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Employment Opportunities

Join the Team

Join the Housing Authority of the City of Laredo in the quest to provide safe, decent, and sanitary housing to its communities. We encourage you to become part of our team and benefit from our competitive compensation, excellent benefits package, and pleasant work environment.

LHA provides all permanent full time employees with Health Insurance upon completion of their two month probationary period and a Retirement Plan, Life Insurance, Annual Leave, and Sick Leave upon the completion of their six month probationary period.

Applications

Employment applications are available at the Housing Authority of the City of Laredo Administration Building, 2nd Floor.

You may also download the application on this website and submit in person, fax or by email listed.

Applications, resumes, and other supporting documentation may be submitted via email, fax, postal mail, or in person Monday-Friday between the hours of 8am-12pm and 1pm-5pm at:

Housing Authority of the City of Laredo
2000 San Francisco Ave.
Laredo, Texas 78040
956.722.4521
956.722.6561 (fax)

hremail

Change lives by joining us. We bring assistance to the community and collaborate on making a difference.

Benefits

Health Insurance

The Housing Authority provides and covers 100% of the premium of Health Insurance through Blue Cross Blue Shield of Texas. A buy up plan is available.

Retirement Plan

LHA Employees are provided with a Retirement Plan through Housing Authority Retirement Trust (HART). The Housing Authority contributes 9% of the employee’s actual worked wages towards their plan. Employees are responsible for contributing 2% of their gross wages towards their own plan.

Life Insurance

The Housing Authority provides a Life Insurance of two times (2x) the salary of the employee. Additional coverage may be purchased.

Annual/Sick Leave

Hours of annual and sick leave are accrued at six months from the date of hire.  Each pay period an employee will earn four (4) hours for annual and four (4) hours for sick.

Elected Benefits

LHA employees may elect to purchase additional insurance coverage from the offered policies:

  • Vision
  • Dental
  • Life
  • Cancer
  • Accidental Death/Dismemberment
  • Air Evac Lifeteam
  • Legal Shield
  • Short-Term Disability

Direct Deposit Option

Direct deposit is a banking option that allows the transfer of funds without the hassle associated with paper checks. This is a free service that allows us to deposit you pay check directly into your personal checking or saving account. Download and turn in this form to our finance department.

Direct Deposit Form

Official Standard Holidays

Authorized Day

New Year’s

Martin Luther King Day

President’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran’ s Day

Thanksgiving Day

Christmas Eve

Christmas Day

Personal Holiday

When Observed

January 1st.

Third Monday in January

Third Monday in February

Friday before Easter Sunday

Last Monday in May

July 4th

First Monday in September

November 11th

Fourth Thursday in November
Friday after Thanksgiving

December 24th

December 25th

Scheduled & Approved by Supervisor

Positions Available

Executive Director

Reports To: Board of Commissioners for the Housing Authority of the City of Laredo
Department / Division: Executive Office
FLSA Status: Exempt
Employment Status: Full-Time
Date: December 11, 2018
Download a Copy: Executive Director Job Description

Position Summary

The Executive Director works for the Housing Authority of the City of Laredo (the “Agency”) under the direction of the Board of Commissioners (the “BOC”) and its duly-adopted policies, and has overall responsibility for administering, managing, maintaining, planning, and directing the Agency’s programs and employees. The Executive Director is responsible for the safekeeping of all property and records and is the Agency’s primary liaison with the BOC, the United States Department of Housing and Urban Development (“HUD”), and state and local entities. The Executive Director is also responsible for the
Agency receiving at least a satisfactory rating per HUD agency scoring systems such as Public Housing Assessment System (“PHAS”), Section 8 Management Assessment Program (“SEMAP”), Rental Assistance Demonstration Project (“RAD”), and other current and future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be required of the Executive Director. Any omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position or as otherwise directed to be performed by the Board of Commissioners.

Responsibilities

The Executive Director performs the following and all other related duties as assigned by the BOC:

  1. Plans, develops, organizes, coordinates, delegates, supervises, and directs the implementation of the Agency’s Housing programs, and subsidiary organizations or instrumentalities.
  2. Oversees and provides for safekeeping of the Agency’s buildings, grounds, facilities, equipment, supplies, monies, files, records, documents, and reporting
  3. Supervises Agency staff and provides staff ongoing assistance to support a positive and productive working environment. Makes recommendations for and oversees the selection, training, direction, supervision, utilization,
    discipline, and termination of Agency employees. Performs annual evaluations of all staff, in conjunction with appropriate Directors or Managers, and makes recommendations to the BOC for salary schedule ranges, employee benefits, and periodic revisions. Reviews periodic reports on the accomplishment of assigned goals and objectives.
  4. Oversees and ensures accurate preparation of all budgets and amendments for BOC approval. Revises and authorizes Agency expenditures and monitors funds for effective and efficient use within BOC budget approvals.
  5. Develops, modifies and implements management systems and procedures to assure the Agency and staff operate effectively and efficiently and that Agency assets are safeguarded. Assures that appropriate systems and procedures are implemented to assure performance and staff accountability is attained and documented.
  6. Serves as Secretary/Treasurer to the BOC, submitting budgets and informing the BOC of the status of activities and projects within the Agency; develops and proposes new policies or changes in existing policies; notifies the BOC of changes or proposed changes in federal, state or local legislation affecting the Agency; provides the BOC
    with information on evaluations of efficiency and effectiveness of Agency operations and provides recommendations for improvements.
  7. Works with the BOC to develop the Agency’s strategic and operational plans. Effectively develops organizational structures and plans and implements internal policies, programs, goals, and priorities.
  8. Works with internal and external third parties that may be contracted by the Agency or with whom the organization has a working relationship, including legal counsel, auditors, non-profit partners, developers, and others.
  9. Serves as liaison between the BOC and Agency staff. Acts as spokesperson for the BOC when so authorized by the BOC Chair. Responds promptly to BOC inquiries regarding Agency plans and operations.
  10. Participates in negotiating contracts with other agencies and companies for major maintenance services and management services. Executes contracts on behalf of the Agency when required and as authorized.
  11. Makes policy, administrative, and management decisions concerning the daily operations of the Agency subject to approval by the BOC where required.
  12. Identifies federal and non-federal funding sources to augment declining subsidy, helping to ensure the viability of housing and associated programs offered by the Agency.
  13. Discusses Agency goals, priorities, problems, and concerns with officials, representatives, and members of the local government, state government, and federal government, news media, social and public service agencies.
  14. Meets with residents concerning complaints and/or grievances after investigation and negotiations by designated staff are unresolved and advises them of their rights to hearings according to the Agency’s procedures.
  15. Monitors, surveys, and inspects various aspects of the Agency’s operations, on a frequent and continuing basis, to obtain a general idea of conditions, appearance, problems, accomplishments, and results.
  16. Monitors the Agency’s compliance with federal, state, and local laws and regulations pertaining to the Agency. Timely prepares and submits reports and statistics required by such entities.
  17. Addresses business and civic groups on matters pertaining to the Agency. Successfully maintains positive Agency image and working relationships with the community and with local, state, and federal government officials.
  18. Reviews and approves reports and other documents that are required by federal, state, and local jurisdictions.
  19. Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in Housing Programs. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts, which are mutually beneficial, by participating in community activities and functions relevant to Agency objectives and by maintaining membership in appropriate community organizations.
  20. Volunteer’s new ideas, suggestions, and recommendations to HUD as desired. At the request of HUD, or affiliated groups, may assist in planning or development of seminars, conferences, and workshops. Reviews proposed laws or regulations and recommends changes or improvements.
  21. Receives and reviews bids and executes contracts, in accordance with duly adopted policies and conforming to applicable local, state, and federal regulations and laws.
  22. Documents in writing appropriate events and activities and reports on such events to the BOC, upon request.
  23. Ensures accountability for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  24. Serves as Security Administrator and User Administrator for the HUD Real Estate Assessment Center (“REAC”) system.
Education and Experience

A Bachelor’s degree is required in Public Administration, Business Administration or Management or a closely related field from an accredited college or university and seven (7) years of responsible, executive managerial experience in public or
assisted housing, regulatory agency, or similar entity or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

A Master’s degree is preferred in a closely related field as described above.

A Certified Management Executive (CME) Certification must be obtained within six (6) months of employment or other allowable period from hire date, as authorized by the BOC.

Knowledge and Skills

The Executive Director must possess and develop a breadth of knowledge and skills, including:

  • Thorough knowledge of the relationship of housing authorities to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Agency.
  • Thorough knowledge of housing bond issues, Low Income Housing Tax Credits (LIHTC), conventional loans, or other financing options.
  • Knowledge of community / social services available locally and through state and federal agencies and/or other funding sources.
  • Thorough knowledge of Agency operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to housing authorities.
  • Thorough knowledge of the modern principles, practices, and techniques of personnel management, training, and performance evaluation
  • Thorough knowledge of procurement regulations and OSHA requirements.
  • Working knowledge of the laws and regulations governing bonded indebtedness, handling of bids, and the preparation and execution of contracts and agreements.
  • General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within the Agency.
  • Thorough knowledge of the modern principles, practices, and techniques of budgeting and accounting, and of the function and operation of the construction industry.
  • Thorough knowledge of financing and development of new properties.
  • Skill in addressing the public, news media and other entities and presenting information in a clear, concise, organized, and convincing manner.
  • Ability to effectively lead, motivate and oversee staff, while developing, implementing and managing operational systems and processes.
  • Ability to accurately and completely document in writing appropriate events and activities, including accountability and disciplinary matters.
  • Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  • Ability to read and comprehend complex material.
  • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
  • Ability to manage complexities and competing priorities. Ability to coordinate information and activities among groups with differing agendas, across multi-functional areas.
  • Ability to meet aggressive deadlines and effectively manage multiple priorities.
  • Ability to identify operational problems and develop effective solutions.
  • Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
  • Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  • Ability to operate appropriate Agency computer equipment and software packages.

Supervision Controls

The Executive Director may receive instructions from the BOC or other governing or regulatory agency. The Executive Director routinely works without the direction of a supervisor and must exhibit independent initiative to develop methods, deadlines, priorities, and/or objectives. The Executive Director regularly makes independent decisions pertaining to situations not covered by specific guidelines, but the BOC or other employees are to be consulted in serious or unusual circumstances. Ultimately, the BOC will review the Executive Director’s work for Agency’s progress and achievement of goals.

Under normal conditions, the Executive Director makes general assignments to department Directors, specifying priorities, deadlines, and objectives. The Executive Director infrequently makes specific assignments to executive office staff. Assignments to executive office staff will include what is to be done, deadlines, quality, quantity, and priority. The Executive
Director supervises professional, managerial, and clerical employees and monitors the work of multiple work units that perform related and/or unrelated work.

Guidelines

Guidelines followed by the Executive Director include published laws, regulations, handbooks, notices, contracts, agreements, codes, ordinances, BOC policy directives, and HUD technical assistance. Upon individual initiative, the Executive Director obtains informal guidance and assistance from other agencies, professional organizations, and housing related groups.

The Executive Director performs duties by applying the basic principles of housing authority management and uses independent judgment in many decision-making situations. Routine decisions pertaining to the operation of the Agency, handling of funds and personnel matters, are to be addressed through specific guidelines in the form of internal operating policies and procedures, and federal, state, and local laws and regulations. The Executive Director is periodically monitored or evaluated for compliance with existing guidelines by the BOC and HUD.

Complexity

The Executive Director simultaneously performs a wide variety of tasks, which are not always clearly related. The Executive Director must:

  1. Make decisions regarding unusual circumstances, conflicting data, and non-routine situations pertaining to the overall management and operation of the Agency.
  2. Handle some tasks that are difficult, such as dealing with life-threatening emergencies (e.g. inoperative gas or electric systems and crimes committed against residents).
  3. Respond to residents, staff members, the BOC, City officials, news media, Congress, and the public on a continuing basis necessitates great patience, tact, and diplomacy.
  4. Respond to ever-changing laws and regulations which require frequent updating and promulgation of Agency plans, policies, and procedures, particularly those affecting applicants and residents, such as the admission of aliens, federal selection preferences, and rent computations.

Scope and Effect

The Executive Director’s leadership affects the Agency’s image in the community, staff throughout the Agency, and the
Agency’s residents. Effective leadership in managing, operating, and maintaining housing programs has a positive impact on the Agency’s overall mission: to provide its residents housing that is decent, safe and sanitary and programs and services that meet their needs. Successful accomplishment of that mission can result in betterment of housing in surrounding communities and provides a positive image in the community.

Personal Contacts

The Executive Director has contact with a broad range of individuals including: the news media; BOC; federal, state, and local government personnel; social service personnel; housing residents; the general public; various special interest groups; and all levels of Agency personnel. Most contacts with people outside the Agency are relatively unstructured and require tact and diplomacy on a routine basis. Regularly, contact requires negotiation and/or handling of controversial matters.

Contact with the public serves multiple purposes including: giving or gaining information, planning, coordinating, advising, motivating, influencing, directing persons or groups, justifying, defending, negotiating, and resolving significant matters. Contact may occur in cooperative, antagonistic, or unresponsive situations.

Physical Requirements

Work is principally sedentary, but may involve some physical exertion during on-site visits with residents or staff members, inspections of Agency developments, sites, dwellings, or facilities, and travel to meetings, conferences, or workshops in other cities. The Executive Director:

  1. Must be able to sit and/or stand for up to eight hours at a time while preforming work duties.
  2. Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
  3. Must be able to physically operate office-related equipment.
  4. Must have vision and hearing corrected to be able to perform essential job functions.
  5. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must be able to maintain punctuality and attendance as scheduled.
  8. May request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated. From time to time, it may involve visits to housing developments, sites,
dwellings, or facilities which can present particular challenges.

Other Requirements

The Executive Director:

  1. Must possess a valid State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass employment drug screening & criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the BOC.

All employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any or all provisions of this job description at any time as needed. This job description supersedes earlier versions.

Assistant Property Manager
Title: Assistant Property Manager
Reports To: Property Manager
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: May 30, 2018
Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
  2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
  3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
  4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
  5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
  6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
  7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
  8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
  9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
  10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
  11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
  12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
  13. Conducts annual and follow-up housekeeping inspections.
  14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
  15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
  17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
  18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
  19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
  20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  21. Acts as Property Manager in his/her absence.
  22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills
  1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
  2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
  3. Thorough knowledge and experience in a housing assistance program or social services field.
  4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
  5. Ability to accurately and completely document in writing appropriate events and activities.
  6. Ability to read and comprehend relatively complex material.
  7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
  8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
  9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
  10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
  11. Ability to prepare clear and concise narrative and statistical reports.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly, concisely, orally and in writing.
  14. Ability to communicate in Spanish and English.
Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements
  1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. May be required to work an unusual work schedule.
  4. Must pass a criminal background check.
  5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Director of Community & Economic Development
Title: Director of Community & Economic Development
Reports To: Executive Director
Department/Division: Community & Economic Development
FLSA Status: Exempt
Employment Status: Full-Time
Date: April 27, 2018
Position Summary

Responsible for developing and monitoring all Capital Fund Program (CFP) modernization and new development activities, Rental Assistance Demonstration (RAD) Conversion and Digital Library in the interest of the Agency. Responsible for contract and project management and ensures compliance with contract documents and specifications. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. Other duties include maintaining a filing system, and assisting with special projects. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists the Executive Director in the oversight of short term and long-range planning for demolition, physical improvements, new/existing modernization and development and other economic development projects.
  2. Responsible for overseeing implementation of the Agency’s Modernization Program. Performs administrative planning, managerial and supervisory work involving the administration and implementation of the CFP and RAD Conversion.
  3. Develops, plans and implements procedures for Agency modernization and new development activities, identifies the physical conditions of Agency properties, establishes improvement deadlines, analyzes problems, develops alternative solutions and makes recommendations to the Executive Director.
  4. Oversees the maintenance of accurate project files, the application of the Davis-Bacon Wage Rate regulations and other relevant wage requirements, and the preparation of project-related budgets, while ensuring compliance with federal, state, and local residential building requirements.
  5. Confers with the architect to ensure conformity to Agency criteria and Uniform Physical Condition Standards (UPCS) requirements.
  6. Oversees Energy Audits, RAD Tool, and proformas.
  7. Oversees financial reporting for each funding source, ensuring timely generation and distribution of annual reports.
  8. Identifies scope of work and prepares detailed cost estimates, cost evaluations, project options, and maintains cost database. Monitors contract-funding analysis and expenditures with reference to the adopted Agency budget and prepares quality assurance plan.
  9. Oversees the development of Request for Proposal and Qualifications (RFP/Q) stipulating Scope of Work, Requirements, and Evaluation Criteria for architects and/or engineering firms (re: construction, mechanical, electrical, security, and life safety systems, etc.) and serves on interview committees for consultant evaluations, ranking, and selection.
  10. Conducts pre-bid, bid openings, and pre-construction meetings. Oversees the preparation of specification for invitations to bid on materials, contract services needed for the rehabilitation of low-income housing units.
  11. Ensures that all bid/quote documents include current information and requirements for Minority Business Enterprise (MBE) and Section 3 as needed.
  12. Works with architects, engineers, and consultants during the preparation of assessment reports, schematic designs, design development, and construction bidding documents to ensure achievement of Agency project objectives and document accuracy and completeness. Reviews reports, studies, and bid documents to ensure conformity to Agency criteria and HUD requirements as appropriate.
  13. Supervises architects/engineers/consultants and capital improvement staff for compliance with contract requirements. Responsible for monitoring work performed, quality assurance, quality control, project tacking, and notification of contractors in writing of construction deficiencies. Negotiates claims and disputes.
  14. Reviews and approves pay requests, invoices, contractors work performance and change orders.
  15. Responsible for the preparation, presentation, implementation, and follow up of the improvement and upgrade activities necessary for keeping Agency properties/inventory physical integrity viable at all times.
  16. Tracks and controls construction schedules and associated costs to achieve completion of the projects within time and monies allocated.
  17. Conducts site visits to all communities to ascertain conditions of physical structures and to detect deficiencies and troubleshoot solutions.
  18. Coordinates and communicates Agency goals regarding MBE and Section 3 programs. Develops and maintains MBE and Section 3 database.
  19. May work with IT Department to post appropriate updates and maintenance of Agency’s annual construction and procurement plan.
  20. Responsible for update of departmental operating procedures in construction management and contract administration.
  21. Qualifies and establishes a network of reliable general and sub-contractors. May conduct procurement fairs, introducing and facilitating communications among general contractors and other business concerns, and presenting Agency annual construction and procurement needs, Agency goals, objectives, and procedures.
  22. Oversees the recruitment, selection, employment, training, direction, supervision, utilization, evaluation, discipline, and termination of subordinate staff.
  23. Routinely and comprehensively informs the Executive Director of operations, business, and finance issues and problems facing the project. Prepares full, accurate, timely, and comprehensive reports on subjects requested by the Executive Director as required.
  24. Prepares purchase orders and contracts for the purchase of project materials, supplies, equipment and services. Assures the delivery of such goods and services, approves invoices and monitors and contracts compliance.
  25. Prepares CFP, RAD and new development requests for proposals, soliciting proposals from architectural and engineering firms wishing to contract for the rehabilitation of low-income housing units.
  26. Schedules and coordinates periodic conferences and meetings with tenant organizations or tenant group, for input on needs and priorities for modernization purpose.
  27. Maintains and checks labor and material costs weekly to ensure that expenses will not exceed the modernization budget item and to determine completion timing.
  28. Maintains CFP, RAD and development fund accounts and monitors expenditures of fund to ensure compliance with HUD and department of Labor guidelines.
  29. Conducts studies and analyzes operational procedures; prepares detailed and comprehensive reports of findings and recommendations; assists in developing programs and policies; maintains records and files of reports and studies.
  30. Prepares applications to HUD for new development programs to include Agency and HUD requirements during the development phase of both new construction and modernization projects.
  31. Attends staff meetings with Executive Director, HUD, city, governments, and other employees to provide and obtain information about programs.
  32. Ensures ongoing compliance with the licensing, Agency agreements, permit conditions, contracts with third parties, local, state, and federal laws and/or codes governing the project.
  33. Reviews Federal Registers, Codes of Federal Regulations, HUD regulations for reports on progress of construction, change orders and payments to ensure compliance and to comment on proposed regulations.
  34. Modernizes Agency’s housing stock in keeping with goals set forth in the CFP Program 5-Year Action Plan, undated annually. Make assessment of physical needs annually for all housing develops and non-dwelling facilities for the following five-year period covering all legally-mandated or statutory requirements as well as all physical improvements needs.
  35. Attends Board meeting and represents the Agency at other meeting conferences or seminars with HUD, city and governmental entities
  36. Designs, implements, monitors and coordinates Agency efforts in regards to the Accident Prevention and Safety Plan.
  37. Prepares reports CFP, RAD and new development contractors and subcontractors, advances and expenditures of fund, and status of implementation of management improvements, and submits these to the Executive Director.
  38. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  39. Establish and implement an Economic Development program to include but not limited to homebuyer program.
  40. Oversight of digital library operations, budget, and programming.
Education and Experience

A Bachelor’s degree in Engineering, Architecture, Building Construction Management, Public Administration, Business Administration or closely related field from an accredited college or university. Architectural or Engineering license is desirable. Five (5) years of progressively responsible construction management experience (multi-story education and experience preferred) with proven ability to manage major development/capital improvement projects. A combination of experience and formal education may fulfill this requirement.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

  • Housing Quality Standards (HQS)
Knowledge and Skills
  1. Thorough knowledge of construction principles, methods procedures, and materials.
  2. Thorough knowledge of specification writing, bidding procedures, cost of labor and materials for construction.
  3. Thorough knowledge of applicable Housing Agency operating policies, procedures, HUD regulations, and federal, state, and local housing construction, modernization, and rehabilitation ordinances.
  4. Ability to prepare and analyze appropriate cost estimates for construction budgets.
  5. Thorough knowledge of purchasing regulations as they relate to HUD, state law, and the Agency’s procurement policies.
  6. Working knowledge of EEO, ADA, and Section 3 requirements.
  7. Ability to detect defects and faults in construction and to assess compliance with established standards.
  8. Ability to read and interpret blueprints/shop drawings.
  9. Ability to interpret regulations and standards, grants, and contracts; for compliance with relevant requirements and Agency standards.
  10. Thorough knowledge of the relationship of the Agency to other federal, state, and local jurisdictions and their abilities to provide fund or other support to the Agency.
  11. Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
  12. Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  13. Ability to present information in a clear, organized, and convincing manner.
  14. Ability to accurately and completely document in writing appropriate events and activities.
  15. Ability to read and comprehend complex material.
  16. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  17. Ability to operate appropriate Agency computer equipment and software packages.
Supervision Controls

The Director of Community & Economic Development receives instructions from the Executive Director. The employee initiates and follows through on routine activities without supervisory direction. Assignment, deadlines, priorities, and objectives are established by the Executive Director. Problems or situations not covered by instructions are either dealt with independently or in consultation with the supervisor. The employee’s work is spot-checked for compliance with procedures and attainment of objectives.

The employee supervises and provides guidance to subordinates in the Director of Community & Economic Development, setting priorities and deadlines. Such guidance may be specific or nonspecific depending on the circumstances and work to be done. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives.

Guidelines

Guidelines followed by the Director of Community & Economic Development include established policies and procedures, handbooks, traditional practices, published laws, regulations, and ordinances, and guidelines per HUD and the Department of Community Affairs.

Complexity

The Director of Community & Economic Development performs a wide variety of tasks in the overall performance of essential job functions. The employee must successfully work with architects, engineers, and contractors to meet deadlines during design and implementation stages, while staying within budget and ensuring design and technical specifications are met, quality product results, and compliance with applicable codes/regulations, the employee must coordinate costs, timing, funding availability, contracting requirements, and working relationships throughout the overall project/process. Professional judgment and thorough knowledge of all aspects of construction, modernization, and rehabilitation issues is required to successfully achieve Agency objectives.

Scope and Effect

The employee’s work primarily impacts (1) implementation of applicable plans and new development goals and those who assist in these areas such as architects and contractors, and (2) the Agency’s tenants and non-tenants. Successful accomplishment of duties will result in timely completion of projects and provide better and more housing for low-income families in the community.

Personal Contacts

The Director of Community & Economic Development has contact with a broad range of individuals including: coworkers, business firms, attorneys, architects, engineers, consultants, contractors, tenants, public officials, and the general public. Personal contacts serve multiple purposes including: giving or gaining information, planning, coordinating, and advising motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and making decisions.

In some instances, contacts may express differences of opinion and the employee is called upon to gain cooperation through discussion and persuasion.

Physical Requirements
  1. Work is performed both in-office and on-site and involves physical exertion common to the construction, rehabilitation, and maintenance industries, such as periods of standing and walking on rough terrain.
  2. Work sometimes involves moderate risks and discomfort common to architects, engineers, and contractors; and may require occasional use of personal protective equipment.
  3. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
  4. Must be able to bend, stoop, push, and pull in the performance of office-related duties.
  5. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  6. Must have vision and hearing corrected to be able to perform essential job functions.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals, fumes, dusts, gases, and skin irritants. The employee may be required to use hard hats, goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

IT Assistant / Graphic Designer
Title: IT Assistant / Graphic Designer
Reports To: Director of IT
Department/Division: Information Technology
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: August 18, 2018
Position Summary

Under direction of the Director of IT, performs technical support and maintenance of information systems hardware and software including physical installation, assembly, and configuration of personal computers, telecommunication devices and equipment. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. To plan, analyze, design, and create official agency marketing materials that educate and inform both internal and external audiences about LHA’s mission, people, programs, and services.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Provides basic technical support for telephone, office hardware/software, and desktop systems to agency users.
  2. Performs operational tasks (i.e. data transfers, backups, preventative maintenance) and assists with special projects as needed.
  3. Works with department supervisors or others to ensure support needs are being met effectively and in a timely manner.
  4. Gathers pertinent information from all the remote locations from appropriate staff to produce the Public Housing Performance Report and to assist with generating the Executive Director’s Report. Information includes (in part): Daily Rounds, 50058 errors, rent collection, work orders and re-exams.
  5. Prepares reports and power point presentations for departments, staffers, the Executive, Director and / or Board of Commissioners.
  6. Maintains records of resolved and pending support issues and provides them in an organized and timely manner to provide to the Director of IT as required.
  7. Attends staff meetings to report on and resolve recurrent support issues.
  8. Maintains and/or enhances professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.
  9. Provides creative support for web graphic needs.
  10. Formats text and graphics, creates graphs and charts from data; coordinates proofing and corrections.
  11. Prepares electronic files according to commercial printer’s requirements and checks printer proofs.
  12. Compiles and organizes information from multiple formats including (but not limited to) hard copy, Word, Excel, and Adobe Acrobat.
  13. Provides preliminary proofing of text and reviews final product to ensure it is complete and accurate.
  14. Coordinates with departments, staffers, and/or other designated persons to design and produce a variety of official agency publications and marketing collateral which may include brochures, catalogs, print ads, posters, fliers, booklets, mailers, PowerPoint slides, reports, letterheads, letter layouts, cover letters, business cards, mailers, promotional merchandise, and other publications / projects as needed.
  15. Originates design concept and layout for materials including photo selection, digital manipulation, and font usage adhering to agency brand standards; generate updates and changes as needed.
  16. Collaborates with staff and consults with copywriters on text that accompanies the design to ensure the needs of the agency, the message the design should portray, and its appeal to end users is effective.
Education and Experience

Completion of a two (2) year Commercial Design / Graphics Design regimen either at a High School or College, two (2) years’ experience in course work in graphic / commercial design and troubleshooting business computers and software, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Must have advanced PC hardware and software troubleshooting skills.
  2. Must have advanced skills and knowledge in approaches and systems and be able to use independent judgment and possess decision-making ability.
  3. Must be able to function as a lead worker and be able to perform the same work as those directed; must be able to oversee work quality, provide training and instructions and schedule work.
  4. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.
  5. Ability to evaluate customer satisfaction, develop cooperative associations and utilize resources for continuous improvement.
  6. Ability to write reports, prepare business letters, expositions, and summaries with properly formatted punctuation, spelling and grammar, using all parts of speech.
  7. Ability to analyze data and information and prepare complex reports, graphs, charts, presentations, videos, and/or spreadsheets and to summarize findings.
  8. Ability to communicate in English and Spanish is desired.
  9. Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  10. Knowledge of graphic design theory, typography, color theory.
  11. Technical expertise with graphic design and print production software (preferably Adobe CS4+, Photoshop and Illustrator).
  12. Publication layout and design.
  13. Working knowledge of commercial printing requirements and practices.
  14. Creativity and innovation in generating designs.
  15. Must be able to effectively manage tight deadlines and multiple tasks in a fast-paced work environment.
  16. Effectively use organizational and planning skills with an attention to detail, follow through, and adherence to brand standards.
  17. Effectively use self-discipline and initiative to work both independently and in teams, budgeting time and meeting deadlines and production schedules.
  18. Effectively use initiative to stay updated on the latest trends and practices in marketing and graphic design.
Supervision Controls

The employee receives instructions from the Director of IT or his superiors. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Director of IT or his superiors, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Special projects are managed with varying levels of oversight. The employee has no supervisory duties.

Guidelines

Guidelines include established policies and procedures, traditional practices, reference material such as desk manuals, dictionaries, handbooks, federal regulations and the Internet. If guidelines do not cover a situation, the employee consults the Director of IT. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The IT Assistant performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done based on critical need and impact to Agency operations and determine how to accomplish it, while exercising considerable judgment regarding the impact and avoidance of downtime as a result of decisions.

Some difficulty may be experienced in performing multiple user/department projects that are time-sensitive, while maintaining a high degree of accuracy and judgment.

Scope and Effect

The employee’s work affects the Agency as a whole. By creating marketing materials that will represent the Agency, the employee will have a hand in establishing the public image of the Agency. Also, by providing support to Agency staffers, the employee will help to ensure that staffers are able to effectively and efficiently achieve their goals and missions.

Personal Contacts

The employee has contact with a broad range of individuals including: co-workers, outside professionals, contractors, vendors, and other business firms that provide services. Personal contacts serve multiple purposes including: giving or exchanging information, providing services, to make decisions, resolve problems, motivate and negotiate.

Physical Requirements
  1. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  2. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment.
  3. Must be able to lift up to forty (40) pounds without assistance.
  4. Must be able to bend, stoop, push, and pull in the performance of duties.
  5. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  6. Must have vision and hearing corrected to be able to perform essential job functions.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must be able to maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must be available for occasional overnight travel for training.
  4. Must pass a criminal background check.
  5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Licensed Professional Counselor (LPC)
Title: Licensed Professional Counselor (LPC)
Reports To: Executive Director or Management Designee
Department/Division: Executive
FLSA Status: Exempt
Employment Status: Full-Time
Date: November 20, 2018
Position Summary

Responsible for providing specialized mental/emotional/substance disorder health case management and professional counseling services to residents or prospective residents who are requiring assistance with various disabilities and those who were formally without shelter. To ensure clients within the Agency receives appropriate and timely mental/emotional health services. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Interviews individuals and/or their families to assess and review their mental/emotional needs and situation. Determines appropriate interventions, action steps in dealing with residents with mental/emotional crisis and other various disabilities.
  2. Provide ongoing mental/emotional health case management and counseling to residents experiencing mental health crisis within the confines of the Agency.
  3. Provides clinical services utilization a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care to Agency residents.
  4. Perform appropriate and acceptable judgment, clinical theories, knowledge, ethics and professional use of self to restore or enhance the social, psychosocial, or biopsychosocial functioning of the resident.
  5. Visits and discusses residents’ needs in relation to their home environment, identifying priorities and goals to assist them and/or their family in planning realistically for current and future needs, working closely with existing community based mental/emotional health services, providers and others in formulating, establishing, and implementing care plans and services. Monitors and evaluates the efficacy of services and recommends changes to enhance the well-being and quality.
  6. Serves as the primary point of advocacy for residents to service providers and/or assisting residents for supportive services and/or translation to ensure the residence/individual regain sufficient levels of functioning.
  7. Transport clients with agency-provided vehicles from their residences to appointments or other program activities, or other authorized events.
  8. Explores, locates, and maintains effective, consistent, and reliable relationships with community health and social services agencies to ensure targeted services are maintained to the measurable benefit of participants and that the distance between assessment and support is as short as possible.
  9. Work with Admissions staff and Property Management to act cohesively in the decisions regarding emergency/crisis intervention through contact to ensure the residents receives appropriate and timely mental/emotional health services.
  10. Forms and maintains resident councils to facilitate the flow of information related to life situations and to improve the quality of life for Agency residents.
  11. Keeps accurate professional case records and complies with administrative requirements as required by Agency policies, practices, and procedures.
  12. Keeps current with appropriate social work developments and to further enhance of job-related knowledge.
  13. Identifies, defines, and acquires/develops funding sources in both the private and public sectors to support existing and planned program activities. Searches and prepares proposals and applications for funding/grants for related resident services programs.
  14. Maintains, develops, and nurtures partnerships / relationships with current social service providers, local community businesses / organizations, and local, state, and federal program contacts in an effort to build and support Agency program initiatives and participants.
  15. Analyzes funding sources to determine what will best meet Agency needs.
  16. Generates revenues for Agency programs services through timely submission of well-researched, well-written, and well-documented proposals.
  17. Attends community functions/events to recognize milestones in the lives of participants and encourage and support their attainment of goals.
  18. Develops procedures/systems necessary to monitor and track the progress of the program, the number of residents that have been contacted, the number of residents that have responded, and the number and status of these residents that are actively already qualified or being assisted or prepared to qualify for participation in applicable Agency programs.
  19. Ensures privacy and maintains the security of confidential materials.
  20. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  21. Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.
Education and Experience

A Master’s degree preferred, Bachelor’s degree required, from an accredited college or university in Social Work, Human Services, Psychology, or other closely related field and seven (7) years of specialized experience in responsible program management, behavioral health setting, social services, community services, and/or housing-related work or closely related responsibilities. Minimum three (3) years of professional counseling experience with hard-to-reach populations, such as with individuals experiencing homelessness, domestic violence, or substance abuse/mental health disorders.

Must be licensure as a Licensed Professional Counselor (LPC) in the State of Texas, or able to demonstrate being an LPC-Intern and able to obtain licensure with the immediate 1-year period.

Knowledge and Skills
  1. Thorough knowledge of pertinent HUD regulations governing self-sufficiency in public housing, social and behavioral theory, psychological development and group dynamics thorough knowledge of Agency policies and procedures relevant to full resident participation.
  2. Excellent written and verbal communications skills and an analytical approach.
  3. Ability to read and understand federal regulations as they apply to department programs.
  4. Skilled in emergency / crisis intervention.
  5. Demonstrated training and experience in individual and group counseling techniques.
  6. Must be proficient in bilingual English / Spanish (verbal, read and write).
  7. Ability to relate or converse with diverse backgrounds and abilities.
  8. Considerable knowledge of social work and resources available through community service agencies.
  9. Skilled in communicating on the level of the listener, recognizing when mental/emotional issues or miss-communication arise and determine how to remedy the misunderstanding as needed to provide and exchange information to persons with varying levels of education, cultural backgrounds, and ages.
  10. Ability to handle an array of emergency social and mental / emotional health, (i.e. intervention, drug abuse, and hoarding / clutter issues etc.) that may jeopardize their health and safety.
  11. Thorough knowledge of accepted consultation and interviewing techniques.
  12. Thorough knowledge of community agencies, facilities, and services which can be utilized to aid residents.
  13. Requires strong interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds.
  14. Ability to act with tact, good judgment, and discretion; and to maintain the confidentiality of matters as appropriate.
  15. Skill in addressing the public and other bodies and presenting information in a clear, organized, and convincing manner.
  16. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
  17. Ability to establish and maintain effective and courteous working relationships with other employees, residents, funding sources, community agencies, and other entities that provide services and secure the cooperation of others.
  18. Skilled in operating appropriate computer equipment, applicable software packages, and general office machines.
  19. Ability to prepare clear and concise narrative and statistical reports.
  20. Ability to deal effectively with sensitive and confidential information.
Supervision Controls

The employee receives instructions from the Executive Director or Management Designee. The employee routinely works without the direction of the supervisor and is free to develop methods, deadlines, and/or objectives within established parameters. The employee may be assigned to work at multiple locations, as directed, given the nature of the responsibilities. When instructions are received, they are usually specific and detailed because they apply to unusual and rarely occurring situations. Normally the employee makes independent decisions pertaining to situations not covered by specific guidelines, but the Director of Housing Management is consulted in serious or unusual circumstances. The work of the employee is reviewed on a regular basis for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures.

The employee has no supervisory responsibility.

Guidelines

The employee follows regulations and guidelines issued by the states Licensing Board and HUD, established Agency policies and procedures, and traditional practices. Frequently the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the supervisor.

Complexity

The employee performs a wide variety of non-routine tasks. The employee identifies work that needs to be done in light of the evolving dynamic of the community and the mentally/emotionally challenged resident’s needs, prioritizes, coordinates efforts, and performs the tasks. Frequently, the employee must make independent decisions based on experience regarding specific situations and may develop new solutions in consultation with the supervisor regarding unusual or sensitive situations. Complex situations occur when working with families at their most vulnerable, dealing with poverty, homelessness, and joblessness and dealing with hard-to-serve residents when there may be mental/emotional challenges.

Scope and Effect

The employee’s work affects the Agency and its clients through providing services that help improve their quality of life and contributes to optimum leasing of suitable Agency units by engendering a greater sense of self-reliance and improved self-esteem for participants, the ability to attract new residents as a result of additional services, and achievement of the Agency’s mission and goals.

Personal Contacts

The employee’s contacts are primarily with coworkers, residents, community professionals, mental/emotional health organizations and social service agencies. The purpose of such contacts is to give or exchange information, resolve problems, motivate, influence, interrogate, justify, defend, negotiate, make decisions, provide quality services and assistance to residents and funding for Agency programs.

At times, the persons contacted may be skeptical, uncooperative, unreceptive, hostile, or willing to express different viewpoints and objectives.

Physical Requirements
  1. Work is performed both indoors and outdoors and involves visits to residents’ homes.
  2. Must be able to establish and maintain effective working relationships with employees, residents, and community agencies and other entities that provide services.
  3. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must be able to maintain punctuality and attendance as scheduled.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work is primarily in office but may involve visits to resident’s homes or the offices of other agencies. The employee may be exposed to weather extremes and the usual hazards associated with other business facilities and residential homes.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass employment drug screening & criminal background check.

The Housing Authority of the City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Maintenance Aide
Title: Maintenance Aide
Reports To: Maintenance Mechanic
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: May 30, 2018
Position Summary

The Maintenance Aide performs a variety of general, basic maintenance and repair functions (below the level of a skilled Maintenance Mechanic) under close supervision in one or more of the crafts or trades. May work independently or be assigned to a crew of workers. May give assistance to skilled Maintenance Mechanics or be assigned to specific functions such as general maintenance and repair, and grounds duties. Employee performs carpentry, electrical, plumbing, welding, and general repairs in response to service requests and results of inspections of units in accordance with Uniform Physical Conditions Standards (UPCS) or other HUD required standards. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists in or makes minor repairs to plumbing systems by performing general work including rough piping for domestic water and sanitary sewer, repair/replacement/installation of plumbing fixtures such as sinks and bathtubs, installation of valves for shower, kitchen, and bath, replacing washers, mending burst pipes, repairing leaks, opening clogged drains, and performing other appropriate repairs/installations to meet or exceed housing quality standards.
  2. Assists in making carpentry repairs/replacements to damaged walls, roofs, woodwork, floors, gutters and downspouts, doors, door knobs, fences, gates, windows, doorbell, peepholes, door and window screens
  3. Assists in repairs and adjustments to various appliances and equipment (e.g., dishwashers, stoves, water heaters, refrigerators, electric motors, smoke detectors, etc.) and assists in replacement of appliances and equipment when necessary.
  4. Assists in installation and repair of electrical lighting systems, fuses, and other minor electrical repairs.
  5. Performs cleaning and assists with minor repairs on HVAC systems in accordance with manufacturer’s specifications.
  6. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
  7. Paints all prepared surfaces with a brush, roller, or spray equipment. Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers, and plates.
  8. Performs “make-ready” duties on vacant units and may clean office building, bathrooms, hallways, community rooms, laundry facilities, and community room kitchens, in accordance with Agency standards by performing the following duties:

     

    1. Sweeps, scrubs, waxes, and polishes floors using brooms, wet mops, scrapers, and/or heavy powered scrubbers and buffers
    2. Cleans rugs and carpeted floors using light-weight and or heavy powered vacuum cleaner, hand sweeper, or shampooer as appropriate.
    3. Washes and cleans windows, walls, ceiling, and fixtures, using ladders as needed
    4. Cleans, disinfects, and deodorizes lavatories, urinals. and toilet bowls. Cleans mirrors, sinks, faucet knobs, and scrubs and cleans enameled and ceramic walls and toilet partitions in restrooms
    5. Disconnects and cleans appliances.
    6. May spray/treat for insect and rodent control.
  9. Performs preventive maintenance as assigned such as checking smoke detectors, checking emergency lights, replacing light bulbs, cutting off water to sill cocks, cleaning dryer vents, changing furnace/air-conditioner filters, cleaning guttering, and adjusting exterior light timers.
  10. Reports all unusual circumstances such as vandalism, missing light bulbs or fixtures, missing smoke detectors, fire extinguishers to the supervisor.
  11. May assist in graffiti removal and/or repainting. May assist with painting of fire lanes, parking dividers, etc.
  12. Reports supply needs to the supervisor
  13. May assist in transporting, loading, and unloading of cabinets, counters, appliances, furniture, supplies, materials, etc., as assigned.
  14. May assist in mowing, landscaping, cutting trees and bushes and hauling off brush and debris
  15. May assist management/leasing staff with curb appeal functions which may include detailing model units, putting out balloons, banners, a-boards, etc.
  16. Cleans and maintains Agency-owned materials, lools, and equipment in a neat and orderly manner at all times. Maintains a neat and organized workshop area free of clutter and debris. Upon completion of maintenance task, all tools and excess supplies must be cleaned up and stored appropriately.
  17. Subject to on call rotation and after hours maintenance emergencies in accordance with Agency policies and procedures.
  18. Follows all established safety procedures and standards.
  19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School graduate or GEO desirable. Two (2) years’ experience in building maintenance or vocational training which involved training and/or experience in areas of carpentry, plumbing, and electrical repairs, or an equivalent combination of education and experience, preferably in multi-housing.

Knowledge and Skills
  1. Good knowledge of techniques, methods, materials, and equipment used in custodial activities and grounds keeping.
  2. Ability to understand and follow simple instructions.
  3. Skilled in use of various custodial and building maintenance tools and equipment as appropriate
  4. Ability to perform moderately strenuous physical activity.
  5. Ability to establish and maintain effective working relationships with other employees and tenants.
  6. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
  7. Ability to read and/or understand directions contained in repair manuals and instructions/warning on cleaning agents.
  8. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Maintenance Mechanic. Generally, methods of accomplishing duties are limited and within established procedures and parameters established by the supervisor. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is monitored during each phase of the assignment and reviewed for progress, compliance with procedures, and for quality and completeness. The employee has no supervisory responsibilities.

Guidelines

The employee follows established maintenance procedures and practices and service manuals in performing assigned tasks. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine and repetitive in nature. Some tasks require the exercise of personal judgment in making decisions on accomplishing assigned work. The employee must consider safety and liability issues, weather, and timeframes for accomplishing work.

Scope and Effect

The employee’s work primarily affects the Agency’s grounds and non-dwelling facilities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are primarily with tenants, other employees, vendors, city employees, and contractors. Contact with tenants is particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely, and to document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers.
  2. Must be able to lift up to fifty (50) pounds without assistance.
  3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended period of time
  4. Must be able to operate hand tools, power tools, and equipment (e.g. , drills, wrenches, hammers, pliers, electrical [Ohm] meters, saws, threaders, plumbing snakes, etc.)
  5. Work requires spatial perception, and finger and manual dexterity.
  6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
  9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
  10. Must have normal color perception to differentiate colors of electrical wiring, etc.
  11. Must maintain a professional appearance and portray a positive image for the Agency.
  12. Must maintain punctuality and attendance as scheduled.
  13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g. , solvents, etc. ), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work after office hours on the on-call work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Property Manager
Title: Property Manager
Reports To: Director of Housing Management
Department/Division: Housing Management
FLSA Status: Exempt
Employment Status: Full-Time
Date: May 30, 2018
Position Summary

Responsible for overall management, operations, and admissions for one or more properties in the Agency’s conventional Housing Management programs and providing regular reports on fiscal and occupancy status. The Property Manager is responsible for monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Asset System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent on both projects, scheduling grievance hearings, or initiating the eviction process as appropriate.
  2. Runs reports on a daily basis for outstanding balances, deposits, adjustments and records the adjustments with proper documentation. Assures that everything balances before running the end of day report.
  3. Ensures compliance with applicable HUD guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of programs.
  4. Maintains an accurate cash drawer and balances daily.
  5. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
  6. Assists applicants in completion of forms and identification of required documents.
  7. Conducts daily rounds and home visits and inquire if tenants need assistance.
  8. Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer.
  9. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.
  10. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner.
  11. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit that may be required to meet specialized individual needs.
  12. Oversees the orientation and briefing process for new tenants.
  13. Completes the reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, calculation and/or adjustments to be made, establishing of priority for housing, determination of unit size, and maintenance of the waiting list to ensure compliance with HUD regulations and the Agency’s Administrative Plan
  14. Prepares, coordinates and oversees the proper disposition of, all paperwork relating to renting or vacating housing units in accordance with established procedures.
  15. Responsible for entering, submitting and maintaining tenant information through electronic PIC system.
  16. Prepares and submits 50058 report in a timely manner.
  17. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to tenant service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
  18. Performs annual and new move-in/move-out, housekeeping, and emergency inspections, and re-inspections. Ensures Uniform Physical Condition Standards (UPCS) Protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections as assigned. Oversees preparation of move-in/move-out adjustments and requests. Ensures receipt of all relevant paperwork.
  19. Informs tenants of REAC inspections and accompanies REAC inspector on inspections.
  20. Performs walk-by inspections, at least monthly, of buildings and grounds to ensure maintenance of curb appeal and tenant compliance with applicable lease provisions. Issues citations when necessary and provides oversight of effective resolution of unsatisfactory conditions with tenants.
  21. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among tenants, if possible, to mitigate detrimental effects and/or avoid continued grievances.
  22. Monitors lease violations and delinquent rent roll; oversees issuance of delinquent notices and late payment charges and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears as necessary. Monitors abandoned units.
  23. Interacts with Attorney to initiate court proceedings against tenants for non-payment of rent within time frame allowed by law to expedite cases; issues eviction notices when necessary.
  24. Assists in achieving maximum rent receivable collections for all properties. Maintains Fraud list and charge offs and in conjunction with the Director of Housing Management, initiates court proceeding against tenants for nonpayment of rent.
  25. Monitors, reviews and analyzes housing management data and prepares monthly, quarterly, and annual and/or other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner.
  26. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting Housing Management activities.
  27. Oversees all maintenance and Capital Improvement activities, identifies the physical conditions of Agency properties, and makes certain they are maintained in marketable condition. Oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future plans and developments.
  28. Oversees all Resource Center activities, ensuring the delivery of effective on-site services offered to the residents at the assigned property.
  29. Process open service work orders and emergency service work order and maintain status until service is completed and closed out.
  30. Maintains continual and ongoing communication with tenants, resolves concerns to foster a feeling of pride in their units and the community, and a sense of belonging to the Agency family.
  31. Prepares outreach programs and send information to the community and other social service agencies and advertises in the newspaper.
  32. Seeks out financial support for needy families, gives referrals to disabled and elderly tenants in need of assistance with housekeeping and works with Child Protective Services, Adult Protective Services, and Area on Aging.
  33. Confers with Security Officers and interacts with Police Department as required; Reviews Offense Reports which include all calls in and around the Agency, identifies lease violations, documents, sends letters to tenants and maintains all incidents violations in tenant files.
  34. May be responsible for purchase of office and supplies for units in accordance with the Agency’s procurement policy
  35. Schedules pest control annually.
  36. Coordinates the improvement of communication and cooperation between tenants and management by staying knowledgeable of, and ensuring tenants are informed of, new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with tenants to outline changes and/or new directions in policies and programs.
  37. Counsels tenants who are not complying with policies and procedures, having economic, health, or social problems, and have delinquent rent problems. Ensures tenants are appropriately notified of lease violations, eviction proceedings. Ensures referral of tenants to appropriate social services personnel when indicated. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  38. Responsible for deterring and preventing tenant fraud and abuse through participation in the Agency’s program to prevent fraud and abuse, through rent review, verification of income, counseling, prosecution, etc.
  39. Attends training as necessary to learn new skills and to review rules, regulations and policies.
  40. Reviews and remains current on all relevant rules and regulations concerning appropriate Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  41. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates.
  42. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

Associate degree in Business, Public Administration, or Social Sciences from an accredited college or university and at least three (3) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy.
  2. Thorough knowledge of HUD rules and regulations that apply to Housing Management.
  3. Working knowledge of laws and standards that apply to Housing Management property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
  4. Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
  5. Working knowledge of the operation of the Agency’s computer system and applicable software.
  6. Working knowledge of the agencies that provide assistance and services to tenants, including knowledge of eligibility requirements.
  7. Knowledge of mathematics and general accounting procedures sufficient to perform calculation required for summarizing rent collections, making deposits, rent adjustments, and assisting the Director of Housing Management in preparation of the annual operating budget and long-term budgets.
  8. Ability to maintain required records such as tenant files, vacancy reports, etc.
  9. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property.
  10. Ability to read and interpret policies and guidelines in order to make sound decisions.
  11. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed.
  14. Ability to communicate in English and Spanish.
  15. Skilled in analyzing situations in order to identify problems and offer possible solutions.
  16. Eligibility for coverage under PHA fleet auto insurance.
Supervision Controls

The Property Manager receives instructions primarily from the Director of Housing Management. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee’s work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives.

The Property Manager gives instructions to subordinates that are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, achievement of goals and objectives, evaluates employee job performance, and recommends hiring, training, firing, and disciplinary actions.

Guidelines

Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the Director of Housing Management.

Complexity

The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and property management issues using personal judgement based on prior experience.

Difficulty may be experienced in making final application determinations and in applying appropriate HUD and PHA criteria in situations such as counting or exempting individuals’ income.

Scope and Effect

Property Managers are key employees in the management and operation of affordable Housing Management and their work affects tenants, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with local officials (police, city council members, City Code Enforcement), outside service agencies, contractors, advertising contacts, social workers, other employees, and tenants assisted by the Agency. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning Housing Management.

Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion during on-site visits with tenants or staff members and inspections of units and/or facilities.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.
  5. 5. Must achieve a Public Housing Management Certification within one (1) year from date of hire.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Planning and Systems Administrator
Title: Planning and Systems Administrator
Reports To: Executive Director
Department/Division: Administration
FLSA Status: Exempt
Employment Status: Full-Time
Date: December 3, 2018
Position Summary

Responsible for coordinating and implementing strategic management and oversight systems for the organization, including organizational planning, departmental performance and accountability measures, and systems, leadership and staff development/training, grant or third-party development efforts, redevelopment and modernization, as well as community relations and public affairs activities for the Agency. Integrates organizational accountability and community programs and initiatives into a cohesive effort that generates consistent and effective system in support of the Agency’s strategic goals and objectives. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. In conjunction with the Executive Director, plans, develops, coordinates and executes the Agency’s public policy, communications, community relations, and special projects activities.
  2. Initiates the establishment of an integrated community relations plan. Coordinates with the Executive Director to ensure that communications and public relations efforts are cohesive, consistent, and effective in supporting the Agency’s overall mission and strategic goals.
  3. Develops and manages budgets that support organizational and programmatic planning, and community relations activities and assigned special projects.
  4. Serves as liaison to the community to improve and enhance external relations and serves as strategic advisor to the Executive Director with respect to communications, public relations, and marketing initiatives. Arranges and conducts programs to keep up contact between the Agency and the public through speaking engagements, representing the Agency at community projects, and attending relevant community functions.
  5. Facilitate the formation of partnerships with cities, community organizations, business groups, non-profits, civic/service organizations, and other local, state, and federal agencies. Directs the department’s community partnership activities as needed in furtherance of the Agency’s position in dealings with officials on all levels.
  6. Works closely with and contributes to strong team-oriented relations with department leaders to establish and support Agency priorities and goals and to develop potential ideas and communication projects in order to enhance the image of the Agency and its employees with residents and the general public. Supports department leaders in their efforts to translate and communicate accomplishments to the community and external audiences.
  7. Seeks opportunities to enhance the image and visibility of the Agency in the community, building and maintaining positive relationships with the public in support of Agency goals and policies.
  8. Consults with the Executive Director prior to contacting and releasing information to representatives of news media on conditions that might result in favorable or unfavorable public reaction, including releases and public statements involving news of local interest.
  9. May be responsible for developing grant funds and locating potential funding sources in both the private and public sectors to support existing and planned program activities.
  10. Leads the development and implementation of organizational management performance and review systems, departmental performance and accountability measures and systems, and leadership and staff development and training.
  11. Assists the Executive Director in the oversight of short-term and long-range planning for demolition, physical improvements, new/existing modernization, and development and other economic development projects.
  12. Oversees the maintenance of accurate project files, the application of the Davis-Bacon Wage Rate regulations and other relevant wage requirements, and the preparation of project-related budgets, while ensuring compliance with federal, state, and local residential building requirements.
  13. Assists the Executive Director in the oversight of the Capital Fund Program (CFP) and the Rental Assistance Demonstration (RAD) program. Monitors contract-funding analysis and expenditures with reference to the adopted Agency budget and prepares quality assurance plan.
  14. Assists in providing technical assistance to resident groups and obtaining resident input regarding revitalization and other development efforts.
  15. Assists in the coordination and production of documents and schedules related to “scope of work” for planned development and/or maintenance activities and to coordinate these “scopes of work” with procurement procedures and with the Executive Director.
  16. Inspect materials, work in progress and work completed to ensure compliance with contract documents.
  17. Works with and oversees architects, engineers, and consultants during the preparation of assessment reports, schematic designs and design development, and construction bidding documents to ensure achievement of Agency project objectives and document accuracy and completeness. Reviews reports, studies, and bid documents to ensure conformity to Agency criteria and HUD requirements as appropriate.
  18. Supervises architects/engineers/consultants and capital improvement staff for compliance with contract requirements. Responsible for monitoring work performed, quality assurance, quality control, project tracking, and notification of contractors in writing of construction deficiencies. Negotiates claims and disputes.
  19. Manages contracts with architectural/engineering (A&E) and related consultant firms; reviews bids and specifications for conformance to federal, state and local guideline; works with architects, engineers, and consultants to value engineer projects
  20. Assists the Executive Director with the oversight of tracking and controlling construction schedules and associated costs to achieve completion of the projects within time and monies allocated.
  21. Responsible for the preparation, presentation, implementation, of the improvement and upgrade activities necessary for keeping Agency properties/inventory physical integrity viable always.
  22. Routinely and comprehensively informs the Executive Director of operations, business, and finance issues and problems facing the project. Prepares full, accurate, timely, and comprehensive reports on subjects requested by the Executive Director as required.
  23. Ensures ongoing compliance with the licensing, Agency agreements, permit conditions, contracts with third parties, local, state, and federal laws and/or codes governing the project.
  24. Plans and monitors programs of acquisition, development, and rehabilitation; directs the strategy of repositioning of existing properties by overseeing the Strategic Asset Model (SAM).
  25. Oversees and monitors the departments operating budget to ensure the department is operating with budget restraints; manages budgets and pursuit cost allocations in regard to acquisition/construction recommendations. Acts as a lead in developing department’s annual scorecard.
  26. Ensures compliance with applicable HUD guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of the Rental Assistance Demonstration (RAD) program.
  27. Works under the direction of the Executive Director on the advancing of the RAD required steps, milestones, and priorities to comply with HUD RAD regulations. This includes but is not limited to Asset Management, Development, Planning & Reporting, and Legal.
  28. After successful award, manages the conversion process for specific RAD properties, including all submissions required under RAD. Serves as the development manager to ensure successful conversion through construction.
  29. Assumes responsibility for the completion of assigned RAD conversion rehabilitation and/or new construction projects on time, within budget, and at a high level of quality.
  30. Works collaboratively with private owners of RAD-eligible housing (mixed-income, Mod Rehab) to promote and assess potential projects. Pursue applications as determined and manage such projects through the conversion /refinance / construction process.
  31. Confers with technical staff, regulatory and other public agencies, consultants, private contractors, and resident organizations regarding planning, design, construction, financial and related procedural issues, and resolves such issues.
  32. Attends and participates in appropriate trainings and meetings to ensure continued awareness and familiarity with new developments and insights, standards, practices, and procedures, relevant to the employee’s position
  33. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  34. Undertakes and performs other work-related duties and special projects as assigned by the Executive Director, including research, evaluation, analysis reporting, recommendation, problem resolution, internal and external communications, etc.
Education and Experience

A Bachelor’s degree in Public or Business Administration, City or Real Estate Planning, Business Management, Engineering, Architecture, or closely related field from an accredited college or university and five (5) years of progressively responsible related management experience with proven ability to manage major development/capital improvement projects and staff. A combination of experience and formal education may fulfill this requirement.

Knowledge and Skills
  1. Must have knowledge of the state General Statutes, Housing Finance requirements, Real Estate financing, industry-wide underwriting principles, Public Housing, Section 8, RAD, Fair Housing, and Procurement.
  2. Must be able to interpret HUD guidelines and Code of Federal regulations.
  3. Must be capable of making and managing time wisely.
  4. Thorough knowledge of applicable Housing Agency operating policies, procedures, HUD regulations, and federal, state, and local housing construction, modernization, and rehabilitation ordinances.
  5. Ability to manage a project, review legal/evidentiary documents and determine project feasibilities.
  6. Be able to monitor new construction and rehabilitation activities, coordinate lease-up activities, and industry-wide underwriting principles.
  7. Ability to perform financial analysis, develop and monitor proformas/budgets, analyze assets and structure financial transactions.
  8. High level of oral and written communication, leadership and supervisory skills.
  9. Computer skills (Excel, Word, PowerPoint).
  10. Ability to read and understand advanced literature, books reviews, technical journals, financial reports, and legal documents.
  11. Ability to understand and apply fundamental concepts of theories, work with advanced mathematical operations methods, and functions of real and complex variables.
  12. Must be skillfull in problem-solving, formulation, reasoning, analyzing and proofreading.
  13. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.
Supervision Controls

The Planning Administrator receives instructions from the Executive Director or Management designee. The employee initiates and follows through on routine activities without supervisory direction. Assignment, deadlines, priorities, and objectives are established by the Executive Director. Problems or situations not covered by instructions are either dealt with independently or in consultation with the Executive Director. The employee’s work is spot-checked for compliance with procedures and attainment of objectives. The employee has supervisory duties, as assigned.

Guidelines

Guidelines followed by the Planning Administrator include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the issues and the entities involved, and independent research is necessary depending on the activity and/or project requirements. Each task/project is evaluated in light of reach of the work being done and its impact on the Agency.

Complexity

The Planning Administrator performs a variety of non-routine tasks. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments, often under pressure to fulfill timelines or respond to urgent situations. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.

Scope and Effect

The employee’s work affects the Agency as a whole and has a direct and significant impact on the Agency’s image in the community. Successful performance of essential job functions enhances the Agency’s ability to fulfill its mission, resulting in betterment of housing and a positive image in the community.

Personal Contacts

The Planning Administrator has contact with a broad range of individuals including the news media; BOC; federal, state, and local government personnel; civic/service personnel; business groups, the general public; various special interest groups; and other Agency personnel.

Contact serves to ensure the public receives accurate and timely information about Agency activities, foster communication between and the Agency and agencies, individuals, etc., affected by Agency activities, identify and remove obstacles that interfere with the successful implementation of Agency programs, and ensure effective support of the Agency’s overall mission and strategic goals.

Physical Requirements
  1. Work is performed both in-office and on-site and involves physical exertion common to the construction, rehabilitation, and maintenance industries, such as periods of standing and walking on rough terrain.
  2. Work sometimes involves moderate risks and discomfort common to architects, engineers, and contractors; and may require occasional use of personal protective equipment.
  3. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  4. Must be able to bend, stoop, push, and pull in the performance of office-related duties.
  5. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  6. Must have vision and hearing corrected to be able to perform essential job functions.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals, fumes, dust, gases, and skin irritants. The employee may be required to use hard hats, goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass employment drug screening & criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Project Specific Workforce
Title: Project Specific Workforce
Reports To: Project Specific Manager
Department/Division: Community & Economic Development
FLSA Status: Non-Exempt
Employment Status: Temporary
Date: November 21, 2018
Position Summary

Employee performs tasks involving physical labor in demolition and new construction for the Department of Community & Economic Development. Performs multiple tasks such as general carpentry, electrical, plumbing, concrete work, and tile setting at construction and development sites. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and other work-related duties as assigned.

  1. Routinely starts, operates, and checks for safety and appropriate maintenance on agency vehicles. Includes lubricating, cleaning and minor repairs of the assigned vehicles.
  2. Repairs maintain, and alters buildings, retaining walls, and other brick or stone structures. Repairs steps, sidewalks, chimneys, floors, and walls. Patches cracked concrete, replaces broken concrete masonry blocks and ceramic tiles, re-grouts ceramic tile, and seals concrete and exterior brick walls. Performs carpentry work incidental to masonry and concrete finishing work.
  3. Smoothes and finishes surfaces of poured concrete floors, walls, sidewalks, patios, or curbs to specified textures, using hand tools or power tools, including floats, trowels, and screeds.
  4. Installs various types of joints, reinforcements, etc. for masonry/concrete finishing work as required and ensures work meets or exceeds quality control requirements.
  5. Pours concrete or directs concrete deliverer to position truck to facilitate pouring concrete and moves discharge chute of the truck to direct concrete into forms to make floors, walkways, pads, or other projects.
  6. Spreads concrete into inaccessible sections of forms, using rake or shovel and levels concrete to specified depth and workable consistency using handheld screed and floats to bring water to the surface and produce soft topping. Smoothes and shapes surfaces of freshly poured concrete using straightedge and float or power screed. Finishes concrete surfaces using power trowel, or wets and rubs concrete with abrasive stone to impart finish.
  7. Removes rough or defective spots from concrete surfaces using power grinder or chisel and hammer, and patches holes with fresh concrete or epoxy compound.
  8. Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools, and power tools, and conforming to local building codes. Projects may include renovation, repair, alteration, fabrication of walls, doors, windows and frames, ceilings, roofs, floors, stairs, shelving, tables, benches, cabinets, counters, countertops, and/or facings, signs, scaffolds, and many different building components of wood, wood substitutes, metal, plastic, plastic laminates, sheetrock, paneling, etc.
  9. Inspects, installs, maintains, and repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged commodes, bathtubs, water heaters, and water cutoffs.) Installs, repairs and replaces water heaters and lavatory sinks.
  10. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, caulking, plastering and/or patching holes and cracks, taping and floating drywall, and/or sanding. Removes closet and bedroom doors.
  11. Sands wood surfaces and/or applies primers or sealers to new surfaces as appropriate to prepare for painting, varnishing and/or staining.
  12. Mixes, matches, and blends various paints, enamels, lacquers, varnishes, stains, and special protective coatings to achieve the desired color, consistency, and drying properties and applies to prepared surfaces with a brush, roller, or spray equipment.
  13. Performs preventive maintenance as defined for the area of responsibility (e.g., interior /exterior buildings, ceilings, floors, and roofs, adhering to the preventive maintenance schedule.)
  14. Prepares all interior/exterior wall surfaces, doors, and frames for painting.
  15. Applies caulking compounds by hand or with caulking gun to seal crevices.
  16. Erects and disassembles scaffolding, shoring braces and other temporary structures.
  17. Digs ditches and levels earth to grade specifications, using pick and shovel.
  18. Signals equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
  19. Sprays materials such as water, sand, steam, vinyl, paint or stucco through a hose to clean, coat or seal surfaces.
  20. Loads and unloads trucks and haul and hoist materials.
  21. Operates machines that pump concrete, grout, cement, sand, plaster or stucco through spray-gun for application to ceiling and walls.
  22. Operates heavy machinery and hand/power tools of all types.
  23. Maintains a clean job site; pick up all tools equipment and secure job site each day to eliminate potential hazards.
  24. Ensures compliance with plans and specifications for individual construction projects.
  25. Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School graduate or GED is desirable. Two (2) years’ experience in the construction field or maintenance, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills
  1. Good knowledge of techniques, methods, materials, and equipment used in the construction or repair of houses, buildings or other structures such as highways and roads.
  2. Knowledge of the practical application of engineering science and technology. This includes applying principles.
  3. Ability to understand and follow non-complex instructions.
  4. Ability to establish and maintain effective working relationships with other employees and tenants
  5. Math skills sufficient to perform essential job functions.
  6. Skilled in the use of various hand tools, power tools, and test equipment.
  7. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
  8. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Project Specific Manager or his/her designee as assigned. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures. Deadlines, priorities, necessary guidelines, and scope of work are generally set by the supervisor and the employee’s progress is monitored regularly for adherence to instructions, compliance with established procedures, quality, and completeness. The employee has no supervisory responsibilities.

Guidelines

All guidelines are usually provided orally and are supplemented by established procedures. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee may be routine or non-routine in nature depending on the situation and task involving construction. The nature of some task may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work

Scope and Effect

The employee’s work primarily affects Community & Economic Development Department activities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are with other employees and tenants. Contact with primarily concern work assignment.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers etc.
  2. Must be able to lift up to fifty (50) pounds without assistance.
  3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended time period of time.
  4. Must be able to operate hand tools, power tools, and equipment (e.g., drills, wrenches, hammers, pliers, electrical, etc.)
  5. Work requires spatial perception, and finger and manual dexterity.
  6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
  9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
  10. Must have the normal color perception to differentiate colors of electrical wiring, etc.
  11. Must maintain a professional appearance and portray a positive image for the Agency.
  12. Must maintain punctuality and attendance as scheduled.
  13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work after office hours on the on-call work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Public Housing Office Clerk
Title: Public Housing Office Clerk
Reports To: Director of Housing Management
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: October 16, 2018
Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with the appropriate person. Answers general inquiries from other employees, tenants, and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
  3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
  4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
  5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
  6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
  7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
  8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
  9. Maintains lobby area in a neat, presentable, and orderly style.
  10. Alerts security of all disturbances and inappropriate behavior.
  11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills
  1. Good knowledge of general office practices and procedures, including business English and arithmetic.
  2. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
  3. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
  4. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
  5. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
  6. Considerable skills in operating computer equipment, software packages, and general office machines.
  7. Ability to communicate clearly and concisely orally and in writing.
  8. Proper English grammar and usage, vocabulary, arithmetic, punctuation, and spelling.
  9. Ability to accurately and completely document in writing appropriate events and activities.
  10. Ability to communicate in English and Spanish is desirable.
Supervision Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by an established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employee’s work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements
  1. Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must maintain a professional appearance and portray a positive image for the Agency.
  6. Must maintain punctuality and attendance as scheduled.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
  9. Ability to communicate in Spanish and English is desirable.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Resource Center Coordinator
Title: Resource Center Coordinator
Reports To: Property Manager
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Part-Time
Date: May 31, 2018
Position Summary

Under the supervision of the Property Manager, the Resource Center Coordinator is responsible for providing on-site programmatic and administrative coordination for resident families that are attending LHA programs and activities. Serves as an on-site liaison and facilitator for program activities scheduled for residents. Works in consultation with the Program Coordinator to ensure smooth operation of the programs and activities. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position
if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists in the coordination and delivers on-site services offered to residents at the assigned properties.
  2. Provides leadership, support and serves as mentors to resident youth.
  3. Assists in the development of strategies in an effort to provide an alternative to drugs and other negative forces to the residents of the development.
  4. Assists in the development of program curriculum to benefit all different age groups.
  5. Implements outreach and recruiting plan by means of door-to-door outreach, preparation of flyers, attendance at Resident Council meetings and other informational meetings.
  6. Educates the residents about the services available and the policies and procedures of the program.
  7. Establishes working relationships and collaboration with local organizations and the community to secure mentors, tutors, monthly speakers, support and technical assistance in the areas of substance abuse prevention/intervention, computer learning technology, and the coordination of service delivery.
  8. Develops and implements a system of reporting program progress to the supervisor.
  9. Monitors families participating in programs and services.
  10. Evaluates effectiveness of programs and services for growth and development of member participants; modifies and/or makes recommendations for possible adaptations to meet the needs of residents.
  11. Assists in preparing monthly calendar of activities and newsletter for distribution.
  12. Assists in preparing monthly, quarterly and annual reports as needed.
  13. Tutors and assists youth on a daily basis with homework tasks; instructs computer basics; organizes field trips.
  14. Participates with youth during scheduled youth activities.
  15. Assists in the development and instructs youth on fun and educational crafts.
  16. Prepares to serve meals and takes attendance for Kid’s Café.
  17. Establishes and maintains open communication with parents regarding children’s dietary restrictions, allergies etc.
  18. Detects and ensures disposition of spoiled or unattractive food, defective supplies/equipment and or other unusual conditions.
  19. Meets with Health Inspector as required to ensure kitchen and practices are in compliance with City’s health code.
  20. Transports residents to and from scheduled youth activities.
  21. Maintains a log on the use of transportation vehicle.
  22. Procures and maintains inventory of all supplies, learning materials, equipment, and software required for use at each development.
  23. Maintains the development site in a clean and safe environment by implementing federal, state and local sanitation requirements.
  24. Attends professional development and other relevant training opportunities as required.
  25. Keeps all necessary records of food service operation and prepares reports as necessary.
Education and Experience

High school diploma or GED. Two (2) years direct experience working in child care; or a combination of experience and formal education may fulfill this requirement.

Knowledge and Skills
  1. Strong organizational skills with demonstrated leadership abilities.
  2. Ability to gather data, compile information and prepare reports.
  3. Good knowledge of procurement and inventory control procedures.
  4. Good knowledge of proper use of safety equipment.
  5. Ability to practice the highest standards of food and kitchen safety and sanitation.
  6. Ability to present foods in an attractive manner.
  7. Ability to provide effective supervision of any volunteers.
  8. Achieve a balance of sensitivity to the difficulties and concerns of individual disabled children.
  9. Ability to read, interpret and apply applicable laws, rules and regulations.
  10. Ability to make sound judgments based on information available.
  11. Communicate effectively orally and ability to understand and follow simple instructions.
  12. Ability to work evenings and weekends.
  13. Ability to establish and maintain effective working relationships with co-workers, residents and volunteers.
  14. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
  15. Ability to communicate in English and Spanish.
Supervision Controls

The employee receives instructions from the Property Manager. Generally, methods of accomplishing assignments are limited and within established procedures. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for accuracy and completeness. The employee may supervise volunteers on an as needed basis.

Guidelines

All guidelines are generally oral and supplement established procedures. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

The employee performs a limited number of tasks that are repetitive and routine in nature and require little personal judgment or decision making. Instructions to the employee are detailed and specific. The course of action open to the employee is clear cut and specific.

Scope and Effect

The employee’s work primarily affects the residents throughout the housing developments. Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Laredo Housing Authority. It improves resident status and provides long-term benefits in housing management. Ensures the programs for the residents are operated efficiently and effectively allowing residents to participate in a variety of services that will assist them in their efforts to be self-sufficient by obtaining employment and therefore decreasing the need for rental assistance.

Personal Contacts

The employee’s personal contacts are with other employees, residents, community volunteers, and other agencies. The purpose of such contacts is to bring community and resident services to the residents, foster resident pride, participation, and provide various kinds of support and assistance for individual families.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
  3. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects, such as boxes of canned food, tables, or a tenant who must be helped into and out of a vehicle.
  4. Must be able to bend, stoop, push, and pull in the performance of work-related duties (e.g. moving or carrying objects or materials).
  5. Must be able to use fingers bilaterally and unilaterally to operate office equipment including computers, copiers, printers, facsimile machines, telephone, etc.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must maintain punctuality and attendance as scheduled.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work is primarily in the assigned development and performed both indoors and outdoors.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must obtain food handler certification within ninety (90) days of employment.
  4. Must work with the highest degree of confidentiality.
  5. Must be available for occasional overnight travel for training.
  6. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Bring change and empowerment to the community.

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