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Employment Opportunities

Join the Team

Join the Housing Authority of the City of Laredo in the quest to provide safe, decent, and sanitary housing to its communities. We encourage you to become part of our team and benefit from our competitive compensation, excellent benefits package, and pleasant work environment.

LHA provides all permanent full time employees with Health Insurance upon completion of their two month probationary period and a Retirement Plan, Life Insurance, Annual Leave, and Sick Leave upon the completion of their six month probationary period.

Applications

Employment applications are available at the Housing Authority of the City of Laredo Administration Building, 2nd Floor.

You may also download the application on this website and submit in person, fax or by email listed.

Applications, resumes, and other supporting documentation may be submitted via email, fax, postal mail, or in person Monday-Friday between the hours of 8am-12pm and 1pm-5pm at:

Housing Authority of the City of Laredo
2000 San Francisco Ave.
Laredo, Texas 78040
956.722.4521
956.722.6561 (fax)

hremail

Change lives by joining us. We bring assistance to the community and collaborate on making a difference.

Benefits

Health Insurance

The Housing Authority provides and covers 100% of the premium of Health Insurance through Blue Cross Blue Shield of Texas. A buy up plan is available.

Retirement Plan

LHA Employees are provided with a Retirement Plan through Housing Authority Retirement Trust (HART). The Housing Authority contributes 9% of the employee’s actual worked wages towards their plan. Employees are responsible for contributing 2% of their gross wages towards their own plan.

Life Insurance

The Housing Authority provides a Life Insurance of two times (2x) the salary of the employee. Additional coverage may be purchased.

Annual/Sick Leave

Hours of annual and sick leave are accrued at six months from the date of hire.  Each pay period an employee will earn four (4) hours for annual and four (4) hours for sick.

Elected Benefits

LHA employees may elect to purchase additional insurance coverage from the offered policies:

  • Vision
  • Dental
  • Life
  • Cancer
  • Accidental Death/Dismemberment
  • Air Evac Lifeteam
  • Legal Shield
  • Short-Term Disability

Direct Deposit Option

Direct deposit is a banking option that allows the transfer of funds without the hassle associated with paper checks. This is a free service that allows us to deposit you pay check directly into your personal checking or saving account. Download and turn in this form to our finance department.

Direct Deposit Form

Official Standard Holidays

Authorized Day

New Year’s

Martin Luther King Day

President’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran’ s Day

Thanksgiving Day

Christmas Eve

Christmas Day

Personal Holiday

When Observed

January 1st.

Third Monday in January

Third Monday in February

Friday before Easter Sunday

Last Monday in May

July 4th

First Monday in September

November 11th

Fourth Thursday in November
Friday after Thanksgiving

December 24th

December 25th

Scheduled & Approved by Supervisor

Positions Available

For employment consideration please submit a completed LHA Job Application.
Administrative Assistant

Reports To: Executive Director
Department/Division: Executive
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: November 25, 2019
Position Summary

The Administrative Assistant performs highly responsible complex secretarial and administrative duties to assist the Executive Director in accomplishing the administrative functions of the Agency and coordinating the overall daily operations of the Executive Office. Employee uses considerable judgment and initiative to perform a variety of tasks involving office management, data processing, secretarial and administration for the Agency. These tasks are to be performed at a level that supoprts the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with the Executive Director or appropriate person. Answers general inquiries from other employees, the public, and in person. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Composes, prepares, and proofreads confidential correspondence, reports, summaries, memoranda, and forms from verbal direction, relevant information from a variety of sources, or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
  3. Maintains security of confidential materials sent to the Executive Director including personnel files, financial reports, legal documents, etc.
  4. Prepares Board of Commissioner agenda, the posting of the agenda when approved on website. Post board minutes and post minutes when it is approved on website.
  5. Maintains calendar for the Executive Director scheduling, meetings, and conference calls as required.
  6. Makes travel/training registration arrangements for the Executive Director, and Board of Commissioners, including reservations, preparation of itinerary, and other related documentation.
  7. Audits and archives bi-weekly payroll after it processed.
  8. Responsible for staff leave forms, logging and filing to be approved by Executive Director.
  9. Receives and analyzes fleet management report.
  10. Assists in facilitating efficient administrative support for all Agency operations and programs and activities of the Executive Director.
  11. Prepares necessary information, materials, and reports for conferences, appointments, meetings, and recommendations for the Board of Commissioners. Attends Board and staff meetings as assigned and records and transcribes minutes of meetings.
  12. Ensures that contracts, letters, and forms from other departments and agencies requiring the signature of the Executive Director are executed and returned in a timely manner and that a copy is maintained on file in the Executive Office.
  13. Locates and attaches appropriate files to correspondence to be answered by the Executive Director.
  14. Reviews incoming correspondence and determined by the Executive Director and responds to or refers such correspondence as appropriate. Proofreads inter-office memoranda and outgoing correspondence prepared by department directors/heads prior to signature by Executive Director.
  15. Prepares reports or other correspondence as directed by the Executive Director, including biweekly agendas, staff meeting agendas, etc.
  16. Assists the Executive Director with the design and implementation of interdepartmental procedures.
  17. Ensures that the Executive Director is informed concerning events, circumstances, etc., which affect the operation and reputation of the Agency.
  18. Ensures privacy and maintains security of confidential materials sent to the Executive Director. Maintains appropriate files/records for general correspondence, contract documents, agreements, legal documents, awards, financial reports, Board resolutions, minutes, and general reports in an accurate and timely manner.
  19. Maintains permanent archive for the Executive Office including Board materials, photographs, legal and financial documents, awards, and other materials which would be of historical significance to the Agency.
  20. Receives communications via the telephone, internet, and in person and either responds to routine questions or refers the more complex inquiries to the Executive Director or other appropriate person(s).
  21. Receives and date-stamps all incoming mail, faxes, internal memoranda, and other publications for the Executive Office and routes to the Executive Director or appropriate executive staff.
  22. Purchase and maintain office supplies for departmental use.
  23. Handles documents on a variety of topics of a highly sensitive nature and maintains confidentiality regarding all documents and information received by or in the possession of the employee.
  24. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

An Associate’s degree in Public Administration, Business Administration or a closely related field from an accredited college or university or four (4) years of responsible Administrative Assistant experience or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Knowledge of the general operations and procedures of a Public Housing Agency (PHA).
  2. General knowledge of appropriate Agency policies, procedures, and practices pertaining position requirements.
  3. Ability to type a minimum of 55 WPM.
  4. Thorough knowledge of generally accepted business principles, practices, and techniques.
  5. Thorough knowledge of general office procedures, and practices, including Business English and math.
  6. Considerable skills in operating computer equipment, applicable software packages, and general office machines.
  7. Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
  8. Ability to communicate clearly, concisely, orally, and in writing.
  9. Ability to establish and maintain effective working relationships with co-workers and persons outside the Agency.
  10. Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
  11. Ability to deal effectively with sensitive and confidential information.
  12. Ability to commuicate in English and Spanish is desired.
Supervision Controls

The Administrative Assistant receives instructions from the Executive Director. Methods of accomplishing work are generally at the discretion of the employee and the employee may determine priorities within established deadlines. Instructions to the Administrative Assistant may be general or specific in nature. The employee keeps the Executive Director informed of work progress and finished work is closely reviewed and spot-checked for accuracy, completion, and compliance with policies and procedures. The employee has no supervisory duties.

Guidelines

Guidelines followed by the employee include published laws, regulations, handbooks, established policies and procedures, and traditional practices. Independent research may be necessary depending on the activity and/or task requirements. If guidelines do not cover a situation, the employee consults the supervisor or makes a decision based on the circumstances and experience as appropriate within established parameters, and consistent with established Agency and departmental practices.

Complexity

The employee performs a moderate number of routine tasks. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra research by the employee. Decisions regarding unusual circumstances may be made by the employee within his or her area of expertise.

Scope and Effect

The employee’s work affects the Executive Director and, by extension, the Agency’s housing programs and clients. Performing duties effectively, efficiently, and in a professional manner can contribute to enhancing the Agency’s image in the Community and its ability to provide housing that is decent safe and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, business firms, tenants, vendors, and the general public. Contact is made to verify, give, obtain, clarify, provide information, coordinate, advise, motivate, influence, justify, defend, negotiate, or resolve matters or issues.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, climbing, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of office-related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must maintain punctuality and attendance as scheduled.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment, and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Assistant Property Manager
Title: Assistant Property Manager
Reports To: Property Manager
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: May 30, 2018
Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
  2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
  3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
  4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
  5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
  6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
  7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
  8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
  9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
  10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
  11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
  12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
  13. Conducts annual and follow-up housekeeping inspections.
  14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
  15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
  17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
  18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
  19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
  20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  21. Acts as Property Manager in his/her absence.
  22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills
  1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
  2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
  3. Thorough knowledge and experience in a housing assistance program or social services field.
  4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
  5. Ability to accurately and completely document in writing appropriate events and activities.
  6. Ability to read and comprehend relatively complex material.
  7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
  8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
  9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
  10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
  11. Ability to prepare clear and concise narrative and statistical reports.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly, concisely, orally and in writing.
  14. Ability to communicate in Spanish and English.
Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements
  1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. May be required to work an unusual work schedule.
  4. Must pass a criminal background check.
  5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Director of Housing Management
Reports To: Executive Director
Department / Division: Housing Management
FLSA: Exempt
Employment Status: Full-Time
Date: March 4, 2019
Position Summary
Responsible for performing a variety of complex and diverse managerial and administrative duties pertaining to the overall effectiveness and efficiency of the Agency’s public, private, and mixed finance housing properties. Revises policies, procedures, and plans to ensure and maintain program compliance with HUD’s changing regulations and guidelines and makes administrative and management decisions concerning overall operations of applicable plans. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Housing Management Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Responsibilities
Undertakes and performs the following and all other work-related duties as assigned.
  1. Responsible for strategic planning, developing, implementing, and administering the overall goals and responsibilities of the department. Actively leads, manages, and develops a culture of continuous improvement to ensure effective planning, high standards for tenant services, and appropriate controls to ensure revenue and performance is consistent with agreed targets.
  2. Directs and provides guidance to admissions and occupancy staff in the development and implementation of policies to ensure all procedures are in compliance with HUD guidelines, and that interviews, eligibility processes, maintenance of waiting lists for appropriate bedroom size and for sites, re-examinations, preparation of contracts, etc., are in accordance with the Agency’s rules, policies, and procedures completed in a timely and professional manner.
  3. Directs and provides guidance to the safety and crime prevention staff to ensure progressive, coordinated safety, crime prevention, and fear-reduction strategies and services are effectively implemented to guard against theft, vandalism, violence, or other threats against Agency employees and/or tenants within the Agency’s jurisdiction.
  4. Proposes and implements property management policies and directs and monitors/provides guidance to subordinates to ensure compliance with federal, state, and local housing regulations, and that organizational goals are met.
  5. Directs and prepares departmental budgets, staffing plans, maintenance schedules (e.g., annual inspections, preventative maintenance, required narrative, and statistical reports for submission to the Executive Director, HUD, and the Board of Commissioners) and reviews reports prepared by departmental staff.
  6. Coordinates with the Director of Community and Economic Development in the preparation of Capital Improvement modernization and revitalization plans, timetables, activities, and budgets ensuring compliance with funding programs and federal, state, and local residential building requirements.
  7. Monitors the Physical Assessment Subsystem (PASS), Management Assessment Subsystem (MASS) and Public Housing Assessment System (PHAS) sub-indicators and ensures all data in PIC is accurate.
  8. Monitors the procurement and construction process for all Capital Improvement activities, identifies the physical conditions of Agency properties, and makes certain they are maintained in marketable condition. Oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future plans and developments.
  9. Directs and provides guidance to the maintenance staff in providing skilled trade services (e.g., electrical, plumbing, HVAC, etc.) for Agency properties and oversees response to routine and emergency repair requests to ensure timely and successful resolution of problems. Directs the preparation of annual maintenance schedules and budgets and their implementation. Directs and provides guidance to the maintenance staff in the effective assignment, servicing, and replacement of Agency vehicles and equipment.
  10. Directs and provides guidance to the tenant services staff in the development and implementation of plans/resources in each community to effectively assist tenant family members to more fully and successfully participate in educational and economic programs and to attain life opportunities and objectives.
  11. Acts as the Agency’s HUD Section 504 compliance officer to ensure that qualified individuals with a disability will not be excluded from the participation in, denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Provides guidance and develops policy on 504 issues.
  12. Monitors and tracks non-routine legal matters and their dispositions to ascertain long- and short-term effects and impact on the Agency, its practices, its budget, and its image in the Community.
  13. Supervises staff, providing ongoing assistance to support a positive and productive working environment. Oversees training, direction, supervision, utilization, and discipline of department employees and makes recommendations for other personnel-related activities. Makes recommendations to the Executive Director regarding selection, employment, and termination of department employees. Sets standards, frameworks, performance indicators and protocols, identifying necessary responses to overcome performance issues and take appropriate action where required.
  14. Interacts with businesses, public officials, and public agencies to successfully maintain positive Agency image and working relationships.
Education and Experience
Bachelor’s degree in Business, Public Administration, or related field from an accredited college or university and three (3) to (5) years of progressively responsible experience in management or in an administrative capacity in property management or low income housing.
The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:
  • Housing Management Manager
  • Rent Calculation
  • Fair Housing
  • Supervisory Maintenance
  • Occupancy Specialist
  • Enterprise Income Verification System (EIV)
  • Uniform Physical Condition Standards (UPCS)
Knowledge and Skills
  1. Thorough knowledge of the modern principles, practices, and techniques of Housing Management Agency management.
  2. Thorough knowledge of the relationship of PHA’s to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Agency.
  3. Thorough knowledge of Agency operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to Housing Management authorities.
  4. Thorough knowledge of the modern principles, practices, and techniques of personnel management, training, goal-setting, and performance evaluation.
  5. Thorough knowledge of procurement regulations and OSHA requirements.
  6. General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within the Agency.
  7. Thorough knowledge of the modern principles, practices, and techniques of budgeting and accounting, and of the function and operation of the construction industry.
  8. Skill in presenting information in a clear, organized, and convincing manner.
  9. Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
  10. Ability to accurately and completely document in writing appropriate events and activities.
  11. Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  12. Ability to read and comprehend complex material.
  13. Ability to identify operational problems and develop effective solutions.
  14. Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.
  15. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  16. Ability to communicate in English and Spanish is desirable.
  17. Ability to operate appropriate Agency computer equipment and software packages.
Supervision Controls
The Director of Housing Management receives instructions from the Executive Director regarding agency goals, their priorities, and special assignments. The employee routinely works without the direction of the Executive Director and is free to develop methods, deadlines, and/or objectives. Normally the Director of Housing Management makes independent decisions pertaining to situations not covered by specific guidelines but the Executive Director is consulted in serious or unusual circumstances. The work of the Director of Housing Management is reviewed for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures.
The employee provides guidance to subordinates, developing activities, setting priorities, establishing timelines, and modifying or making changes in the course of achieving global and priorities. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives. Also, responsible for employee success by training and/or mentoring subordinates within their department. In addition, authority to administer employment procedures such as annual evaluation and disciplinary action plan as needed (up to termination).
Guidelines
Guidelines followed by the Director of Housing Management include published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity and/or project requirements.
Complexity
The Director of Housing Management performs a wide variety of non-routine tasks, which are not always clearly related. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences. The employee must coordinate costs, timing, funding availability, contracting requirements, and working relationships of fund providers in the development process.
Decisions and issues facing the employee involve multiple organizational units. Difficulty may be experienced in convincing staff, peers, and other individuals to concur with decisions made regarding day-to-day priorities, operational objectives, and goals.
Scope and Effect
The employee’s work affects other Agency departments, the Agency’s Housing Management programs, its tenants, and the financial viability of Agency and can determine to a great extent the quantity and quality of housing and services the Agency is able to provide for low-income families. Successful accomplishment of work responsibilities by the employee ensures the Agency is operationally efficient and consistently rated as a standard or high performer by HUD and enhances the Agency’s ability to provide housing that is decent, safe, and sanitary, with adequate services for its tenants.
Personal Contacts
The Director of Housing Management has contact with a broad range of individuals including coworkers, applicants, tenants, business firms, contractors, consultants, local, state, and federal officials, and architects. Personal contacts serve multiple purposes including: giving or gaining information, planning, coordinating, and advising motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and resolving significant and/or sensitive and controversial issues.
Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of office-related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must be able to maintain punctuality and attendance as scheduled.
  8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to dwellings or facilities.
Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.
The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.
Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.
Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.
Maintenance Aide
Title: Maintenance Aide
Reports To: Maintenance Mechanic
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: October 31, 2019
Position Summary

The Maintenance Aide performs a variety of general, basic maintenance and repair functions (below the level of a skilled Maintenance Mechanic) under close supervision in one or more of the crafts or trades. May work independently or be assigned to a crew of workers. May give assistance to skilled Maintenance Mechanics or be assigned to specific functions such as general maintenance and repair, and grounds duties. Employee performs carpentry, electrical, plumbing, welding, and general repairs in response to service requests and results of inspections of units in accordance with Uniform Physical Conditions Standards (UPCS) or other HUD required standards. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists in or makes minor repairs to plumbing systems by performing general work including rough piping for domestic water and sanitary sewer, repair/replacement/installation of plumbing fixtures such as sinks and bathtubs, installation of valves for shower, kitchen, and bath, replacing washers, mending burst pipes, repairing leaks, opening clogged drains, and performing other appropriate repairs/installations to meet or exceed housing quality standards.
  2. Assists in making carpentry repairs/replacements to damaged walls, roofs, woodwork, floors, gutters and downspouts, doors, door knobs, fences, gates, windows, doorbell, peepholes, door and window screens
  3. Assists in repairs and adjustments to various appliances and equipment (e.g., dishwashers, stoves, water heaters, refrigerators, electric motors, smoke detectors, etc.) and assists in replacement of appliances and equipment when necessary.
  4. Assists in installation and repair of electrical lighting systems, fuses, and other minor electrical repairs.
  5. Performs cleaning and assists with minor repairs on HVAC systems in accordance with manufacturer’s specifications.
  6. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
  7. Paints all prepared surfaces with a brush, roller, or spray equipment. Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers, and plates.
  8. Performs “make-ready” duties on vacant units and may clean office building, bathrooms, hallways, community rooms, laundry facilities, and community room kitchens, in accordance with Agency standards by performing the following duties:
    1. Sweeps, scrubs, waxes, and polishes floors using brooms, wet mops, scrapers, and/or heavy powered scrubbers and buffers
    2. Cleans rugs and carpeted floors using light-weight and or heavy powered vacuum cleaner, hand sweeper, or shampooer as appropriate.
    3. Washes and cleans windows, walls, ceiling, and fixtures, using ladders as needed
    4. Cleans, disinfects, and deodorizes lavatories, urinals. and toilet bowls. Cleans mirrors, sinks, faucet knobs, and scrubs and cleans enameled and ceramic walls and toilet partitions in restrooms
    5. Disconnects and cleans appliances.
    6. May spray/treat for insect and rodent control.
  9. Performs preventive maintenance as assigned such as checking smoke detectors, checking emergency lights, replacing light bulbs, cutting off water to sill cocks, cleaning dryer vents, changing furnace/air-conditioner filters, cleaning guttering, and adjusting exterior light timers.
  10. Reports all unusual circumstances such as vandalism, missing light bulbs or fixtures, missing smoke detectors, fire extinguishers to the supervisor.
  11. May assist in graffiti removal and/or repainting. May assist with painting of fire lanes, parking dividers, etc.
  12. Reports supply needs to the supervisor
  13. May assist in transporting, loading, and unloading of cabinets, counters, appliances, furniture, supplies, materials, etc., as assigned.
  14. May assist in mowing, landscaping, cutting trees and bushes and hauling off brush and debris
  15. May assist management/leasing staff with curb appeal functions which may include detailing model units, putting out balloons, banners, a-boards, etc.
  16. Cleans and maintains Agency-owned materials, lools, and equipment in a neat and orderly manner at all times. Maintains a neat and organized workshop area free of clutter and debris. Upon completion of maintenance task, all tools and excess supplies must be cleaned up and stored appropriately.
  17. Subject to on call rotation and after hours maintenance emergencies in accordance with Agency policies and procedures.
  18. Follows all established safety procedures and standards.
  19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School graduate or GEO desirable. Two (2) years’ experience in building maintenance or vocational training which involved training and/or experience in areas of carpentry, plumbing, and electrical repairs, or an equivalent combination of education and experience, preferably in multi-housing.

Knowledge and Skills
  1. Good knowledge of techniques, methods, materials, and equipment used in custodial activities and grounds keeping.
  2. Ability to understand and follow simple instructions.
  3. Skilled in use of various custodial and building maintenance tools and equipment as appropriate
  4. Ability to perform moderately strenuous physical activity.
  5. Ability to establish and maintain effective working relationships with other employees and tenants.
  6. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
  7. Ability to read and/or understand directions contained in repair manuals and instructions/warning on cleaning agents.
  8. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Maintenance Mechanic. Generally, methods of accomplishing duties are limited and within established procedures and parameters established by the supervisor. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is monitored during each phase of the assignment and reviewed for progress, compliance with procedures, and for quality and completeness. The employee has no supervisory responsibilities.

Guidelines

The employee follows established maintenance procedures and practices and service manuals in performing assigned tasks. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine and repetitive in nature. Some tasks require the exercise of personal judgment in making decisions on accomplishing assigned work. The employee must consider safety and liability issues, weather, and timeframes for accomplishing work.

Scope and Effect

The employee’s work primarily affects the Agency’s grounds and non-dwelling facilities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are primarily with tenants, other employees, vendors, city employees, and contractors. Contact with tenants is particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely, and to document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers.
  2. Must be able to lift up to fifty (50) pounds without assistance.
  3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended period of time
  4. Must be able to operate hand tools, power tools, and equipment (e.g. , drills, wrenches, hammers, pliers, electrical [Ohm] meters, saws, threaders, plumbing snakes, etc.)
  5. Work requires spatial perception, and finger and manual dexterity.
  6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
  9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
  10. Must have normal color perception to differentiate colors of electrical wiring, etc.
  11. Must maintain a professional appearance and portray a positive image for the Agency.
  12. Must maintain punctuality and attendance as scheduled.
  13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g. , solvents, etc. ), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work after office hours on the on-call work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Project Specific Workforce

Reports To: Project Specific Manager
Department/Division: Community & Economic Development
FLSA Status: Non-Exempt
Employment Status: Temporary (Length is up to the duration of the assigned construction project(s))
Multiple positions available. (Posting will remain open through the duration of the Inner-City Revival construction projects)
Date: November 21, 2018
Position Summary

Employee performs tasks involving physical labor in demolition and new construction for the Department of Community & Economic Development. Performs multiple tasks such as general carpentry, electrical, plumbing, concrete work, and tile setting at construction and development sites. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and other work-related duties as assigned.

  1. Routinely starts, operates, and checks for safety and appropriate maintenance on agency vehicles. Includes lubricating, cleaning and minor repairs of the assigned vehicles.
  2. Repairs maintain, and alters buildings, retaining walls, and other brick or stone structures. Repairs steps, sidewalks, chimneys, floors, and walls. Patches cracked concrete, replaces broken concrete masonry blocks and ceramic tiles, re-grouts ceramic tile, and seals concrete and exterior brick walls. Performs carpentry work incidental to masonry and concrete finishing work.
  3. Smoothes and finishes surfaces of poured concrete floors, walls, sidewalks, patios, or curbs to specified textures, using hand tools or power tools, including floats, trowels, and screeds.
  4. Installs various types of joints, reinforcements, etc. for masonry/concrete finishing work as required and ensures work meets or exceeds quality control requirements.
  5. Pours concrete or directs concrete deliverer to position truck to facilitate pouring concrete and moves discharge chute of the truck to direct concrete into forms to make floors, walkways, pads, or other projects.
  6. Spreads concrete into inaccessible sections of forms, using rake or shovel and levels concrete to specified depth and workable consistency using handheld screed and floats to bring water to the surface and produce soft topping. Smoothes and shapes surfaces of freshly poured concrete using straightedge and float or power screed. Finishes concrete surfaces using power trowel, or wets and rubs concrete with abrasive stone to impart finish.
  7. Removes rough or defective spots from concrete surfaces using power grinder or chisel and hammer, and patches holes with fresh concrete or epoxy compound.
  8. Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools, and power tools, and conforming to local building codes. Projects may include renovation, repair, alteration, fabrication of walls, doors, windows and frames, ceilings, roofs, floors, stairs, shelving, tables, benches, cabinets, counters, countertops, and/or facings, signs, scaffolds, and many different building components of wood, wood substitutes, metal, plastic, plastic laminates, sheetrock, paneling, etc.
  9. Inspects, installs, maintains, and repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged commodes, bathtubs, water heaters, and water cutoffs.) Installs, repairs and replaces water heaters and lavatory sinks.
  10. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, caulking, plastering and/or patching holes and cracks, taping and floating drywall, and/or sanding. Removes closet and bedroom doors.
  11. Sands wood surfaces and/or applies primers or sealers to new surfaces as appropriate to prepare for painting, varnishing and/or staining.
  12. Mixes, matches, and blends various paints, enamels, lacquers, varnishes, stains, and special protective coatings to achieve the desired color, consistency, and drying properties and applies to prepared surfaces with a brush, roller, or spray equipment.
  13. Performs preventive maintenance as defined for the area of responsibility (e.g., interior /exterior buildings, ceilings, floors, and roofs, adhering to the preventive maintenance schedule.)
  14. Prepares all interior/exterior wall surfaces, doors, and frames for painting.
  15. Applies caulking compounds by hand or with caulking gun to seal crevices.
  16. Erects and disassembles scaffolding, shoring braces and other temporary structures.
  17. Digs ditches and levels earth to grade specifications, using pick and shovel.
  18. Signals equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
  19. Sprays materials such as water, sand, steam, vinyl, paint or stucco through a hose to clean, coat or seal surfaces.
  20. Loads and unloads trucks and haul and hoist materials.
  21. Operates machines that pump concrete, grout, cement, sand, plaster or stucco through spray-gun for application to ceiling and walls.
  22. Operates heavy machinery and hand/power tools of all types.
  23. Maintains a clean job site; pick up all tools equipment and secure job site each day to eliminate potential hazards.
  24. Ensures compliance with plans and specifications for individual construction projects.
  25. Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School graduate or GED is desirable. Two (2) years’ experience in the construction field or maintenance, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills
  1. Good knowledge of techniques, methods, materials, and equipment used in the construction or repair of houses, buildings or other structures such as highways and roads.
  2. Knowledge of the practical application of engineering science and technology. This includes applying principles.
  3. Ability to understand and follow non-complex instructions.
  4. Ability to establish and maintain effective working relationships with other employees and tenants
  5. Math skills sufficient to perform essential job functions.
  6. Skilled in the use of various hand tools, power tools, and test equipment.
  7. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
  8. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Project Specific Manager or his/her designee as assigned. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures. Deadlines, priorities, necessary guidelines, and scope of work are generally set by the supervisor and the employee’s progress is monitored regularly for adherence to instructions, compliance with established procedures, quality, and completeness. The employee has no supervisory responsibilities.

Guidelines

All guidelines are usually provided orally and are supplemented by established procedures. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee may be routine or non-routine in nature depending on the situation and task involving construction. The nature of some task may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work

Scope and Effect

The employee’s work primarily affects Community & Economic Development Department activities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are with other employees and tenants. Contact with primarily concern work assignment.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers etc.
  2. Must be able to lift up to fifty (50) pounds without assistance.
  3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended time period of time.
  4. Must be able to operate hand tools, power tools, and equipment (e.g., drills, wrenches, hammers, pliers, electrical, etc.)
  5. Work requires spatial perception, and finger and manual dexterity.
  6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
  9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
  10. Must have the normal color perception to differentiate colors of electrical wiring, etc.
  11. Must maintain a professional appearance and portray a positive image for the Agency.
  12. Must maintain punctuality and attendance as scheduled.
  13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work after office hours on the on-call work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Public Housing Office Clerk
Title: Public Housing Office Clerk
Reports To: Director of Housing Management
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Part-Time
Date: October 31, 2019
Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with the appropriate person. Answers general inquiries from other employees, tenants, and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
  3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
  4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
  5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
  6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
  7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
  8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
  9. Maintains lobby area in a neat, presentable, and orderly style.
  10. Alerts security of all disturbances and inappropriate behavior.
  11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills
  1. Good knowledge of general office practices and procedures, including business English and arithmetic.
  2. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
  3. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
  4. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
  5. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
  6. Considerable skills in operating computer equipment, software packages, and general office machines.
  7. Ability to communicate clearly and concisely orally and in writing.
  8. Proper English grammar and usage, vocabulary, arithmetic, punctuation, and spelling.
  9. Ability to accurately and completely document in writing appropriate events and activities.
  10. Ability to communicate in English and Spanish is desirable.
Supervision Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by an established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employee’s work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements
  1. Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must maintain a professional appearance and portray a positive image for the Agency.
  6. Must maintain punctuality and attendance as scheduled.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
  9. Ability to communicate in Spanish and English is desirable.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Bring change and empowerment to the community.

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