Employment Opportunities

Title: Bookkeeper

Reports To: Director of Finance & Senior Accountant

Department/Division: Finance / Accounting

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $17.50 – $18.50 Hourly

Date: July 12, 2023

Position Summary

The purpose of this position is to administer the financial accounting system. This is accomplished by reviewing and entering data, generating and analyzing reports, processing account records and statements, and maintaining the general ledger accounts. Other duties include transporting deposits to the bank. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. Other duties include maintaining a filing system, and assisting with special projects. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Prepares monthly financials statements, balance sheets and various reports, including update monthly tenant reports, asset management, cost allocation, various audit reports at fiscal year-end. Print necessary monthly, quarterly and yearly reports and maintain report to assist the Director of Finance with budget preparation.
2. Responsible in maintaining and balancing the Cash Receipts Journal on a weekly basis and report the information to the Director of Finance.
3. Inputs journal entries to record AMP bookkeeping, management and property management expenses.
4. Prepares deposits, appropriate documentation, and makes timely deposits. Reviews and coordinates online banking and/or statements for verification of deposits, balances, bank transfers and other banking transactions as assigned.
5. Assists in preparation and maintaining information required for audits and/or HUD monitoring reviews.
6. Reconcile staff travel vouchers with travel advances and actual expenses reported by employees.
7. Maintains utility report and prepares yearly accrual.
8. Posts and file payments received towards tenant’s promissory notes.
9. Provides assistance and information for manager(s) regarding tenant accounts and procedures. Responds to inquiries from tenants, auditors and Agency’s personnel in reference to tenants’ accounts.
10. Prepare and process monthly statements and invoices to tenants.
11. Post and logs all incoming monies received by mail daily.
12. Posts (credits/debits), balances and reconciles tenants accounts. Monitors accounts and updates system in a timely manner to reflect late rent and/or delinquent accounts. Uncollectable debts are forwarded to collection agency.
13. Issue, maintains and records all “non-sufficient funds”, and send out notification to tenants as well as posting any charges to the proper account. Responsible for writing-off of collection losses for uncollectable receivables. All correspondence between clients and Agency will be filed and maintained.
14. Processes tenant accounting transfers, including the preparation of move-out statements and deposits related security deposits to the assigned security deposit account. Prepare monthly move-out summaries.
15. Submits to Real Estate Assessment Center (REAC) and monitor all families who leave the program owing money or are terminated for fraud. Monitors families who have signed promissory notes for monies owed to the Agency.
16. Verifies Accounts Payables transaction to ensure accuracy.
17. Returns payment by certified mail from clients with legal status.
18. Maintains files for all receivable reports.
19. Reconcile tenant accounting detail to the general ledger and adjusts TARs at year end. Updates and processes monthly tenants’ reports.
20. Maintains all records and reports monthly for project developments.
21. Types letters and reports as required.
22. Reviews all remittances for accuracy to identify errors or questionable data.
23. Reviews security deposit refund information; forward to accounts payable if refund is required or follows procedures for collection if required.
24. Posts rent and HAP (Housing Assistance Payments) and generates a report that reflects all charges such as rent, excess utilities, late fees, move out charges and court costs for each public housing site.

1. Process all general related duties of accounts payable function. Verifies vendor number, purchase order number, quantity, price, and general ledger account number from the related purchase order. Verifies that purchase order has been received by staff and the date received. Ensures that payments to vendors are timely paid.
2. Enters and posts invoices into the financial accounting system. Ensures that all invoices balance to the batch total in the computer system and files.
3. Contacts vendors and/or staff to clarify information, requests information or alerts them of problems such as price variance or quantity discrepancy. Researches any past due invoices and/or statements.
4. Processes purchasing transactions for all employees. Verifies that the receipts match statement, ensures that there is a purchase order for each item listed on the statement and that procurement requirements are followed. Contacts staff to clarify and/or request information. Enters all statements into the computer system.
5. Maintains vendor information, verifies that non-incorporated vendors are set up for 1099’s and verifies vendor addresses. Verifies amount to be reported on 1099’s, prints and mails 1099’s to vendors; sends 1096 form to IRS by deadline.
6. Process invoices to be paid, prints, folds, mails checks and direct deposit notices.
7. Stops payments, voids and reissues lost or incorrect payments. Researches checks information in the bank software. Checks the bank daily for any fraudulent checks.
8. Contacts vendors to request refunds, and/or removal of late fees.
9. Makes corrections and adjustments through journal entries.

1. Accurately calculate payroll from approved timecards and prepare data form for the Finance Director for review. Pre-audits input data and verifies authenticity of output in payroll and file maintenance.
2. Reviews and checks addition and information in employee time reports. Checks with supervisors if/when there are discrepancies in terms of unclear arithmetic differences, authorized overtime, shift differentials, or reasons for absences, either paid or unpaid.
3. Updates payroll records into payroll data system in a timely manner to reflect modifications in personnel actions (e.g., withholdings, benefits, and direct deposits, etc.)
4. Reviews payroll records to ensure that employee deductions are made accurately.
5. Prepares reports that detail labor distribution, overtime hours worked, Paid Time Off (PTO) taken, etc. Confirms employee leaves balance with Human Resources and/or supervisors as appropriate.
6. May be responsible for non-routine, unscheduled payroll transaction, requesting stop-payment orders and/or reissue of replacements checks.
7. Ensures privacy and maintains security of confidential information.
8. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care and safeguarding of Agency materials, supplies, resources and other assets.

Education and Experience

School diploma or GED equivalent with two (2) years of progressively responsible experience in bookkeeping, Accounts Receivable and Accounts Payable related accounting, functions or closely related field or an equivalent combination of education and experience.

Knowledge and Skills

1. Good knowledge of GAAP, basic bookkeeping principles, recordkeeping procedures, budgeting, cost allocation, auditing and financial reporting.
2. Ability to perform a job independently upon receiving general instructions.
3. Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses and encyclopedias which may include those designated and available on the internet.
4. Intermediate mathematical ability for working with real numbers, fractions, percentages, ratios/proportions and measurements.
5. Must be knowledgeable in State requirements regarding Sales and Use Tax, 1099 IRS rules and general accounting principles
6. Intermediate writing skills necessary for report writing, business letters, expositions and summaries with proper format, punctuation, spelling and grammar using all parts of speech.
7. Considerable skills in operating appropriate Agency computer equipment, applicable software such as Microsoft Outlook, Excel and Word and general office machines including 10-Key calculator.
8. Ability to deal effectively with sensitive and confidential information.
9. Ability to communicate in English and Spanish is desired.
10. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.

Supervision Controls

The employee receives instructions from the Director of Finance. Courses of action, deadlines and priorities are established by policy, procedure, rules or regulations, depending upon the assignment. Routine duties are initiated by the employee without direct supervision. The employee has no supervisory duties.

Guidelines

Guidelines include established federal regulations, policies and procedures, traditional practices, reference such as the financial and accounting standards established through nationally recognized accounting standards boards. If guidelines do not cover a situation, the employee consults the supervisor. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor or the employee. Tasks have to be coordinated, integrated, and/or prioritized to be accomplished within set deadlines. Routine work is relatively structured and problems may require consultation with the supervisor.

Scope and Effect

The employee’s work affects all Agency employees and outside partnerships. A high degree of accuracy is required to ensure that accounts receivable is accurately processed in a timely manner. Successful accomplishment of tasks by the employee can enhance the Agency’s ability to provide housing that is decent, safe and sanitary and to render adequate services for its tenants.

Personal Contacts

The employee has contact with co-workers and tenants for the purpose of giving or exchanging information, providing services, making a decision and/or resolving problems.

Physical Requirements

1. Must be able to simultaneously sit and/or stand for up to eight hours at a time while preforming work duties.
2. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records and eyestrain from working with computers and other office equipment
3. Must be able to bend, stoop, push and pull in the performance of office-related duties
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment
5. Must have vision and hearing corrected to be able to perform essential job functions
6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
7. Must be able to type a minimum of 45 wpm.
8. Must maintain a professional appearance and portray a positive image for the Agency.
9. Must be able to maintain punctuality and attendance as scheduled
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass employment drug screening.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Assistant Property Manager

Reports To: Property Manager

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $15.00 – $17.00 Hourly

Date: March 10, 2025

Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
13. Conducts annual and follow-up housekeeping inspections.
14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
21. Acts as Property Manager in his/her absence.
22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills

1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
3. Thorough knowledge and experience in a housing assistance program or social services field.
4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
5. Ability to accurately and completely document in writing appropriate events and activities.
6. Ability to read and comprehend relatively complex material.
7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
11. Ability to prepare clear and concise narrative and statistical reports.
12. Ability to operate appropriate Agency computer equipment and software packages.
13. Ability to communicate clearly, concisely, orally and in writing.
14. Ability to communicate in Spanish and English.

Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements

1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
5. Must have vision and hearing corrected to be able to perform essential job functions.
6. Must be able to work around various fumes, odors, and dusts.
7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
8. Must maintain a professional appearance and portray a positive image for the Agency.
9. Must maintain punctuality and attendance as scheduled.
10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. May be required to work an unusual work schedule.
4. Must pass a criminal background check.
5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Assistant Director of Housing Management

Department/Division: Housing Management

FLSA Status: Non-Exempt

Employment Status: Full-Time

Salary Range: $15.21 – $15.66 Hourly

Date: December 15, 2025

Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person. Answers general inquiries from other employees, tenants and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
9. Maintains lobby area in a neat, presentable, and orderly style.
10. Alerts security of all disturbances and inappropriate behavior.
11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

Good knowledge of general office practices and procedures, including business English and arithmetic.

1. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
2. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
3. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
4. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
5. Considerable skills in operating computer equipment, software packages, and general office machines.
6. Ability to communicate clearly and concisely orally and in writing.
7. Proper English grammar and usage, vocabulary, arithmetic, punctuation and spelling.
8. Ability to accurately and completely document in writing appropriate events and activities.
9. Ability to communicate in English and Spanish is desirable.

Supervisory Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employees work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements

1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
5. Must maintain a professional appearance and portray a positive image for the Agency.
6. Must maintain punctuality and attendance as scheduled.
7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
9. Ability to communicate in Spanish and English is desirable.

Work Environment

Work involves the normal risks or discomfort associated with an office environment, and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. Must be available for occasional overnight travel for training.
3. Must pass a criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Reports To: Program Coordinator

Department / Division: Community Programs

FLSA: Non-Exempt

Employment Status: Part-Time

Salary Range: $13.00 – $14.82 Hourly

Date: March 4, 2026

Position Summary

Provides instruction and assistance to patrons engaged in computer learning and instructional activities in the BibilioTech Digital Library. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Provides instruction and assistance to patrons in the use and application of computer aided learning and instructional software programs.
2. Provides assistance to patrons in accessing and utilization of computer resources, (e.g., learning modules, Internet research etc.).
3. Facilitates computer testing activities; maintains records and distributes to patrons accordingly.
4. Performs basic troubleshooting of computers, software, and associated peripheral equipment; contacts vendors or Agency IT departments as required and arranges for repairs and maintenance.
5. Develops, maintains, and updates schedules for a multi-program lab resource to ensure efficient and effective use of computer learning resources.
6. Reinforces BibilioTech Digital Library policies and procedures to ensure a safe and educational learning environment.
7. Prepares or assists in the preparation of instructional and vocational materials.
8. Maintains accurate and complete records of patron’s educational progress and log sheets.
9. Assists with special events on and off Agency site as required.
10. Provides primary technical assistance support for computer hardware and software operations to end user.
11. Completes applicable forms, schedules and instructional reports.
12. Cleans and maintains computers, equipment and workstations.
13. Maintains inventory of educational materials and equipment.
14. Assists with procurement of new equipment, software, books and materials.
15. Maintains and/or enhances professional and technical knowledge knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job.

Education and Experience

Associate’s degree in Computer Science, Electronics, Management Information Systems or a closely related field and two (2) years’ experience in education, training or experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills

1. Ability to display knowledge of computer principles, techniques, procedures, software applications, and technical vocabulary related to community educational programs.
2. Requires the ability to display knowledge of operating characteristics of automated information systems, associated computer hardware, and system applications utilized by the BibilioTech Digital Library.
3. Ability to analyze, document and explain program failures to technical support staff to ensure that system problems may be rectified in a timely manner.
4. Ability to display knowledge of the use of standard office machines, computers and classroom equipment and materials.
5. Good knowledge of basic teaching methods and techniques.
6. Good knowledge of techniques for dealing with children and patrons in an individual and group setting.
7. Good knowledge of recordkeeping practices and principles.
8. Ability to recognize problems and recommend solutions.
9. Ability to motivate and engage patrons interest in learning activities.
10. Ability to communicate effectively, both verbally and in writing.
11. Ability to establish and maintain effective working relationships with co-workers, patrons, vendors and outside organizations.
12. Must have advanced skills and knowledge in approaches and systems and be able to use independent judgment and possess decision-making ability.
13. Must be able to make recommendations regarding policy development and implementation.
14. Ability to evaluate patron and community partners satisfaction, develop cooperative associations and utilize resources for continuous improvement.
15. Ability to analyze data and information and prepare complex reports, graphs, charts, and spreadsheets and to summarize findings.
16. Ability to communicate in English and Spanish is desired.

Supervision Controls

The employee receives instructions from the Program Coordinator. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Program Coordinator, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Special projects are managed with little oversight. The employee has no supervisory duties.

Guidelines

Guidelines include established policies and procedures, traditional practices, reference materials such as desk manuals, dictionaries, handbooks, federal regulations and the Internet. If guidelines do not cover a situation, the employee consults the Program Coordinator. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The Bibliotech Lab Technician performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done based on critical need and impact to Agency operations and determine how to accomplish it, while exercising considerable judgment regarding the impact and avoidance of downtime as a result of decisions.

Some difficulty may be experienced in performing multiple user/department projects that are time-sensitive, while maintaining a high degree of accuracy and judgment.

Scope and Effect

The employee’s work affects the BibilioTech Digital Library and its users. Keeping technical systems and components running and optimized enables the Library’s operational staff to deliver quality services to clients. Through appropriate Technical Systems administration, ensuring the Digital Library’s service delivery is not compromised, the Agency can more effectively and efficiently achieve its’ goals and mission.

Personal Contacts

The employee has contact with a broad range of individuals including: co-workers, residents, outside professionals, contractors, vendors, and other business firms that provide services. Personal contacts serve multiple purposes including: giving or exchanging information, providing services, to make decisions, resolve problems, motivate and negotiate.

Physical Demands

1. Frequently moves objects weighing up to 10-25 pounds; occasionally moves objects weighing up to 50-75 pounds.
2. Work environment involves some exposure to temperature variations and occasional exposure to high voltage equipment.
3. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
4. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment.
5. Must be able to bend, stoop, push, and pull in the performance of duties.
6. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
7. Must have vision and hearing corrected to be able to perform essential job functions.
8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
9. Must maintain a professional appearance and portray a positive image for the Agency.
10. Must be able to maintain punctuality and attendance as scheduled.
11. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are
guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with The Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.