prioritized to be accomplished within set deadlines. Routine work is relatively structured and problems may require consultation with the supervisor.

Scope and Effect

The employee’s work affects all Agency employees and outside partnerships. A high degree of accuracy is required to ensure that accounts receivable is accurately processed in a timely manner. Successful accomplishment of tasks by the employee can enhance the Agency’s ability to provide housing that is decent, safe and sanitary and to render adequate services for its tenants.

Personal Contacts

The employee has contact with co-workers and tenants for the purpose of giving or exchanging information, providing services, making a decision and/or resolving problems.

Physical Requirements

1. Must be able to simultaneously sit and/or stand for up to eight hours at a time while preforming work duties.
2. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records and eyestrain from working with computers and other office equipment
3. Must be able to bend, stoop, push and pull in the performance of office-related duties
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment
5. Must have vision and hearing corrected to be able to perform essential job functions
6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
7. Must be able to type a minimum of 45 wpm.
8. Must maintain a professional appearance and portray a positive image for the Agency.
9. Must be able to maintain punctuality and attendance as scheduled
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass employment drug screening.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Maintenance Aide

Reports To: Maintenance Mechanic

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $14.00 – $17.00 Hourly

Date: July 25, 2023

Position Summary

The Maintenance Aide performs a variety of general, basic maintenance and repair functions (below the level of a skilled Maintenance Mechanic) under close supervision in one or more of the crafts or trades. May work independently or be assigned to a crew of workers. May give assistance to skilled Maintenance Mechanics or be assigned to specific functions such as general maintenance and repair, and grounds duties. Employee performs carpentry, electrical, plumbing, welding, and general repairs in response to service requests and results of inspections of units in accordance with Uniform Physical Conditions Standards (UPCS) or other HUD required standards. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assists in or makes minor repairs to plumbing systems by performing general work including rough piping for domestic water and sanitary sewer, repair/replacement/installation of plumbing fixtures such as sinks and bathtubs, installation of valves for shower, kitchen, and bath, replacing washers, mending burst pipes, repairing leaks, opening clogged drains, and performing other appropriate repairs/installations to meet or exceed housing quality standards.
2. Assists in making carpentry repairs/replacements to damaged walls, roofs, woodwork, floors, gutters and downspouts, doors, door knobs, fences, gates, windows, doorbell, peepholes, door and window screens
3. Assists in repairs and adjustments to various appliances and equipment (e.g., dishwashers, stoves, water heaters, refrigerators, electric motors, smoke detectors, etc.) and assists in replacement of appliances and equipment when necessary.
4. Assists in installation and repair of electrical lighting systems, fuses, and other minor electrical repairs.
5. Performs cleaning and assists with minor repairs on HVAC systems in accordance with manufacturer’s specifications.
6. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
7. Paints all prepared surfaces with a brush, roller, or spray equipment. Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers, and plates.
8. Performs “make-ready” duties on vacant units and may clean office building, bathrooms, hallways, community rooms, laundry facilities, and community room kitchens, in accordance with Agency standards by performing the following duties:
   1. Sweeps, scrubs, waxes, and polishes floors using brooms, wet mops, scrapers, and/or heavy powered scrubbers and buffers
   2. Cleans rugs and carpeted floors using light-weight and or heavy powered vacuum cleaner, hand sweeper, or shampooer as appropriate.
   3. Washes and cleans windows, walls, ceiling, and fixtures, using ladders as needed
   4. Cleans, disinfects, and deodorizes lavatories, urinals. and toilet bowls. Cleans mirrors, sinks, faucet knobs, and scrubs and cleans enameled and ceramic walls and toilet partitions in restrooms
   5. Disconnects and cleans appliances.
   6. May spray/treat for insect and rodent control.
9. Performs preventive maintenance as assigned such as checking smoke detectors, checking emergency lights, replacing light bulbs, cutting off water to sill cocks, cleaning dryer vents, changing furnace/air-conditioner filters, cleaning guttering, and adjusting exterior light timers.
10. Reports all unusual circumstances such as vandalism, missing light bulbs or fixtures, missing smoke detectors, fire extinguishers to the supervisor.
11. May assist in graffiti removal and/or repainting. May assist with painting of fire lanes, parking dividers, etc.
12. Reports supply needs to the supervisor
13. May assist in transporting, loading, and unloading of cabinets, counters, appliances, furniture, supplies, materials, etc., as assigned.
14. May assist in mowing, landscaping, cutting trees and bushes and hauling off brush and debris
15. May assist management/leasing staff with curb appeal functions which may include detailing model units, putting out balloons, banners, a-boards, etc.
16. Cleans and maintains Agency-owned materials, lools, and equipment in a neat and orderly manner at all times. Maintains a neat and organized workshop area free of clutter and debris. Upon completion of maintenance task, all tools and excess supplies must be cleaned up and stored appropriately.
17. Subject to on call rotation and after hours maintenance emergencies in accordance with Agency policies and procedures.
18. Follows all established safety procedures and standards.
19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School graduate or GEO desirable. Two (2) years’ experience in building maintenance or vocational training which involved training and/or experience in areas of carpentry, plumbing, and electrical repairs, or an equivalent combination of education and experience, preferably in multi-housing.

Knowledge and Skills

1. Good knowledge of techniques, methods, materials, and equipment used in custodial activities and grounds keeping.
2. Ability to understand and follow simple instructions.
3. Skilled in use of various custodial and building maintenance tools and equipment as appropriate
4. Ability to perform moderately strenuous physical activity.
5. Ability to establish and maintain effective working relationships with other employees and tenants.
6. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
7. Ability to read and/or understand directions contained in repair manuals and instructions/warning on cleaning agents.
8. Ability to communicate in English and Spanish is desired.

Supervision Controls

The employee receives instructions from the Maintenance Mechanic. Generally, methods of accomplishing duties are limited and within established procedures and parameters established by the supervisor. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is monitored during each phase of the assignment and reviewed for progress, compliance with procedures, and for quality and completeness. The employee has no supervisory responsibilities.

Guidelines

The employee follows established maintenance procedures and practices and service manuals in performing assigned tasks. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine and repetitive in nature. Some tasks require the exercise of personal judgment in making decisions on accomplishing assigned work. The employee must consider safety and liability issues, weather, and timeframes for accomplishing work.

Scope and Effect

The employee’s work primarily affects the Agency’s grounds and non-dwelling facilities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are primarily with tenants, other employees, vendors, city employees, and contractors. Contact with tenants is particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely, and to document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Requirements

1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers.
2. Must be able to lift up to fifty (50) pounds without assistance.
3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended period of time
4. Must be able to operate hand tools, power tools, and equipment (e.g. , drills, wrenches, hammers, pliers, electrical [Ohm] meters, saws, threaders, plumbing snakes, etc.)
5. Work requires spatial perception, and finger and manual dexterity.
6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
7. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
10. Must have normal color perception to differentiate colors of electrical wiring, etc.
11. Must maintain a professional appearance and portray a positive image for the Agency.
12. Must maintain punctuality and attendance as scheduled.
13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g. , solvents, etc. ), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work after office hours on the on-call work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Director of Community Programs

Department/Division: Community Programs

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $40,000 – $50,000

Date: January 6, 2025

Position Summary

Responsible for managing, overseeing, and developing the Agency’s BiblioTech Digital Library and other digital community resources and programs under the Community Programs Department. Responsible for long-range planning and communications acquisitions and enhancements and for developing new technical solutions that are responsive to the Agency’s objectives. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and other work-related duties as assigned.

1. Manages, oversees, and develops the Agency’s operations of the Bibliotech Technical Center and other programs by working closely the Director of Community Programs to identify and evaluate technology needs and provide technical solutions and cost-effective approaches for daily administrative and Agency operations within the Community Programs Department.
2. Oversees and coordinates the long-term planning, development and implementation of Technical programs and the BiblioTech Digital Library Business Plan and other programs.
3. Reviews, recommends, and approves the acquisition and distribution of all computer hardware, software, telecommunications systems and devices, and other IT systems or services utilized by BiblioTech Digital Library and other programs.
4. Monitors, oversees, and/or recommends the recruitment, selection, employment, training, career paths, direction, supervision, utilization, evaluation, discipline, and termination of BiblioTech Digital Library employees. Reviews performance periodically for the accomplishment of assigned goals and objectives. Coaches and leads personnel to plan and maximize resources (e.g., people, equipment, time, costs) to the fullest extent.
5. Plans, organizes and regularly evaluates a program of services that supports the mission of the technology center system.
6. Develops, coordinates, schedules and supervises the delivery of programs and services by or provided directly by the BiblioTech Digital Library and other programs.
7. Establishes a training program to train and support staff on new technologies and concepts.
8. Maintains a network of resource business assistance organizations, business professionals, and economic development agencies in support of the program’s client needs.
9. Coordinates with community partners and organizations to develop and implement programs and services including workshops, seminars, conferences, and special events targeted towards educations, employability skills, training and local businesses demands based on local technology industry needs.
10. Coordinates and communicates with property management representative on BiblioTech activities, services and enhance or improve delivery and quality of onsite services
11. Negotiates and monitors contracts with concession vendors, hardware and software distributors, e-book vendors, security, etc. in coordination with the Agency’s IT Department.
12. Manages the Planning and Development process for equipment Inventory and Security (hardware and software) needs, while providing Physical and Logical Security (including Antivirus, Firewalls, and Internal Security) in coordination with the Agency’s IT Department.
13. Manages and monitors for compliance all purchase warranties and contracts. Ensures Licensing Compliance and related issues are enforced and current. Provides timely upgrades/patches in coordination with the Agency’s IT Department.
14. Writes, recommends, and implements policies and procedures pertaining to equipment usage to ensure maximum efficiency and security in coordination with the Agency’s IT Department.
15. Prepares and monitors budget to optimize the return of investments for the program’s resources and computer systems and verifies that resources allocated to the program meets agency plans for competitive positioning and growth.
16. Compiles, develops and writes reports and prepares statistical data.
17. Guides the Agency’s staff and senior management to develop and maintain a technical strategic plan which ensures the program and Agency are working toward the same vision, mission, goals, and objectives.
18. Attends staff meetings, professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts with community technical center needs. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts; which are mutually beneficial.
19. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.
20. Ability to communicate in English and Spanish is desired.

Education and Experience

Bachelor’s degree in Business Administration, Education, Library Science, Public Administration or closely related field from an accredited college or university, with at least three (3) years of progressively responsible experience or related areas of responsibility of those years in a middle- to upper-level management capacity. Public sector experience is a plus.

Knowledge and Skills

1. Considerable knowledge of the principles and practices of administration; good knowledge of Information Technology.
2. Knowledge of contract negotiation, implementation and budget and finance; knowledge of local government operations.
3. Experience in coordination, project management and collaboration with community organizations/entities, public relations and marketing of program, projects or initiatives.
4. Skill in communicating effectively, both verbally and in writing.
5. Strong analytic and problem-solving skills.
6. Skill in supervising staff, developing staffing procedures and guidelines.
7. Ability to interpreting statistical data, formulating recommendations and writing reports, coordinating multiple projects simultaneously.
8. Skill in organizing, compiling and recording information accurately, utilizing word processing, database or spreadsheet software packages.
9. Ability to comfortably communicate and engage the public through both oral and written communication; ability to establish and maintain effective working relationships with clients, partners, co-workers, outside organizations, other County employees, Elected/Appointed Officials, other government agencies and the general public.
10. Work requires managing and monitoring work performance of a division including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
11. Final decisions regarding policy development and implementation are made and/or recommended. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes.
12. Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
13. Position must be able to accept major fiscal responsibility and be responsible for programs financial decisions. Must be able to assure that appropriate linkages exist between budget requests and departmental goals and objectives. Must be able to understand, follow and monitor Agency budget plans.
14. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.

Supervision Controls

The employee receives instructions from the Director of Community Programs. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Director of Community Programs, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Special projects are managed with little oversight.

The employee provides guidance to subordinates in the BiblioTech Digital Library, setting responsibilities, priorities and deadlines. Such guidance may be broad or specific depending on the circumstances. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives.

Guidelines

Guidelines followed by the Program Coordinator or include established policies and procedures, traditional practices, applicable reference materials, regulations, handbooks. Materials used vary with the projects involved and independent research is necessary depending on the activity and/or project requirements. Each task/project is evaluated in light of reach of the work being done and its impact on the Agency.

Complexity

The employee performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments, often under pressure to fulfill timelines or respond to emergency situations. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.

Scope and Effect

The employee’s work affects the Agency and its clients through providing services that help improve their quality of life and contributes to optimum leasing of suitable Agency units by engendering a greater sense of self-reliance and improved self-esteem for participants, the ability to attract new residents as a result of additional services, and achievement of the Agency’s mission and goals.

Personal Contacts

The employee’s personal contacts are mostly with all levels of Agency staff, vendors, contractors, consultants, community professionals, and social service agencies, etc. The purposes of these contacts are to give or exchange information, resolve problems, provide services, motivate, influence, interrogate, justify, defend, negotiate, and make decisions.

Physical Requirements

1. Work is performed both indoors and outdoors, and involves visits to local property sites and partner or community entity locations.
2. Must be able to move and/or lift items weighing up to 5-10 pounds.
3. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
4. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment
5. Must be able to bend, stoop, push, and pull in the performance of duties
6. Must be able to use fingers bilaterally and unilaterally to operate office equipment
7. Must have vision and hearing corrected to be able to perform essential job functions
8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress
9. Must maintain a professional appearance and portray a positive image for the Agency.
10. Must be able to maintain punctuality and attendance as scheduled
11. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work is primarily in-office, but may involve visits to local property sites, and partner or community agencies. The employee may be exposed to weather extremes and the usual hazards associated with other business facilities and local property sites.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass employment drug screening & criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Director of Construction Projects

Department/Division: Construction

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $14.00 – $17.00 Hourly

Date: February 9, 2024

Position Summary

Employee performs tasks involving physical labor in demolition and new construction. Performs multiple tasks such as general carpentry, electrical, plumbing, concrete work, and tile setting at construction and development sites. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and other work-related duties as assigned.

1. Routinely starts, operates, and checks for safety and appropriate maintenance on agency vehicles. Includes lubricating, cleaning and minor repairs of the assigned vehicles.
2. Repairs maintain, and alters buildings, retaining walls, and other brick or stone structures. Repairs steps, sidewalks, chimneys, floors, and walls. Patches cracked concrete, replaces broken concrete masonry blocks and ceramic tiles, re-grouts ceramic tile, and seals concrete and exterior brick walls. Performs carpentry work incidental to masonry and concrete finishing work.
3. Smooths and finishes surfaces of poured concrete floors, walls, sidewalks, patios, or curbs to specified textures, using hand tools or power tools, including floats, trowels, and screeds.
4. Installs various types of joints, reinforcements, etc. for masonry/concrete finishing work as required and ensures work meets or exceeds quality control requirements.
5. Pours concrete or directs concrete deliverer to position truck to facilitate pouring concrete and moves discharge chute of the truck to direct concrete into forms to make floors, walkways, pads, or other projects.
6. Spreads concrete into inaccessible sections of forms, using rake or shovel and levels concrete to specified depth and workable consistency using handheld screed and floats to bring water to the surface and produce soft topping. Smooths and shapes surfaces of freshly poured concrete using straightedge and float or power screed. Finishes concrete surfaces using power trowel, or wets and rubs concrete with abrasive stone to impart finish.
7. Removes rough or defective spots from concrete surfaces using power grinder or chisel and hammer, and patches holes with fresh concrete or epoxy compound.
8. Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools, and power tools, and conforming to local building codes. Projects may include renovation, repair, alteration, fabrication of walls, doors, windows and frames, ceilings, roofs, floors, stairs, shelving, tables, benches, cabinets, counters, countertops, and/or facings, signs, scaffolds, and many different building components of wood, wood substitutes, metal, plastic, plastic laminates, sheetrock, paneling, etc.
9. Inspects, installs, maintains, and repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged commodes, bathtubs, water heaters, and water cutoffs.) Installs, repairs and replaces water heaters and lavatory sinks.
10. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, sanding drop cloths, scraping peeled paint, caulking, plastering and/or patching holes and cracks, taping and floating drywall, and/or sanding. Removes closet and bedroom doors.
11. Sands wood surfaces and/or applies primers or sealers to new surfaces as appropriate to prepare for painting, varnishing and/or staining.
12. Mixes, matches, and blends various paints, enamels, lacquers, varnishes, stains, and special protective coatings to achieve the desired color, consistency, and drying properties and applies to prepared surfaces with a brush, roller, or spray equipment.
13. Performs preventive maintenance as defined for the area of responsibility (e.g., interior /exterior buildings, ceilings, floors, and roofs, adhering to the preventive maintenance schedule.)
14. Prepares all interior/exterior wall surfaces, doors, and frames for painting.
15. Applies caulking compounds by hand or with caulking gun to seal crevices.
16. Erects and disassembles scaffolding, shoring braces and other temporary structures.
17. Digs ditches and levels earth to grade specifications, using pick and shovel.
18. Signals equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
19. Sprays materials such as water, sand, steam, vinyl, paint or stucco through a hose to clean, coat or seal surfaces.
20. Loads and unloads trucks and haul and hoist materials.
21. Operates machines that pump concrete, grout, cement, sand, plaster or stucco through spray-gun for application to ceiling and walls.
22. Operates heavy machinery and hand/power tools of all types.
23. Maintains a clean job site; pick up all tools equipment and secure job site each day to eliminate potential hazards.
24. Ensures compliance with plans and specifications for individual construction projects.
25. Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School graduate or GED is desirable. Two (2) years’ experience in the construction field or maintenance, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. Good knowledge of techniques, methods, materials, and equipment used in the construction or repair of houses, buildings or other structures such as highways and roads.
2. Knowledge of the practical application of engineering science and technology. This includes applying principles.
3. Ability to understand and follow non-complex instructions.
4. Ability to establish and maintain effective working relationships with other employees and tenants
5. Math skills sufficient to perform essential job functions.
6. Skilled in the use of various hand tools, power tools, and test equipment.
7. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
8. Ability to communicate in English and Spanish is desired.

Supervision Controls

The employee receives instructions from the Project Specific Manager or his/her designee as assigned. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures. Deadlines, priorities, necessary guidelines, and scope of work are generally set by the supervisor and the employee’s progress is monitored regularly for adherence to instructions, compliance with established procedures, quality, and completeness. The employee has no supervisory responsibilities.

Guidelines

All guidelines are usually provided orally and are supplemented by established procedures. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee may be routine or non-routine in nature depending on the situation and task involving construction. The nature of some tasks may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work.

Scope and Effect

The employee’s work primarily affects Community & Economic Development Department activities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are with other employees and tenants. Contact with primarily concern work assignment.

Physical Requirements

1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers etc.
2. Must be able to lift up to fifty (50) pounds without assistance.
3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended time period of time.
4. Must be able to operate hand tools, power tools, and equipment (e.g., drills, wrenches, hammers, pliers, electrical, etc.)
5. Work requires spatial perception, and finger and manual dexterity.
6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
7. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
10. Must have the normal color perception to differentiate colors of electrical wiring, etc.
11. Must maintain a professional appearance and portray a positive image for the Agency.
12. Must maintain punctuality and attendance as scheduled.
13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above
14. Must maintain a professional appearance and portray a positive image for the Agency.
15. Must maintain punctuality and attendance as scheduled.
16. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work after office hours on the on-call work schedule.
3. Must work with the highest degree of confidentiality.
4. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Resident Services Coordinator

Reports To: Director of Planning & Community Services

Department/Division: Planning & Community Services

FLSA Status: Non-Exempt

Employment Status: Part-Time

Salary Range: $12.00 – $15.00 Hourly

Date: July 31, 2023

Position Summary

Under the supervision of the Director of Planning & Community Services, the Resident Services Coordinator is responsible for providing on-site programmatic and administrative coordination for resident families that are attending LHA programs and activities. Serves as an on-site liaison and facilitator for program activities scheduled for residents. Works in consultation with the Director to ensure smooth operation of the programs and activities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assists in the coordination and delivers on-site services offered to residents at the assigned properties.
2. Provides leadership, support and serves as mentors to resident youth.
3. Assists in the development of strategies in an effort to provide an alternative to drugs and other negative forces to the residents of the development.
4. Assists in the development of program curriculum to benefit all different age groups.
5. Implements outreach and recruiting plan by means of door-to-door outreach, preparation of flyers, attendance at Resident Council meetings and other informational meetings.
6. Educates the residents about the services available and the policies and procedures of the program.
7. Establishes working relationships and collaboration with local organizations and the community to secure mentors, tutors, monthly speakers, support and technical assistance in the areas of substance abuse prevention / intervention, computer learning technology, and the coordination of service delivery.
8. Develops and implements a system of reporting program progress to the supervisor.
9. Monitors families participating in programs and services.
10. Evaluates effectiveness of programs and services for growth and development of member participants; modifies and/or makes recommendations for possible adaptations to meet the needs of residents.
11. Assists in preparing monthly calendar of activities and newsletter for distribution.
12. Assists in preparing monthly, quarterly and annual reports as needed.
13. Tutors and assists youth on a daily basis with homework tasks; instructs computer basics; organizes field trips.
14. Participates with youth during scheduled youth activities.
15. Assists in the development and instructs youth on fun and educational crafts.
16. Prepares to serve meals and takes attendance for meal programs.
17. Establishes and maintains open communication with parents regarding children’s dietary restrictions, allergies etc.
18. Detects and ensures proper disposition of spoiled or unattractive food, defective supplies/equipment and or other unusual conditions.
19. Meets with Health Inspector as required to ensure kitchen and practices are in compliance with City’s health code.
20. May transport residents to and from scheduled youth activities.
21. Maintains a log on the use of transportation vehicle.
22. Procures and maintains inventory of all supplies, learning materials, equipment, and software required for use at each development.
23. Maintains the development site in a clean and safe environment by implementing federal, state and local sanitation requirements.
24. Attends professional development and other relevant training opportunities as required.
25. Keeps all necessary records of food service operation and prepares reports as necessary.

Education and Experience

High school diploma or GED. Two (2) years direct experience working in child care; or a combination of experience and formal education may fulfill this requirement.

Knowledge and Skills

1. Strong organizational skills with demonstrated leadership abilities.
2. Ability to gather data, compile information and prepare reports.
3. Good knowledge of procurement and inventory control procedures.
4. Good knowledge of proper use of safety equipment.
5. Ability to practice the highest standards of food and kitchen safety and sanitation.
6. Ability to present foods in an attractive manner.
7. Ability to provide effective supervision of any volunteers.
8. Achieve a balance of sensitivity to the difficulties and concerns of individual disabled children.
9. Ability to read, interpret and apply applicable laws, rules and regulations.
10. Ability to make sound judgments based on information available.
11. Communicate effectively orally and ability to understand and follow simple instructions.
12. Ability to work evenings and weekends.
13. Ability to establish and maintain effective working relationships with co-workers, residents and volunteers.
14. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
15. Ability to communicate in English and Spanish.

Supervision Controls

The employee receives instructions from the Director of Planning & Community Services. Generally, methods of accomplishing assignments are limited and within established procedures. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for accuracy and completeness. The employee may supervise volunteers on an as needed basis.

Guidelines

All guidelines are generally oral and supplement established procedures. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

The employee performs a limited number of tasks that are repetitive and routine in nature and require little personal judgment or decision making. Instructions to the employee are detailed and specific. The course of action open to the employee is clear cut and specific.

Scope and Effect

The employee’s work primarily affects the residents throughout the housing developments. Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Laredo Housing Authority. It improves resident status and provides long-term benefits in housing management. Ensures the programs for the residents are operated efficiently and effectively allowing residents to participate in a variety of services that will assist them in their efforts to be self-sufficient by obtaining employment and therefore decreasing the need for rental assistance.

Personal Contacts

The employee’s personal contacts are with other employees, residents, community volunteers, and other agencies. The purpose of such contacts is to bring community and resident services to the residents, foster resident pride, participation, and provide various kinds of support and assistance for individual families.

Physical Requirements

1. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
2. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects, such as boxes of canned food, tables, or a tenant who must be helped into and out of a vehicle.
3. Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment including computers, copiers, printers, facsimile machines, telephone, etc.
5. Must maintain a professional appearance and portray a positive image for the Agency.
6. Must maintain punctuality and attendance as scheduled.
7. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work is primarily in the assigned development and performed both indoors and outdoors.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must obtain food handler certification within ninety (90) days of employment.
4. Must work with the highest degree of confidentiality.
5. Must be available for occasional overnight travel for training.
6. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Driver

Reports To: Director of Planning & Community Services

Department/Division: Planning & Community Services

FLSA Status: Non-Exempt

Employment Status: Part-Time

Salary Range: $12.00 – $14.00 Hourly

Date: July 27, 2023

Position Summary

Responsible for safely transporting food, supplies, and or tenants, children, and program participants to and from each site and to ensure their safety and comfort. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Ensures the health and safety of tenants and children during hours of operation.
2. Transports youth and adults to and from their residence to participate in program activities, training classes or other authorized events.
3. Transports food and supplies in a timely manner and takes all reasonable safety precautions to ensure it arrives in good conditions.
4. Drives safely and takes all reasonable safety precautions to avoid accidents. Avoids endangering the safety of the passenger.
5. Assists elderly and disabled tenants on/off the vehicle and renders first aide as necessary.
6. Must take full responsibility for the security and safety of passengers during transport.
7. Maintains proper mileage ledger and vehicle preventive maintenance log.
8. Submits all vehicle fuel receipts.
9. Reports any vehicle maintenance problems to the supervisor.
10. Reports all moving violations and accidents to supervisor immediately.
11. Maintains condition and cleanliness of assigned vehicles (all vehicles are tobacco-free).
12. Regulates heating and cooling for passenger comfort.
13. Inspects bus/van prior to starting the run to detect any mechanical or other malfunction which would prevent safe delivery of passengers.
14. Follows exact schedules, making stops and picking up food, supplies, and passengers at assigned locations.
15. Observes all local, city and state laws and regulations.
16. Uses all signals and ensures that all traffic is stopped before loading and unloading passengers.
17. Instructs passengers on the proper methods to board and deport from the bus/van and sees that instructions are carefully observed.
18. Attends all state training programs, testing programs, first aid courses and other meetings as required.
19. Must be punctual in attendance and strictly maintains timing schedules.

Education and Experience

High school diploma or GED and at least (6) months of experience working in transportation or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. Ability to work under stressful conditions, primarily with youth and elderly/disabled tenants; handle crowd control; understand and follow written and oral instructions; express oneself clearly and concisely, both orally and in writing; establish and maintain representatives of governmental agencies and community-based organizations; and maintains confidentiality of the Agency’s operations.
2. Must be knowledgeable of safe driving techniques and map reading including possessing a “sense of direction” in locating destinations locally and out of town.
3. Must have the ability to use geographical positioning system (GPS).
4. Must possess and maintain a safe driving record. Failure to do so may result in discipline up to and including termination.
5. Must not have been convicted of, pleaded guilty to, entered a plea of nolo contendere to, or received judicial diversion for any felony charges or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, controlled substance, or sex-related crimes.
6. Must not have been convicted of, pleaded guilty to, entered a plea of nolo contendere to, or received judicial diversion for any misdemeanor charges involving DUI/DWI or alcohol, or use, possession, manufacture, or sale of controlled substances or drug paraphernalia within the past 7-10 years.
7. Must maintain a neat, clean, acceptable personal appearance.
8. Literacy in English with the ability to understand and carry out oral and written instructions and posted schedules.
9. Basic knowledge of vehicle troubleshooting.
10. Communicate and relate to persons of diverse backgrounds and abilities.
11. Must have vision and hearing corrected as needed to be able to perform essential job functions.
12. Ability to communicate in English and Spanish is desirable.

Supervision Controls

The employee receives work assignments primarily from the Director of Planning & Community Services. Priorities and time frames are usually established by the supervisor, and monitor the employee’s work for compliance with procedures and guidelines. The employee has no supervisory responsibilities.

Guidelines

The employee generally follows past experience in accomplishing assignments. Methods for accomplishing routine work are at the discretion of the employee, subject to existing practices and procedures. When unusual situations arise, the employee may request guidance from the supervisor.

Complexity

The employee performs a variety of related tasks, which are mostly routine in nature. Occasionally, the employee is required to exercise personal judgment in making decisions when accomplishing assignments. Non-routine situations are usually referred to the supervisor for resolution.

Scope and Effect

The employee’s work primarily affects the operational functions of the Housing Agency and the transportations of tenants and program participants to and from their residence to training sites or other program activities.

Personal Contacts

The employee’s personal contacts are with other employees, tenants and representatives from governmental agencies and community-based organizations.

Physical Requirements

1. Work is sedentary, but may involve some physical exertion such as kneeling and crouching.
2. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
3. Employee may get eyestrain from working with computers and other office equipment.
4. Employee’s work involves driving a passenger bus/van to and from housing communities and job training sites.
5. Employee may be exposed to weather extremes and to unusual hazards associated with housing communities.
6. Must also be able to lift over 50 lbs. on an occasional basis.
7. Must maintain a professional appearance and portray a positive image for the Agency.
8. Must be able to maintain punctuality and attendance as scheduled.
9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

The employee’s work is performed both indoors and outdoors and involves the normal hazards associated with transporting food, supplies, children, and adults.

Other Requirements

1. Must maintain a good driving record.
2. May be required to work after office hours or unusual work schedule.
3. Must pass a criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.