Employment Opportunities

Reports To: Executive Director

Department / Division: Community Services

FLSA: Exempt

Employment Status: Full-Time

Date: March 18, 2025

Position Summary

Responsible for coordinating strategic community relations, supporting marketing, communications, and public affairs activities for the Agency. Integrates community relations programs and initiatives into a cohesive effort that conveys a consistent message in support of the Agency’s strategic goals and objectives. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. In conjunction with the Executive Director, plans, develops, coordinates and executes the Agency’s public policy, communications, community relations, and special project activities.
2. Initiates the establishment of an integrated community relations plan. Coordinates with the Executive Director to ensure that communications and public relations efforts are cohesive, consistent, and effective in supporting the Agency’s overall mission and strategic goals.
3. Develops and manages budgets that support community relations activities and assigned special projects.
4. Serves as liaison to the community to improve and enhance external relations and serves as strategic advisor to the Executive Director with respect to communications, public relations, and marketing initiatives. Arranges and conducts programs to keep up contact between the Agency and the public through speaking engagements, representing the Agency at community projects, and attending relevant community functions.
5. Facilitate the formation of partnerships with the city, community organizations, business groups, non-profits, civic/service organizations, and other local, state, and federal agencies. Directs the department’s community partnership activities as needed in furtherance of the Agency’s position in dealings with officials on all levels.
6. Works closely with and contributes to strong team-oriented relations with department leaders to establish and support Agency priorities and goals and to develop potential ideas and communication projects in order to enhance the image of the Agency and its employees with tenants and the general public. Supports department leaders in their efforts to translate and communicate accomplishments to the community and external audiences.
7. Seeks opportunities to enhance the image and visibility of the Agency in the community, building and maintaining positive relationships with the public in support of Agency goals and policies.
8. Performs communications activities to promote awareness and understanding of Agency policies, programs and procedures, and other matters, by external audiences. Executes departmental projects to help the Agency meet its community relations and informational goals.
9. Develops plans and formulates policies to ensure public interest, attitudes, and reactions are adequately considered and determined by all staff involved in community relations activities.
10. Plans communications strategies to correct misunderstandings, problems, or friction that may develop.
11. Consults with the Executive Director prior to contacting and releasing information to representatives of news media on conditions that might result in favorable or unfavorable public reaction, including releases and public statements involving news of local interest.
12. Develops and maintains relationships with reporters and editors from regional daily and weekly newspapers, radio stations, and professional journals.
13. Oversee writing, editing and production of existing and new communication vehicles for the print and broadcast media and internal audiences. Manages the design, development, and execution of all Agency communications programs, including audio-visual productions, advertising, photographic services, speeches, graphic arts, and publications to enhance the Agency’s image in the community and ensure effective dissemination of information in support of Agency goals.
14. Develops policy analyses and initiatives, author’s position papers, and advocates on behalf of the Agency before legislative representatives, local officials, state agencies, federal departments, and trade associations.
15. May be responsible for developing grant funds and locating potential funding sources in both the private and public sectors to support existing and planned program activities
16. Serves as an interface when needed with the Executive Director and the Board of Commissioners with strategic community programs and business and community leaders. Gathers and shares information with the Executive Director.
17. Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in community relations. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts; which are mutually beneficial.
18. Participates in community activities and functions relevant to Agency objectives; maintains membership and actively participates and represents the Agency, as appropriate, inappropriate community activities, functions, and service organization(s) activities relevant to the Agency’s objectives.
19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
20. Performs special projects and other job-related duties as assigned by the Executive Director.

Education and Experience

A Bachelor’s degree in Public Relations, Communications, journalism, advertising, or one of the behavioral sciences (sociology or social psychology) Business, or a closely related field from an accredited college or university and three (3) or more years of relevant experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. A record of strong community relations and outreach skills.
2. Knowledge of communication, media and public relation policies, procedures, and regulations.
3. Knowledge of the principles of practices of communication and research development/analysis.
4. Knowledge of branding and of image management.
5. Knowledge of federal state and local laws and regulations related to media and public relations.
6. Ability to influence public and partner perception and vision of corporate images.
7. Ability to make good sound judgments and implement decisions.
8. Skills in the preparation and presentation of ideas and information in formal and informal settings.
9. Excellent organizational, planning, structuring, and implementation skills.
10. Strong public relations acumen with an ability to engage in effective public speaking.
11. Thorough knowledge and understanding of the mission, goals, and objectives of the Agency.
12. Thorough knowledge of marketing objectives and strategies.
13. Advanced verbal and written communication skills and the ability to present effectively to both small and large groups. Ability to communicate in English and Spanish and translate into Spanish.
14. Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions.
15. Excellent interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
16. Ability to read and comprehend the relatively complex material.
17. Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
18. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
19. Ability to operate appropriate Agency computer equipment and software packages.

Supervision Controls

The Planning & Community Services Specialist receives instructions from the Executive Director regarding Agency goals, priorities, and special assignments. The employee routinely works without the direction of the Executive Director and is free to develop methods, deadlines, and/or objectives. When instructions are received, they are usually specific and detailed because they apply to unusual and rarely occurring situations. Normally the Planning & Community Services Specialist makes independent decisions pertaining to situations not covered by specific guidelines but the Executive Director is consulted in serious or unusual circumstances and in regular planning sessions to define parameters of projects/activities. The work of the employee is reviewed for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures. The employee has no supervisory duties.

Guidelines

Guidelines followed by the Planning & Community Services Specialist include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the issues and the entities involved, and independent research is necessary depending on the activity and/or project requirements. Each task/project is evaluated in light of reach of the work being done and its impact on the Agency.

Complexity

The Planning & Community Services Specialist performs a variety of non-routine tasks. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments, often under pressure to fulfill timelines or respond to urgent situations. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.

Scope and Effect

The employee’s work affects the Agency as a whole and has a direct and significant impact on the Agency’s image in the community. Successful performance of essential job functions enhances the Agency’s ability to fulfill its mission, resulting in betterment of housing and a positive image in the community.

Personal Contacts

The Planning & Community Services Specialist has contact with a broad range of individuals including the news media; BOC; federal, state, and local government personnel; civic/service personnel; business groups, the general public; various special interest groups; and other Agency personnel. Contact serves to ensure the public receives accurate and timely information about Agency activities, foster communication between and the Agency and agencies, individuals, etc., affected by Agency activities, identify and remove obstacles that interfere with the successful implementation of Agency programs, and ensure effective support of the Agency’s overall mission and strategic goals

Physical Requirements

1. Work is performed both indoors and outdoors and involves visits to tenants’ homes.
2. Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.
3. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
5. Must have vision and hearing corrected to be able to perform essential job functions.
6. Must maintain a professional appearance and portray a positive image for the Agency.
7. Must maintain punctuality and attendance as scheduled.
8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated. From time to time, it may involve site visits to housing developments, dwellings, or facilities and include exposure to temperature and weather extremes.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Director of Planning and Community Services

Department/Division: Community & Resident Services

FLSA Status: Non-Exempt

Employment Status: Full-Time

Pay Rate: $19.00 – $21.00 Hourly

Date: February 26, 2025

Position Summary

Laredo Housing Authority has been awarded FY 2024 Continuum of Care Grant through the Texas Balance of State and Texas Homeless Network. With these funds we will work with community partners to provide supportive services to support twelve (12) homeless families housed through the Rapid Re Housing Program.

The RRHCM is responsible for providing home-based case management services for participants in the Rapid Rehousing Program. The primary goal is to assist single individuals and families in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach. The program supports medium term rental assistance in housing for up to 24 months with the best practice clients graduating within 12 months. Due to the timeline, an exemplary RRHCM needs to be focused and goal oriented. Case load will fluctuate based on a variety of factors.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

1. Provides field based/ mobile case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals;
2. Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable housing;
3. Develop individualized treatment plan in collaboration with client addressing short term and long term goals;
4. Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed;
5. Conduct crisis and risk assessments in consultation with supervisor/ team;
6. Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, use effective coping skills, and manage and self-coordinate own care;
7. Use evidence based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices;
8. Collaboratively work with Housing Specialists to find permanent housing options for program participants;
9. Maintain close collaboration with other agencies/programs to maximize participant outcomes, program goals and agency mission; and
10. Prepare and submit weekly program report.

Documentation

1. Maintain documentation standards as set forth by the program policies
2. Complete progress notes in HMIS for every face to face or telephone contact with client or collateral contact by the next business day

Additional Staff Duties

1. Complete a Daily Activity Log to ensure that all activities are tracked for grant funding
2. Represent Laredo Housing Authority and the Continuum of Care Rapid Re-Housing Program at meetings or functions as required.
3. Perform any additional duties as requested by the Director of Planning and Community Services and/or Executive Director.

Education and Experience

High School diploma or (GED) and three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. Maintain and execute confidential information according to program policies and procedure standards;
2. Homeless services, case management and permanent supportive housing experience preferred;
3. Ability to work a flexible schedule to include some evenings and/or weekends as needed;
4. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs;
5. Ability to work independently and within a team environment and exercise mature judgment;
6. Ability to provide community and in-home based services on a regular basis;
7. Strong written and verbal communication skills;
8. Highly motivated self- starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment;
9. Effective time management and communication skills, including speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques;
10. Proficient use of computers, Microsoft Office and any other database software used to track service delivery;
11. Knowledge of HMIS in particular is preferable; and
12. Knowledge of community resources.

Language Skills

Strong verbal and written communication skills. Ability to read, analyze, and interpret common technical publications, government contracts, leases, regulatory documents, financial reports, and legal documents. Ability to write reports that conform to prescribed style and format. Ability to effectively present information to top management, board of directors, and public groups. Bilingual preferred.

Mathematical Skills

Ability to calculate figures and amounts such as interest, proportions, percentages, and area. Ability to apply basic math and geometry concepts to practical situations; experience in Microsoft Excel and ability to use a financial calculator.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, diagram, and written form and to deal with multiple abstract and concrete variables.

Certificates, Licenses, Registrations

A valid, clean TX driver’s license and access to own reliable transportation is required. Licensed Social Worker, preferred. Successful completion of background screening. CPR/First Aid training (recommended).

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Travel Requirements

This position requires frequent attendance to program meetings and may require travel across the county and city

Work Environment

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Other Requirements

1. Must possess a valid State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of the City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Assistant Property Manager

Reports To: Property Manager

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $15.00 – $17.00 Hourly

Date: March 10, 2025

Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
13. Conducts annual and follow-up housekeeping inspections.
14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
21. Acts as Property Manager in his/her absence.
22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills

1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
3. Thorough knowledge and experience in a housing assistance program or social services field.
4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
5. Ability to accurately and completely document in writing appropriate events and activities.
6. Ability to read and comprehend relatively complex material.
7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
11. Ability to prepare clear and concise narrative and statistical reports.
12. Ability to operate appropriate Agency computer equipment and software packages.
13. Ability to communicate clearly, concisely, orally and in writing.
14. Ability to communicate in Spanish and English.

Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements

1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
5. Must have vision and hearing corrected to be able to perform essential job functions.
6. Must be able to work around various fumes, odors, and dusts.
7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
8. Must maintain a professional appearance and portray a positive image for the Agency.
9. Must maintain punctuality and attendance as scheduled.
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. May be required to work an unusual work schedule.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: HCV Programs Inspector

Reports To: Director of HCV Programs

Department/Division: Housing Choice Voucher Programs

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $15.00 – $18.00

Date: April 15, 2025

Position Summary

Responsible for conducting required inspections for the Housing Choice Voucher Program (HCVP), rehabilitation grants, new construction, and existing rental dwellings to ensure compliance with HUD’s lead-based paint, Housing Quality Standards (HQS), City Code, and ICC Building Code. Performs a variety of inspection and related administrative tasks. Responsible for the agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Performs, documents, records, data entry, and uploads into appropriate system initial, interim, move-out, special, or recertification inspections of units for compliance with HQS and City Code. Advises owners/landlords and program participants of inspection results, ensures required repairs are completed, and encourages proper maintenance of units. Prepares all inspection-related correspondence, documents, and reports in a timely and accurate manner.
2. Responds courteously to calls, written requests, and emails to answer questions and provide information and assistance as appropriate regarding program.
3. Presents HQS information at applicant, tenant, and moving briefings.
4. Performs annual re-certification inspections and unit inspection.
5. Conducts utility and rent reasonableness comparability analysis on HCV units and may recommend amount of initial contract rent and rent adjustments based on comparable unassisted housing. Maintains rent reasonableness comparable information for single-family dwellings, apartments, and duplexes.
6. Assists with landlord meetings to attract new and maintain current landlords. Ensures the program is landlord-friendly without sacrificing duty to participants and to HUD.
7. Makes home visits as scheduled or as required. Performs special inspection such as property damage on complaints, relocation and prepare inspection reports.
8. Photographs all housekeeping inspections to document conditions at time of inspection.
9. Reports to the Director of HCV Programs any and all violations that occur that may be life threatening and/or not in compliance with preset standards.
10. Informs the Director of HCV Programs of situations and/or conditions of participants’ non-compliance with housing assistance contract and agency hosing policies
11. Notifies owners and program participants in writing of unit code/HQS violations so that deficiencies can be corrected within specified time; notifies participants of trash or debris that needs their attention; and notifies participants when employees or contractors will need access to their units.
12. Follows up to ascertain whether appropriate actions have been taken to comply with HQS and required repairs completed. Encourages proper maintenance of units. Prepares all inspection-related correspondence, documents, and reports in a timely and accurate manner.
13. Recommends code-compliant solutions for rehabilitation/repair problems.
14. Recommends abatement, detainment, and termination of HCV housing assistance payment contracts and supports the Director of HCV Programs in the preparation of termination of assistance. Sends letter of abatement notice to owner/tenant within specified time period.
15. Conducts utility and rent reasonableness comparability analysis on HCV units and may recommend amount of initial contract rent and rent adjustments based on comparable unassisted housing. May maintain rent reasonableness comparable information for single-family dwellings, apartments, and duplexes.
16. Performs, documents, and logs participant-complaints and owner damage-claim inspections. Advises parties of results and ensures actions are taken to comply with HQS.
17. Assists in creating/maintaining landlord/owner and contractor pool.
18. Assists in mediation between contractor and client to resolve differences of opinion and provides building code interpretations and applications as required.
19. Maintains complete records/files for area of responsibility in an accurate and timely manner.
20. Handles documents on a variety of general, personal, and technical topics of a highly confidential nature and maintains the confidentiality of all documents and information received by or in the possession of the employee.
21. Participates in job and certification training; attends continuing education classes for certifications and to stay abreast of current codes, regulations, and laws governing area of responsibility.
22. May greet the general public and explains the HQS/HUD rules and regulations.
23. Accountable for consistent adherence to strong agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of agency materials, supplies, resources, and other assets.
24. Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Education and Experience

High school Diploma, or GED equivalent. Associate’s Degree preferred with five (5) year experience in residential and multi-family building maintenance and inspections or an equivalent combination of education and experience resulting in the ability to fulfill the essential job duties of the position.

The following Certifications must be obtained within one (1) year of employment or another allowable period of hire as authorized by the Executive Director or his/her designee:

• Housing Quality Standards (HQS)

Knowledge and Skills

1. Thorough knowledge of: federal, state, and local laws, rules and regulations pertaining to HCV and agency policies and procedures on leased housing and HUD Housing Quality Standards (HQS) and inspection procedures.
2. Thorough knowledge of: general architectural, engineering, construction, real estate and inspections techniques, principles, and procedures applicable to all types of residential structures including foundations, framing, plumbing, HVAC, interiors, and insulation; federal, state, and local laws, rules and regulations pertaining to Housing agency policies and procedures on Housing Quality Standards.
3. Working knowledge of: the principles, practices, and techniques of HCV housing management; private rental market, client rights and city code standards.
4. Thorough knowledge of business English, and general office practices and procedures; building maintenance and construction methods, and materials and the operation of appropriate peripherals, hardware, and software packages.
5. Must be able to express oneself clearly and concisely, both orally and in writing.
6. Must be able to establish and maintain effective working relationships with other employees, owners/landlords, participant, and other business contacts; and deal effectively with situations requiring tact and diplomacy, yet firmness.
7. Ability to use math with speed and accuracy and prepare clear and concise narrative and statistical reports and maintain accurate records.
8. Must maintain the confidentiality of the agency’s operations.
9. Ability to inspect and determine necessary repair for units to meet City Code and HQS.
10. Ability to detect defects and faults in construction and to assess compliance with established standards.
11. Ability to work effectively with all types of people and to maintain composure under pressure.
12. Ability to speak and write in English and Spanish is desirable.
13. Flexibility, a positive attitude, enthusiasm and excellent problem solving skills.

Supervision Controls

The HCV Programs Inspector receives assignments and instructions from the Director of HCV Programs. Work to be done is usually determined by existing procedures or may be specified by the supervisor. The employee performs routine tasks with minimal or no supervision and must have excellent problem-solving abilities. Unusual situations not covered by instructions or procedures are referred to the supervisor for resolution. The employee’s finished work is reviewed regularly for thoroughness, accuracy, completeness, and compliance with inspection requirements through housing quality control inspection samplings and periodic rental market samplings.

The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following housing inspection manuals and inspection checklists and leased housing manuals. These guidelines cover most job-related decisions. However, independent judgment is frequently required. The employee consults the supervisor if guidelines do not cover a specific situation.

Complexity

Various aspects of work performed by the employee may be repetitive and routine in nature. Work to be performed is often straightforward, but above average technical and communication skills are required to accomplish tasks. The employee routinely plans, coordinates, and performs the work. The employee must be sensitive and objective in dealing with owner/landlord and participant interactions and resolving problems. Difficulty may be experienced while working in inclement weather or unsanitary conditions.

Scope and Effect

The employee’s work affects a significant portion of the units in the agency’s housing programs and the participants and owners. Thorough, effective, accurate, and timely inspections, ensures that participants are provided housing that is decent, safe, and sanitary, and that owners are adequately compensated.

Personal Contacts

The employee’s contacts are primarily with housing owners, landlords, and tenants. Such contacts require the ability to establish and maintain good working relationships on a long-term basis. The purpose of such contacts is to provide information, guidance, and assistance in maintaining dwellings that are decent, safe, sanitary, and affordable. At times, new landlords and tenants may be skeptical and willing to express different viewpoints.

Physical Requirements

1. Work is performed both in-office and on-site and involves physical exertion during the inspection of units and sites, including climbing stairs and ladders, walking across roofs, crawling into attics or basements, and examining plumbing, electrical, heating and air conditioning systems, facilities, and equipment.
2. Must be able to establish and maintain effective working relationships with co-workers and persons outside the agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
3. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
4. Must be able to bend, stoop, push, and pull in the performance of job-related duties.
5. Must be able to work around various fumes, odors, chemical agents, and solvents.
6. Must be able to use fingers bilaterally and unilaterally to operate testing and office equipment.
7. Must have vision and hearing corrected to perform essential job functions.
8. Must maintain a professional appearance and portray a positive image for the agency.
9. Must maintain punctuality and attendance as scheduled.
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and visits to outdoor developments, sites, dwellings, or facilities, confrontations with clients, and negotiations with housing owners, landlords, managers, and agents. Required site visits may involve exposure to adverse weather and road conditions.

Work requires travel throughout the area, performing fieldwork in inclement weather. Position is often required to inspect unsanitary dwellings.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must be available for occasional overnight travel for training.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Director of Construction Projects

Department/Division: Construction

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $14.00 – $17.00 Hourly

Date: February 9, 2024

Position Summary

Employee performs tasks involving physical labor in demolition and new construction. Performs multiple tasks such as general carpentry, electrical, plumbing, concrete work, and tile setting at construction and development sites. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and other work-related duties as assigned.

1. Routinely starts, operates, and checks for safety and appropriate maintenance on agency vehicles. Includes lubricating, cleaning and minor repairs of the assigned vehicles.
2. Repairs maintain, and alters buildings, retaining walls, and other brick or stone structures. Repairs steps, sidewalks, chimneys, floors, and walls. Patches cracked concrete, replaces broken concrete masonry blocks and ceramic tiles, re-grouts ceramic tile, and seals concrete and exterior brick walls. Performs carpentry work incidental to masonry and concrete finishing work.
3. Smooths and finishes surfaces of poured concrete floors, walls, sidewalks, patios, or curbs to specified textures, using hand tools or power tools, including floats, trowels, and screeds.
4. Installs various types of joints, reinforcements, etc. for masonry/concrete finishing work as required and ensures work meets or exceeds quality control requirements.
5. Pours concrete or directs concrete deliverer to position truck to facilitate pouring concrete and moves discharge chute of the truck to direct concrete into forms to make floors, walkways, pads, or other projects.
6. Spreads concrete into inaccessible sections of forms, using rake or shovel and levels concrete to specified depth and workable consistency using handheld screed and floats to bring water to the surface and produce soft topping. Smooths and shapes surfaces of freshly poured concrete using straightedge and float or power screed. Finishes concrete surfaces using power trowel, or wets and rubs concrete with abrasive stone to impart finish.
7. Removes rough or defective spots from concrete surfaces using power grinder or chisel and hammer, and patches holes with fresh concrete or epoxy compound.
8. Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools, and power tools, and conforming to local building codes. Projects may include renovation, repair, alteration, fabrication of walls, doors, windows and frames, ceilings, roofs, floors, stairs, shelving, tables, benches, cabinets, counters, countertops, and/or facings, signs, scaffolds, and many different building components of wood, wood substitutes, metal, plastic, plastic laminates, sheetrock, paneling, etc.
9. Inspects, installs, maintains, and repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged commodes, bathtubs, water heaters, and water cutoffs.) Installs, repairs and replaces water heaters and lavatory sinks.
10. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, sanding drop cloths, scraping peeled paint, caulking, plastering and/or patching holes and cracks, taping and floating drywall, and/or sanding. Removes closet and bedroom doors.
11. Sands wood surfaces and/or applies primers or sealers to new surfaces as appropriate to prepare for painting, varnishing and/or staining.
12. Mixes, matches, and blends various paints, enamels, lacquers, varnishes, stains, and special protective coatings to achieve the desired color, consistency, and drying properties and applies to prepared surfaces with a brush, roller, or spray equipment.
13. Performs preventive maintenance as defined for the area of responsibility (e.g., interior /exterior buildings, ceilings, floors, and roofs, adhering to the preventive maintenance schedule.)
14. Prepares all interior/exterior wall surfaces, doors, and frames for painting.
15. Applies caulking compounds by hand or with caulking gun to seal crevices.
16. Erects and disassembles scaffolding, shoring braces and other temporary structures.
17. Digs ditches and levels earth to grade specifications, using pick and shovel.
18. Signals equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
19. Sprays materials such as water, sand, steam, vinyl, paint or stucco through a hose to clean, coat or seal surfaces.
20. Loads and unloads trucks and haul and hoist materials.
21. Operates machines that pump concrete, grout, cement, sand, plaster or stucco through spray-gun for application to ceiling and walls.
22. Operates heavy machinery and hand/power tools of all types.
23. Maintains a clean job site; pick up all tools equipment and secure job site each day to eliminate potential hazards.
24. Ensures compliance with plans and specifications for individual construction projects.
25. Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School graduate or GED is desirable. Two (2) years’ experience in the construction field or maintenance, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

1. Good knowledge of techniques, methods, materials, and equipment used in the construction or repair of houses, buildings or other structures such as highways and roads.
2. Knowledge of the practical application of engineering science and technology. This includes applying principles.
3. Ability to understand and follow non-complex instructions.
4. Ability to establish and maintain effective working relationships with other employees and tenants
5. Math skills sufficient to perform essential job functions.
6. Skilled in the use of various hand tools, power tools, and test equipment.
7. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
8. Ability to communicate in English and Spanish is desired.

Supervision Controls

The employee receives instructions from the Project Specific Manager or his/her designee as assigned. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures. Deadlines, priorities, necessary guidelines, and scope of work are generally set by the supervisor and the employee’s progress is monitored regularly for adherence to instructions, compliance with established procedures, quality, and completeness. The employee has no supervisory responsibilities.

Guidelines

All guidelines are usually provided orally and are supplemented by established procedures. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee may be routine or non-routine in nature depending on the situation and task involving construction. The nature of some tasks may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work.

Scope and Effect

The employee’s work primarily affects Community & Economic Development Department activities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are with other employees and tenants. Contact with primarily concern work assignment.

Physical Requirements

1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers etc.
2. Must be able to lift up to fifty (50) pounds without assistance.
3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended time period of time.
4. Must be able to operate hand tools, power tools, and equipment (e.g., drills, wrenches, hammers, pliers, electrical, etc.)
5. Work requires spatial perception, and finger and manual dexterity.
6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
7. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
10. Must have the normal color perception to differentiate colors of electrical wiring, etc.
11. Must maintain a professional appearance and portray a positive image for the Agency.
12. Must maintain punctuality and attendance as scheduled.
13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above
14. Must maintain a professional appearance and portray a positive image for the Agency.
15. Must maintain punctuality and attendance as scheduled.
16. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work after office hours on the on-call work schedule.
3. Must work with the highest degree of confidentiality.
4. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Resident Services Coordinator

Reports To: Director of Planning & Community Services

Department/Division: Planning & Community Services

FLSA Status: Non-Exempt

Employment Status: Part-Time

Salary Range: $12.00 – $15.00 Hourly

Date: July 31, 2023

Position Summary

Under the supervision of the Director of Planning & Community Services, the Resident Services Coordinator is responsible for providing on-site programmatic and administrative coordination for resident families that are attending LHA programs and activities. Serves as an on-site liaison and facilitator for program activities scheduled for residents. Works in consultation with the Director to ensure smooth operation of the programs and activities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assists in the coordination and delivers on-site services offered to residents at the assigned properties.
2. Provides leadership, support and serves as mentors to resident youth.
3. Assists in the development of strategies in an effort to provide an alternative to drugs and other negative forces to the residents of the development.
4. Assists in the development of program curriculum to benefit all different age groups.
5. Implements outreach and recruiting plan by means of door-to-door outreach, preparation of flyers, attendance at Resident Council meetings and other informational meetings.
6. Educates the residents about the services available and the policies and procedures of the program.
7. Establishes working relationships and collaboration with local organizations and the community to secure mentors, tutors, monthly speakers, support and technical assistance in the areas of substance abuse prevention / intervention, computer learning technology, and the coordination of service delivery.
8. Develops and implements a system of reporting program progress to the supervisor.
9. Monitors families participating in programs and services.
10. Evaluates effectiveness of programs and services for growth and development of member participants; modifies and/or makes recommendations for possible adaptations to meet the needs of residents.
11. Assists in preparing monthly calendar of activities and newsletter for distribution.
12. Assists in preparing monthly, quarterly and annual reports as needed.
13. Tutors and assists youth on a daily basis with homework tasks; instructs computer basics; organizes field trips.
14. Participates with youth during scheduled youth activities.
15. Assists in the development and instructs youth on fun and educational crafts.
16. Prepares to serve meals and takes attendance for meal programs.
17. Establishes and maintains open communication with parents regarding children’s dietary restrictions, allergies etc.
18. Detects and ensures proper disposition of spoiled or unattractive food, defective supplies/equipment and or other unusual conditions.
19. Meets with Health Inspector as required to ensure kitchen and practices are in compliance with City’s health code.
20. May transport residents to and from scheduled youth activities.
21. Maintains a log on the use of transportation vehicle.
22. Procures and maintains inventory of all supplies, learning materials, equipment, and software required for use at each development.
23. Maintains the development site in a clean and safe environment by implementing federal, state and local sanitation requirements.
24. Attends professional development and other relevant training opportunities as required.
25. Keeps all necessary records of food service operation and prepares reports as necessary.

Education and Experience

High school diploma or GED. Two (2) years direct experience working in child care; or a combination of experience and formal education may fulfill this requirement.

Knowledge and Skills

1. Strong organizational skills with demonstrated leadership abilities.
2. Ability to gather data, compile information and prepare reports.
3. Good knowledge of procurement and inventory control procedures.
4. Good knowledge of proper use of safety equipment.
5. Ability to practice the highest standards of food and kitchen safety and sanitation.
6. Ability to present foods in an attractive manner.
7. Ability to provide effective supervision of any volunteers.
8. Achieve a balance of sensitivity to the difficulties and concerns of individual disabled children.
9. Ability to read, interpret and apply applicable laws, rules and regulations.
10. Ability to make sound judgments based on information available.
11. Communicate effectively orally and ability to understand and follow simple instructions.
12. Ability to work evenings and weekends.
13. Ability to establish and maintain effective working relationships with co-workers, residents and volunteers.
14. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
15. Ability to communicate in English and Spanish.

Supervision Controls

The employee receives instructions from the Director of Planning & Community Services. Generally, methods of accomplishing assignments are limited and within established procedures. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for accuracy and completeness. The employee may supervise volunteers on an as needed basis.

Guidelines

All guidelines are generally oral and supplement established procedures. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

The employee performs a limited number of tasks that are repetitive and routine in nature and require little personal judgment or decision making. Instructions to the employee are detailed and specific. The course of action open to the employee is clear cut and specific.

Scope and Effect

The employee’s work primarily affects the residents throughout the housing developments. Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Laredo Housing Authority. It improves resident status and provides long-term benefits in housing management. Ensures the programs for the residents are operated efficiently and effectively allowing residents to participate in a variety of services that will assist them in their efforts to be self-sufficient by obtaining employment and therefore decreasing the need for rental assistance.

Personal Contacts

The employee’s personal contacts are with other employees, residents, community volunteers, and other agencies. The purpose of such contacts is to bring community and resident services to the residents, foster resident pride, participation, and provide various kinds of support and assistance for individual families.

Physical Requirements

1. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
2. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects, such as boxes of canned food, tables, or a tenant who must be helped into and out of a vehicle.
3. Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment including computers, copiers, printers, facsimile machines, telephone, etc.
5. Must maintain a professional appearance and portray a positive image for the Agency.
6. Must maintain punctuality and attendance as scheduled.
7. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work is primarily in the assigned development and performed both indoors and outdoors.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must obtain food handler certification within ninety (90) days of employment.
4. Must work with the highest degree of confidentiality.
5. Must be available for occasional overnight travel for training.
6. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.