Employment Opportunities

Reports To: Program Coordinator

Department / Division: Community Programs

FLSA: Non-Exempt

Employment Status: Part-Time

Salary Range: $13.00 – $14.82 Hourly

Date Posted: September 11, 2026

Closing Date: September 28, 2026

Position Summary

Provides instruction and assistance to patrons engaged in computer learning and instructional activities in the BibilioTech Digital Library. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Provides instruction and assistance to patrons in the use and application of computer aided learning and instructional software programs.
2. Provides assistance to patrons in accessing and utilization of computer resources, (e.g., learning modules, Internet research etc.).
3. Facilitates computer testing activities; maintains records and distributes to patrons accordingly.
4. Performs basic troubleshooting of computers, software, and associated peripheral equipment; contacts vendors or Agency IT departments as required and arranges for repairs and maintenance.
5. Develops, maintains, and updates schedules for a multi-program lab resource to ensure efficient and effective use of computer learning resources.
6. Reinforces BibilioTech Digital Library policies and procedures to ensure a safe and educational learning environment.
7. Prepares or assists in the preparation of instructional and vocational materials.
8. Maintains accurate and complete records of patron’s educational progress and log sheets.
9. Assists with special events on and off Agency site as required.
10. Provides primary technical assistance support for computer hardware and software operations to end user.
11. Completes applicable forms, schedules and instructional reports.
12. Cleans and maintains computers, equipment and workstations.
13. Maintains inventory of educational materials and equipment.
14. Assists with procurement of new equipment, software, books and materials.
15. Maintains and/or enhances professional and technical knowledge knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job.

Education and Experience

Associate’s degree in Computer Science, Electronics, Management Information Systems or a closely related field and two (2) years’ experience in education, training or experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills

1. Ability to display knowledge of computer principles, techniques, procedures, software applications, and technical vocabulary related to community educational programs.
2. Requires the ability to display knowledge of operating characteristics of automated information systems, associated computer hardware, and system applications utilized by the BibilioTech Digital Library.
3. Ability to analyze, document and explain program failures to technical support staff to ensure that system problems may be rectified in a timely manner.
4. Ability to display knowledge of the use of standard office machines, computers and classroom equipment and materials.
5. Good knowledge of basic teaching methods and techniques.
6. Good knowledge of techniques for dealing with children and patrons in an individual and group setting.
7. Good knowledge of recordkeeping practices and principles.
8. Ability to recognize problems and recommend solutions.
9. Ability to motivate and engage patrons interest in learning activities.
10. Ability to communicate effectively, both verbally and in writing.
11. Ability to establish and maintain effective working relationships with co-workers, patrons, vendors and outside organizations.
12. Must have advanced skills and knowledge in approaches and systems and be able to use independent judgment and possess decision-making ability.
13. Must be able to make recommendations regarding policy development and implementation.
14. Ability to evaluate patron and community partners satisfaction, develop cooperative associations and utilize resources for continuous improvement.
15. Ability to analyze data and information and prepare complex reports, graphs, charts, and spreadsheets and to summarize findings.
16. Ability to communicate in English and Spanish is desired.

Supervision Controls

The employee receives instructions from the Program Coordinator. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Program Coordinator, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Special projects are managed with little oversight. The employee has no supervisory duties.

Guidelines

Guidelines include established policies and procedures, traditional practices, reference materials such as desk manuals, dictionaries, handbooks, federal regulations and the Internet. If guidelines do not cover a situation, the employee consults the Program Coordinator. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The Bibliotech Lab Technician performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done based on critical need and impact to Agency operations and determine how to accomplish it, while exercising considerable judgment regarding the impact and avoidance of downtime as a result of decisions.

Some difficulty may be experienced in performing multiple user/department projects that are time-sensitive, while maintaining a high degree of accuracy and judgment.

Scope and Effect

The employee’s work affects the BibilioTech Digital Library and its users. Keeping technical systems and components running and optimized enables the Library’s operational staff to deliver quality services to clients. Through appropriate Technical Systems administration, ensuring the Digital Library’s service delivery is not compromised, the Agency can more effectively and efficiently achieve its’ goals and mission.

Personal Contacts

The employee has contact with a broad range of individuals including: co-workers, residents, outside professionals, contractors, vendors, and other business firms that provide services. Personal contacts serve multiple purposes including: giving or exchanging information, providing services, to make decisions, resolve problems, motivate and negotiate.

Physical Demands

1. Frequently moves objects weighing up to 10-25 pounds; occasionally moves objects weighing up to 50-75 pounds.
2. Work environment involves some exposure to temperature variations and occasional exposure to high voltage equipment.
3. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
4. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment.
5. Must be able to bend, stoop, push, and pull in the performance of duties.
6. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
7. Must have vision and hearing corrected to be able to perform essential job functions.
8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
9. Must maintain a professional appearance and portray a positive image for the Agency.
10. Must be able to maintain punctuality and attendance as scheduled.
11. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must work with the highest degree of confidentiality.
4. Must be available for occasional overnight travel for training.
5. Must pass criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are
guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with The Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Title: Resident Services Coordinator

Reports To: Director of Planning & Community Services

Department/Division: Planning & Community Services

FLSA Status: Non-Exempt

Employment Status: Part-Time

Salary Range: $12.00 – $15.00 Hourly

Date Posted: September 11, 2026

Closing Date: September 28, 2026

Position Summary

Under the supervision of the Director of Planning & Community Services, the Resident Services Coordinator is responsible for providing on-site programmatic and administrative coordination for resident families that are attending LHA programs and activities. Serves as an on-site liaison and facilitator for program activities scheduled for residents. Works in consultation with the Director to ensure smooth operation of the programs and activities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

1. Assists in the coordination and delivers on-site services offered to residents at the assigned properties.
2. Provides leadership, support and serves as mentors to resident youth.
3. Assists in the development of strategies in an effort to provide an alternative to drugs and other negative forces to the residents of the development.
4. Assists in the development of program curriculum to benefit all different age groups.
5. Implements outreach and recruiting plan by means of door-to-door outreach, preparation of flyers, attendance at Resident Council meetings and other informational meetings.
6. Educates the residents about the services available and the policies and procedures of the program.
7. Establishes working relationships and collaboration with local organizations and the community to secure mentors, tutors, monthly speakers, support and technical assistance in the areas of substance abuse prevention / intervention, computer learning technology, and the coordination of service delivery.
8. Develops and implements a system of reporting program progress to the supervisor.
9. Monitors families participating in programs and services.
10. Evaluates effectiveness of programs and services for growth and development of member participants; modifies and/or makes recommendations for possible adaptations to meet the needs of residents.
11. Assists in preparing monthly calendar of activities and newsletter for distribution.
12. Assists in preparing monthly, quarterly and annual reports as needed.
13. Tutors and assists youth on a daily basis with homework tasks; instructs computer basics; organizes field trips.
14. Participates with youth during scheduled youth activities.
15. Assists in the development and instructs youth on fun and educational crafts.
16. Prepares to serve meals and takes attendance for meal programs.
17. Establishes and maintains open communication with parents regarding children’s dietary restrictions, allergies etc.
18. Detects and ensures proper disposition of spoiled or unattractive food, defective supplies/equipment and or other unusual conditions.
19. Meets with Health Inspector as required to ensure kitchen and practices are in compliance with City’s health code.
20. May transport residents to and from scheduled youth activities.
21. Maintains a log on the use of transportation vehicle.
22. Procures and maintains inventory of all supplies, learning materials, equipment, and software required for use at each development.
23. Maintains the development site in a clean and safe environment by implementing federal, state and local sanitation requirements.
24. Attends professional development and other relevant training opportunities as required.
25. Keeps all necessary records of food service operation and prepares reports as necessary.

Education and Experience

High school diploma or GED. Two (2) years direct experience working in child care; or a combination of experience and formal education may fulfill this requirement.

Knowledge and Skills

1. Strong organizational skills with demonstrated leadership abilities.
2. Ability to gather data, compile information and prepare reports.
3. Good knowledge of procurement and inventory control procedures.
4. Good knowledge of proper use of safety equipment.
5. Ability to practice the highest standards of food and kitchen safety and sanitation.
6. Ability to present foods in an attractive manner.
7. Ability to provide effective supervision of any volunteers.
8. Achieve a balance of sensitivity to the difficulties and concerns of individual disabled children.
9. Ability to read, interpret and apply applicable laws, rules and regulations.
10. Ability to make sound judgments based on information available.
11. Communicate effectively orally and ability to understand and follow simple instructions.
12. Ability to work evenings and weekends.
13. Ability to establish and maintain effective working relationships with co-workers, residents and volunteers.
14. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
15. Ability to communicate in English and Spanish.

Supervision Controls

The employee receives instructions from the Director of Planning & Community Services. Generally, methods of accomplishing assignments are limited and within established procedures. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for accuracy and completeness. The employee may supervise volunteers on an as needed basis.

Guidelines

All guidelines are generally oral and supplement established procedures. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

The employee performs a limited number of tasks that are repetitive and routine in nature and require little personal judgment or decision making. Instructions to the employee are detailed and specific. The course of action open to the employee is clear cut and specific.

Scope and Effect

The employee’s work primarily affects the residents throughout the housing developments. Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Laredo Housing Authority. It improves resident status and provides long-term benefits in housing management. Ensures the programs for the residents are operated efficiently and effectively allowing residents to participate in a variety of services that will assist them in their efforts to be self-sufficient by obtaining employment and therefore decreasing the need for rental assistance.

Personal Contacts

The employee’s personal contacts are with other employees, residents, community volunteers, and other agencies. The purpose of such contacts is to bring community and resident services to the residents, foster resident pride, participation, and provide various kinds of support and assistance for individual families.

Physical Requirements

1. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
2. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects, such as boxes of canned food, tables, or a tenant who must be helped into and out of a vehicle.
3. Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment including computers, copiers, printers, facsimile machines, telephone, etc.
5. Must maintain a professional appearance and portray a positive image for the Agency.
6. Must maintain punctuality and attendance as scheduled.
7. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work is primarily in the assigned development and performed both indoors and outdoors.

Other Requirements

1. Must possess a State of Texas driver’s license and maintain a good driving record.
2. May be required to work an unusual work schedule.
3. Must obtain food handler certification within ninety (90) days of employment.
4. Must work with the highest degree of confidentiality.
5. Must be available for occasional overnight travel for training.
6. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.