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Employment Opportunities

Join the Team

Join the Housing Authority of the City of Laredo in the quest to provide safe, decent, and sanitary housing to its communities. We encourage you to become part of our team and benefit from our competitive compensation, excellent benefits package, and pleasant work environment.

LHA provides all permanent full time employees with Health Insurance upon completion of their two month probationary period and a Retirement Plan, Life Insurance, Annual Leave, and Sick Leave upon the completion of their six month probationary period.

Applications

Employment applications are available at the Housing Authority of the City of Laredo Administration Building, 2nd Floor.

You may also download the application on this website and submit in person, fax or by email listed.

Applications, resumes, and other supporting documentation may be submitted via email, fax, postal mail, or in person Monday-Friday between the hours of 8am-12pm and 1pm-5pm at:

Housing Authority of the City of Laredo
2000 San Francisco Ave.
Laredo, Texas 78040
956.722.4521
956.722.6561 (fax)

hremail

Change lives by joining us. We bring assistance to the community and collaborate on making a difference.

Benefits

Health Insurance

The Housing Authority provides and covers 100% of the premium of Health Insurance through Blue Cross Blue Shield of Texas. A buy up plan is available.

Retirement Plan

LHA Employees are provided with a Retirement Plan through Housing Authority Retirement Trust (HART). The Housing Authority contributes 9% of the employee’s actual worked wages towards their plan. Employees are responsible for contributing 2% of their gross wages towards their own plan.

Life Insurance

The Housing Authority provides a Life Insurance of two times (2x) the salary of the employee. Additional coverage may be purchased.

Annual/Sick Leave

Hours of annual and sick leave are accrued at six months from the date of hire.  Each pay period an employee will earn four (4) hours for annual and four (4) hours for sick.

Elected Benefits

LHA employees may elect to purchase additional insurance coverage from the offered policies:

  • Vision
  • Dental
  • Life
  • Cancer
  • Accidental Death/Dismemberment
  • Air Evac Lifeteam
  • Legal Shield
  • Short-Term Disability

Direct Deposit Option

Direct deposit is a banking option that allows the transfer of funds without the hassle associated with paper checks. This is a free service that allows us to deposit you pay check directly into your personal checking or saving account. Download and turn in this form to our finance department.

Direct Deposit Form

Official Standard Holidays

Authorized Day

New Year’s

Martin Luther King Day

President’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran’ s Day

Thanksgiving Day

Christmas Eve

Christmas Day

Personal Holiday

When Observed

January 1st.

Third Monday in January

Third Monday in February

Friday before Easter Sunday

Last Monday in May

July 4th

First Monday in September

November 11th

Fourth Thursday in November

Friday after Thanksgiving

December 24th

December 25th

Scheduled & Approved by Supervisor

Positions Available

Executive Director

Reports To: Board of Commissioners for the Housing Authority of the City of Laredo
Department / Division: Executive Office
FLSA Status: Exempt
Employment Status: Full-Time
Salary Range: $85k – $115k Commensurate with Education and Experience
Date: April 4, 2017
Download a Copy: Executive Director Job Description

Position Summary

The Executive Director works for the Housing Authority of the City of Laredo (the “Agency”) under the direction of the Board of Commissioners (the “BOC”) and its duly-adopted policies, and has overall responsibility for administering, managing, maintaining, planning, and directing the Agency’s programs and employees. The Executive Director is responsible for the safekeeping of all property and records and is the Agency’s primary liaison with the BOC, the United States Department of Housing and Urban Development (“HUD”), and state and local entities. The Executive Director is also responsible for the Agency receiving at least a satisfactory rating per HUD agency scoring systems such as Public Housing Assessment System (“PHAS”), Section 8 Management Assessment Program (“SEMAP”), Rental Assistance Demonstration Project (“RAD”), and other current and future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be required of the Executive Director. Any omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position or as otherwise directed to be performed by the Board of Commissioners.

Responsibilities

The Executive Director performs the following and all other related duties as assigned by the BOC:

  • Plans, develops, organizes, coordinates, delegates, supervises, and directs the implementation of the Agency’s Housing programs, and subsidiary organizations or instrumentalities.
  • Oversees and provides for safekeeping of the Agency’s buildings, grounds, facilities, equipment, supplies, monies, files, records, documents, and reporting.
  • Supervises Agency staff and provides staff ongoing assistance to support a positive and productive working environment. Makes recommendations for and oversees the selection, training, direction, supervision, utilization, discipline, and termination of Agency employees. Performs annual evaluations of all staff, in conjunction with appropriate Directors or Managers, and makes recommendations to the BOC for salary schedule ranges, employee benefits, and periodic revisions. Reviews periodic reports on the accomplishment of assigned goals and objectives.
  • Oversees and ensures accurate preparation of all budgets and amendments for BOC approval. Revises and authorizes Agency expenditures and monitors funds for effective and efficient use within BOC budget approvals.
  • Develops, modifies and implements management systems and procedures to assure the Agency and staff operate effectively and efficiently and that Agency assets are safeguarded. Assures that appropriate systems and procedures are implemented to assure performance and staff accountability is attained and documented.
  • Serves as Secretary/Treasurer to the BOC, submitting budgets and informing the BOC of the status of activities and projects within the Agency; develops and proposes new policies or changes in existing policies; notifies the BOC of changes or proposed changes in federal, state or local legislation affecting the Agency; provides the BOC with information on evaluations of efficiency and effectiveness of Agency operations and provides recommendations for improvements.
  • Works with the BOC to develop the Agency’s strategic and operational plans. Effectively develops organizational structures and plans and implements internal policies, programs, goals, and priorities.
  • Works with internal and external third parties that may be contracted by the Agency or with whom the organization has a working relationship, including legal counsel, auditors, non-profit partners, developers, and others.
  • Serves as liaison between the BOC and Agency staff. Acts as spokesperson for the BOC when so authorized by the BOC Chair. Responds promptly to BOC inquiries regarding Agency plans and operations.
  • Participates in negotiating contracts with other agencies and companies for major maintenance services and management services. Executes contracts on behalf of the Agency when required and as authorized.
  • Makes policy, administrative, and management decisions concerning the daily operations of the Agency subject to approval by the BOC where required.
  • Discusses Agency goals, priorities, problems, and concerns with officials, representatives, and members of the local government, state government, and federal government, news media, social and public service agencies.
  • Meets with residents concerning complaints and/or grievances after investigation and negotiations by designated staff are unresolved and advises them of their rights to hearings according to the Agency’s procedures.
  • Monitors, surveys, and inspects various aspects of the Agency’s operations, on a frequent and continuing basis, to obtain a general idea of conditions, appearance, problems, accomplishments, and results.
  • Monitors the Agency’s compliance with federal, state, and local laws and regulations pertaining to the Agency. Timely prepares and submits reports and statistics required by such entities.
  • Addresses business and civic groups on matters pertaining to the Agency. Successfully maintains positive Agency image and working relationships with the community and with local, state, and federal government officials.
  • Reviews and approves reports and other documents that are required by federal, state, and local jurisdictions.
  • Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in Housing Programs. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts, which are mutually beneficial, by participating in community activities and functions relevant to Agency objectives and by maintaining membership in appropriate community organizations.
  • Volunteer’s new ideas, suggestions, and recommendations to HUD as desired. At the request of HUD, or affiliated groups, may assist in planning or development of seminars, conferences, and workshops. Reviews proposed laws or regulations and recommends changes or improvements.
  • Receives and reviews bids and executes contracts, in accordance with duly adopted policies and conforming to applicable local, state, and federal regulations and laws.
  • Documents in writing appropriate events and activities and reports on such events to the BOC, upon request.
  • Ensures accountability for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  • Serves as Security Administrator and User Administrator for the HUD Real Estate Assessment Center (“REAC”) system.
Education and Experience
  • A Bachelor’s degree is required in Public Administration, Business Administration or Management or a closely related field from an accredited college or university and seven (7) years of responsible, executive managerial experience in public or assisted housing, regulatory agency, or similar entity or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.
  • A Master’s degree is preferred in a closely related field as described above.
  • A Certified Management Executive (CME) Certification must be obtained within six (6) months of employment or other allowable period from hire date, as authorized by the BOC.

Knowledge and Skills

The Executive Director must possess and develop a breadth of knowledge and skills, including:

  • Thorough knowledge of the relationship of housing authorities to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Agency.
  • Thorough knowledge of housing bond issues, Low Income Housing Tax Credits (LIHTC), conventional loans, or other financing options.
  • Knowledge of community/social services available locally and through state and federal agencies and/or other funding sources.
  • Thorough knowledge of Agency operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to housing authorities.
  • Thorough knowledge of the modern principles, practices, and techniques of personnel management, training, and performance evaluation.
  • Thorough knowledge of procurement regulations and OSHA requirements.
  • Working knowledge of the laws and regulations governing bonded indebtedness, handling of bids, and the preparation and execution of contracts and agreements.
  • General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within the Agency.
  • Thorough knowledge of the modern principles, practices, and techniques of budgeting and accounting, and of the function and operation of the construction industry.
  • Thorough knowledge of financing and development of new properties.
  • Skill in addressing the public, news media and other entities and presenting information in a clear, concise, organized, and convincing manner.
  • Ability to effectively lead, motivate and oversee staff, while developing, implementing and managing operational systems and processes.
  • Ability to accurately and completely document in writing appropriate events and activities, including accountability and disciplinary matters.
  • Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  • Ability to read and comprehend complex material.
  • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
  • Ability to manage complexities and competing priorities. Ability to coordinate information and activities among groups with differing agendas, across multi-functional areas.
  • Ability to meet aggressive deadlines and effectively manage multiple priorities.
  • Ability to identify operational problems and develop effective solutions.
  • Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
  • Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  • Ability to operate appropriate Agency computer equipment and software packages.

Supervision Controls

The Executive Director may receive instructions from the BOC or other governing or regulatory agency. The Executive Director routinely works without the direction of a supervisor and must exhibit independent initiative to develop methods, deadlines, priorities, and/or objectives. The Executive Director regularly makes independent decisions pertaining to situations not covered by specific guidelines, but the BOC or other employees are to be consulted in serious or unusual circumstances. Ultimately, the BOC will review the Executive Director’s work for Agency’s progress and achievement of goals.
Under normal conditions, the Executive Director makes general assignments to department Directors, specifying riorities, deadlines, and objectives. The Executive Director infrequently makes specific assignments to executive office staff. Assignments to executive office staff will include what is to be done, deadlines, quality, quantity, and priority. The Executive Director supervises professional, managerial, and clerical employees and monitors the work of multiple work units that perform related and/or unrelated work.

Guidelines

Guidelines followed by the Executive Director include published laws, regulations, handbooks, notices, contracts, agreements, codes, ordinances, BOC policy directives, and HUD technical assistance. Upon individual initiative, the Executive Director obtains informal guidance and assistance from other agencies, professional organizations, and housing-related groups.
The Executive Director performs duties by applying the basic principles of housing authority management and uses independent judgment in many decision-making situations. Routine decisions pertaining to the operation of the Agency, handling of funds and personnel matters, are to be addressed through specific guidelines in the form of internal operating policies and procedures, and federal, state, and local laws and regulations. The Executive Director is periodically monitored or evaluated for compliance with existing guidelines by the BOC and HUD.

Complexity

The Executive Director simultaneously performs a wide variety of tasks, which are not always clearly related. The Executive Director must:

  • Make decisions regarding unusual circumstances, conflicting data, and non-routine situations pertaining to the overall management and operation of the Agency.
  • Handle some tasks that are difficult, such as dealing with life-threatening emergencies (e.g. inoperative gas or electric systems and crimes committed against residents).
  • Respond to residents, staff members, the BOC, City officials, news media, Congress, and the public on a continuing basis necessitates great patience, tact, and diplomacy.
  • Respond to ever-changing laws and regulations which require frequent updating and promulgation of Agency plans, policies, and procedures, particularly those affecting applicants and residents, such as the admission of aliens, federal selection preferences, and rent computations.

Scope and Effect

The Executive Director’s leadership affects the Agency’s image in the community, staff throughout the Agency, and the Agency’s residents. Effective leadership in managing, operating, and maintaining housing programs has a positive impact on the Agency’s overall mission: to provide its residents housing that is decent, safe and sanitary and programs and services that meet their needs. Successful accomplishment of that mission can result in betterment of housing in surrounding communities and provides a positive image in the community.

Personal Contacts

The Executive Director has contact with a broad range of individuals including: the news media; BOC; federal, state, and local government personnel; social service personnel; housing residents; the general public; various special interest groups; and all levels of Agency personnel. Most contacts with people outside the Agency are relatively unstructured and require tact and diplomacy on a routine basis. Regularly, contact requires negotiation and/or handling of controversial matters.
Contact with the public serves multiple purposes including: giving or gaining information, planning, coordinating, advising, motivating, influencing, directing persons or groups, justifying, defending, negotiating, and resolving significant matters. Contact may occur in cooperative, antagonistic, or unresponsive situations.

Physical Requirements

Work is principally sedentary, but may involve some physical exertion during on-site visits with residents or staff members, inspections of Agency developments, sites, dwellings, or facilities, and travel to meetings, conferences, or workshops in other cities. The Executive Director:

  • Must be able to sit and/or stand for up to eight hours at a time while preforming work duties.
  • Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
  • Must be able to physically operate office-related equipment.
  • Must have vision and hearing corrected to be able to perform essential job functions.
  • Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  • Must maintain a professional appearance and portray a positive image for the Agency.
  • Must be able to maintain punctuality and attendance as scheduled.
  • May request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated. From time to time, it may involve visits to housing developments, sites, dwellings, or facilities which can present particular challenges.

Other Requirements

The Executive Director:

  • Must possess a valid State of Texas driver’s license and maintain a good driving record.
  • May be required to work an unusual work schedule.
  • Must work with the highest degree of confidentiality.
  • Must be available for occasional overnight travel for training.
  • Must pass employment drug screening & criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the BOC.

All employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any or all provisions of this job description at any time as needed. This job description supersedes earlier versions.

Maintenance Mechanic "A"

Title: Maintenance Mechanic A

Supervisor: Project Manager

Exemption: Non-Exempt

Duties and Responsibilities

Responsible for maintenance of buildings, facilities, grounds and light equipment. Performs carpentry, electrical, plumbing and general repairs on mechanical equipment or machinery. Tasks are performed in one or more trades or crafts with minimal supervision. Employee may perform some or all of the following duties.

  • Makes general repairs to the interior/exterior of buildings and facilities and maintains furniture and equipment employing a high degree of skill in the plumbing, carpentry, electrical, mechanical/HVAC and related trade fields.
  • Maintains and makes general repairs to household appliances, power tools and equipment such as chain saws, pumps, and vehicles. Which includes checking and maintaining lubricant levels, timing, replacing and adjusting worn or damaged parts.
  • Starts, operates and checks for safety and maintenance on a wide variety of small engines, hand tools, pumps, chain saws, and pickup trucks.
  • Performs general road maintenance by clearing drainage, spreading road surface material, filling pot holes, placement of signs, repairing fences, removing trees, etc.
  • Makes daily rounds of housing developments and grounds for removal of trash or debris. Develops a list and makes general repairs from that list.
  • Repairs, or replaces wiring and mechanical parts for electrical systems, devices and appliances both commercial and residential.
  • Repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged toilets, sinks, and water cutoffs.)
  • Repairs or replaces water heaters and lavatory sinks. Repairs connecting piping. Repairs/replaces gas main piping and connecting equipment.
  • Repairs/replaces damaged walls, roofs, woodwork, floors, gutters, downspouts, garage doors, fences, gates, doors, door locks, windows, cabinets, door bells, peepholes, clothes lines, fans, belts, and insulation.
  • Makes repairs and adjustments to various appliances and equipment (e.g., stoves, refrigerators, gas and electric stoves, furnaces, electric motors, smoke detectors, heat pumps, power tools and test equipment) and replaces appliances and equipment when necessary. Both residential and commercial.
  • Responsible for conducting all required inspections of housing units in the public housing programs to ensure compliance with HUD’s Uniform Physical Conditions Standards (UPCS).
  • Makes repairs pursuant to the Uniform Physical Conditions Standards (UPCS).
  • Checks for and repairs gas leaks; Both residential and commercial.
  • Repairs or replaces door and window screens and installs window glass.
  • Works emergency and after-hours as assigned by the Project Manager.
  • Inspects units, determines the nature and extent of painting required, estimates the amount of supplies and materials needed.
  • Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
  • Removes closet and bedroom doors and any graffiti on surfaces.
  • Sands wood surfaces to prepare for painting, varnishing and/or staining.
  • Mixes paints as needed to match previously painted surfaces and paints all prepared surfaces with a brush, roller, or spray equipment. Cleans and maintains tools and equipment.
  • Paints doors, makes repairs on screens, mail boxes and light posts.
  • Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers and plates.
  • Distributes notices to residents as needed.
  • Performs emergency calls as required.
  • May act as the Project Manager in their absence.
  • Contributes to team effort by accomplishing all other duties as assigned.
Qualifications and Knowledge
  • High School graduate (or GED) or possess a vocational technician certification beyond high school or an equivalent combination of technical training and experience. Five (5) years experience or training in building construction or maintenance, or in the repair or maintenance of mechanical equipment.
  • Good knowledge of techniques, methods, materials, and equipment used in plumbing, carpentry, and electrical repairs and household appliances. Skilled knowledge of HVAC systems.
  • Good degree of skill in one or more trade crafts and working knowledge of all maintenance crafts.
  • Good math skills.
  • Skill in the use of various hand tools, power tools and test equipment.
  • Ability to read and understand repair manuals, and instructions/warning on cleaning agents; write service requests, maintenance reports, and inspection reports.
  • Ability to understand and apply the Uniform Physical Conditions Standards. (UPCS)
  • Ability to establish and maintain effective working relationships with other Agency employees and residents.
  • Ability to speak and read English is highly desirable.
  • Bondable.
  • Valid Texas driver’s license.
  • Eligible for coverage under fleet auto insurance.
Supervision Received and Given

The employee receives instructions from the Project Manager. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures and repair manual guides. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for quality and completeness.

The employee may monitor work of other personnel that may be assigned to assist in performing maintenance tasks.

Guidelines

The employee follows established maintenance procedures, practices good judgment and uses service manuals as needed in performing assigned tasks. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine mechanical and electrical repairs or replacements and repetitive in nature. The nature of some repairs may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work.

Scope and Effect

The employee’s work primarily affects the residents in the housing developments to which the employee is assigned. It also impacts the adequacy of total low-rent housing provided by the Agency. Through successful accomplishment of maintenance tasks, the Agency is able to continue providing decent, safe and sanitary housing.

Personal Contacts

The employee’s personal contacts are primarily with residents and other employees. Contact with residents are particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely and document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Demands

The employee must be able to operate hand tools, power tools and equipment. Normal physical activity can be tedious and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders and jointers. The employee must occasionally push, pull, and/or lift objects up to and over 25 pounds. Work requires spatial perception, finger and manual dexterity.

Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other safety equipment.

Maintenance Aide "A"
Reports To: Mechanic
Department / Division: Public Housing
FLSA: Non-Exempt
Employment Status: Full-Time
Date: May 17, 2017
Position Summary
This employee performs general maintenance and repair functions (below level of skilled mechanic) in one or more of the crafts or trades with minimum supervision. Capable of assistance a skilled mechanic on major maintenance or repair such as periodic overhauling of air conditioning and heating equipment, repainting of structures, installing new pluming and fixtures and remodeling of units. Shall be an understudy of a skilled mechanic with general knowledge and ordinary skills in the use of tools in one or more craft or trade. Shall considered in training for position of higher classification.
Duties and Responsibilities

Specific duties include the following:

  • Clean vacant units including floors, cabinets, walls, baths, stoves, refrigerators, etc.
  • Repairs and replace screen doors, hardware, and screening.
  • Cleans all offices, shops, storage area, and community rooms.
  • Paints interior and exterior of apartments.
  • Makes minor repairs to mowers, edgers and other maintenance equipment.
  • Service all motor vehicles and equipment.
  • Cleans area and hauls off miscellaneous trash, etc.
  • Assists in maintenance and repair of plumbing fixtures, commodes, lavatories, kitchen sinks, hot water heaters, furnaces, water hose, sprinkles, faucets, etc.
  • Makes window pane replacements.
  • Keeps trip ticket on pickup.
  • Mows lawns, trims hedges, edges curbs and walks, prunes and trims trees.
  • Assists in cleaning out sewer lines and stopped up sinks.
  • Makes off-duty services calls as emergencies arise for minor maintenance.
  • Does any other maintenance work as assigned by maintenance foreman.
Knowledge and Skills
  • Limited skills in one or more craft or trade.
  • Ability to work under supervision and to take and follow instructions.
  • Use of various power tools such as jointer, sander, saw and pipe die. Uses variety of hand tools when making repairs to equipment and structures. Drives pickup truck.
Physical Demands

Vigorous, strenuous work with lifting required.

Work Environment

Works in all types of conditions. May be working in heated and unheated buildings or outdoors in winter and summer.

Section 8 Receptionist
Reports To: Section 8 Administrator
Department / Division: Section 8
FLSA: Non-Exempt
Employment Status: Full-Time
Date: September 14, 2017
Position Summary
The employee is responsible for greeting clients via telephone or in person and provides administrative support to the department and staff. The employee performs general office work and various administrative support functions. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner. Response to general inquiries and information about the establishment, location, department or office staff within the organization or services provided. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Greet visitors in a courteous, professional manner, ascertains the nature of their business. When clients are dropping off paperwork, scanned and make copies then enter into the system with the prospective caseworker’s name.
  3. Responsible in maintaining copiers and mailing equipment.
  4. Provides assistance to the staff to ensure overall departmental efficiency by preparing, setting up, and prepare generated letters, memorandums, reports and other documents as assigned, and track work requests appropriately. Including maintaining and collecting various records, files, reports and documents.
  5. Responsible in opening, logging and distributing all in-coming mail and faxes. Receives Fed-Ex and UPS packages and send it to the appropriate department. Makes copies and assembles documentations, for shipping and mailing.
  6. Prepares documentations and research information on applicant/tenant to assist staff for interviews. Maintain all schedule appointments for the Agency and notify the appropriate Staff upon arrival of scheduled appointments.
  7. Creates files for landlords, requesting information on Deed of Trust, verifying insurance on landlords or any other information needed to assist Staff. Prepare new landlords with packages and ensure all information is provided.
  8. Assists staff in contacting clients for information or send information. Contact clients for signatures required, and/or sends out pink notices.
  9. Responsible for data entry on all terminated units in the move out log. Check terminated date and case workers name box them and labels boxes for storage.
  10. Assist occupancy technician with paperwork for tenants.
  11. Reviews and log in complaints, adjust any discrepancies and tenant adjustments.
  12. Maintains lobby area in a neat, presentable, and orderly style.
  13. Alerts Administration/Supervisor of all disturbances and inappropriate behavior.
  14. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED). Two (2) years experience as a Receptionist and/or clerical office experience with basic bookkeeping ability.

Knowledge and Skills

Good knowledge of general office practices and procedures, including business English and arithmetic.

  1. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
  2. Ability to use a 10-key calculator and data entry. Must type a minimum of 45 wpm.
  3. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
  4. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
  5. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
  6. Considerable skills in operating computer equipment, software packages, and general office machines.
  7. Ability to communicate clearly and concisely orally and in writing.
  8. Proper English grammar and usage, vocabulary, arithmetic, punctuation and spelling.
  9. Ability to accurately and completely document in writing appropriate events and activities.
  10. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives assignments and instructions from the Section 8 Administrator. Course of action, deadlines, and priorities may be established by procedure, the supervisor, or the employee, depending on the assignment. The employee initiates routine activities without supervisory direction. Problems or situations not covered by instructions are normally referred to the supervisor for resolution. The employee’s work is reviewed for accuracy, completion, and compliance with policies and procedures. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established HUD and Agency policies and procedures. These guidelines cover most job-related situations and the employee occasionally is required to use independent judgment in making decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect

The employee’s work affects other employees and clients. Successful accomplishment of administrative and managerial tasks by the employee can enhance the Housing Agency’s ability to provide quality service to its clients.

Personal Contacts

Most of the employee’s contacts are with Agency employees, tenants, and landlords. The purpose of the contacts is to give or exchange information, provide services, make decisions, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

At times, contacts may be skeptical, uncooperative, unreceptive, hostile, or willing to express different viewpoints and objectives.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of work-related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must pass a criminal background check.
  3. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Laborer
Reports To: CFP Foreman
Department / Division: Modernization & Development
FLSA: Non-Exempt
Employment Status: Full-Time
Date: May 15, 2017
Position Summary
Responsible for making minor repairs of dwelling units and grounds of one or more of Authority’s housing developments. Performs routine carpentry, electrical, and plumbing repairs in response to service requests that require minimum skills. Also performs a variety of cleaning and painting tasks. Employee may perform some or all of the following work.
Duties and Responsibilities
  • Repairs or replaces plumbing fixtures and fittings such as leaky faucets, clogged drains and sewer lines, damaged toilets, sinks, and water cutoffs.
  • Patches/repairs/replaces badly worn or damaged tile floors.
  • Replaces wiring and parts for electrical outlets, switches, light fixtures, and breaker switches/fuses.
  • Makes minor carpentry repairs/replacements to damaged walls, ceilings, woodwork, floors, floor coverings, doors, and door Jocks, windows, screens, cabinets, roofs, gutters, down spouts, fences, cabinets and drawers.
  • Replaces window panes, replaces damaged window and door screens.
  • Maintains equipment for grounds care in good working condition.
  • Performs common area and administration building cleaning duties, including the parking lot and sidewalks; hauls trash to dumpsters.
  • Assists in the make-ready of vacant housing units by performing a variety of tasks including but not limited to the following: cleaning/repairing/painting cabinets and walls, cleaning bathroom and kitchen fixtures and appliances, cleaning/replacing windows and screens, cleaning/stripping/waxing tile floors, etc.
  • Assist performing other duties concerning maintenance of dwelling facilities, grounds, and equipment.
  • Contributes to team effort by accomplishing all other duties as assigned.
Education and Experience
High school graduate or GED. Two (2) years experience in building maintenance or vocational training which involved training and/or experience in areas of carpentry, plumbing, and electrical repairs, or an equivalent combination of education and experience.
Knowledge and Skills
  • Good knowledge of techniques, methods, materials, and equipment used in plumbing, carpentry, electrical repairs, and in the repair of household appliances, and air conditioning and heating systems.
  • Skill in the use of various hand and power tools.
  • Ability to accurately and completely document in writing appropriate events and activities.
  • Ability to read and understand moderately complex repair manuals, and instructions/warnings on cleaning agents.
  • Ability to write service requests, maintenance reports, and inspection reports.
  • Ability to establish and maintain effective working relationships with other Authority employees and residents.
  • Ability to communicate in English and Spanish is highly desirable.
  • Have a valid Texas driver’s license.
Supervision Received and Given
The employee receives instructions from the Maintenance Administrator or his/her designee. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures and repair manual guides. Deadlines and priorities are generally set by the supervisor, and the employee’s progress is monitored regularly. The employee’s work is reviewed periodically for accuracy and completeness.
The employee has no supervisory responsibilities.
Guidelines
The employee follows established maintenance procedures and practices and service manuals in performing assigned tasks. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.
Complexity
Work performed by the employee is mostly routine and repetitive in nature. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work.
Scope and Effect
The employee’s work primarily affects the residents in the housing development to which the employee is assigned. It also impacts on the adequacy of total low-rent housing provided by the Authority. Through successful accomplishing of maintenance tasks, the Authority is able to continue to provide decent, safe and sanitary housing.
Personal Contacts
The employee’s personal contacts are primarily with residents and other employees. Contacts with residents are particularly important. The purpose of these is to give and obtain information necessary to do the maintenance tasks efficiently and safely, and to document all actions. Conditions under which contacts occur can range from normal to highly stressful depending upon the situation.
Physical Demands
The employee must operate hand and power tools and equipment. Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders and jointers. The employee must occasionally push, pull, and/or lift objects up to and over 25 pounds. Work requires physical strength and mobility, spatial perception, and digital and manual dexterity.
Work Environment
The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subject to electrical shock hazards, dangerous heights, dangerous chemicals, and skin irritants (e.g., cleaning solutions, solvents, insecticides). The employee may be required to use goggles, gloves, safety boots, and other safety equipment.

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