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Employment Opportunities

Join the Team

Join the Housing Authority of the City of Laredo in the quest to provide safe, decent, and sanitary housing to its communities. We encourage you to become part of our team and benefit from our competitive compensation, excellent benefits package, and pleasant work environment.

LHA provides all permanent full time employees with Health Insurance upon completion of their two month probationary period and a Retirement Plan, Life Insurance, Annual Leave, and Sick Leave upon the completion of their six month probationary period.

Applications

Employment applications are available at the Housing Authority of the City of Laredo Administration Building, 2nd Floor.

You may also download the application on this website and submit in person, fax or by email listed.

Applications, resumes, and other supporting documentation may be submitted via email, fax, postal mail, or in person Monday-Friday between the hours of 8am-12pm and 1pm-5pm at:

Housing Authority of the City of Laredo
2000 San Francisco Ave.
Laredo, Texas 78040
956.722.4521
956.722.6561 (fax)

hremail

Change lives by joining us. We bring assistance to the community and collaborate on making a difference.

Benefits

Health Insurance

The Housing Authority provides and covers 100% of the premium of Health Insurance through Blue Cross Blue Shield of Texas. A buy up plan is available.

Retirement Plan

LHA Employees are provided with a Retirement Plan through Housing Authority Retirement Trust (HART). The Housing Authority contributes 9% of the employee’s actual worked wages towards their plan. Employees are responsible for contributing 2% of their gross wages towards their own plan.

Life Insurance

The Housing Authority provides a Life Insurance of two times (2x) the salary of the employee. Additional coverage may be purchased.

Annual/Sick Leave

Hours of annual and sick leave are accrued at six months from the date of hire.  Each pay period an employee will earn four (4) hours for annual and four (4) hours for sick.

Elected Benefits

LHA employees may elect to purchase additional insurance coverage from the offered policies:

  • Vision
  • Dental
  • Life
  • Cancer
  • Accidental Death/Dismemberment
  • Air Evac Lifeteam
  • Legal Shield
  • Short-Term Disability

Direct Deposit Option

Direct deposit is a banking option that allows the transfer of funds without the hassle associated with paper checks. This is a free service that allows us to deposit you pay check directly into your personal checking or saving account. Download and turn in this form to our finance department.

Direct Deposit Form

Official Standard Holidays

Authorized Day

New Year’s

Martin Luther King Day

President’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran’ s Day

Thanksgiving Day

Christmas Eve

Christmas Day

Personal Holiday

When Observed

January 1st.

Third Monday in January

Third Monday in February

Friday before Easter Sunday

Last Monday in May

July 4th

First Monday in September

November 11th

Fourth Thursday in November
Friday after Thanksgiving

December 24th

December 25th

Scheduled & Approved by Supervisor

Positions Available

For employment consideration please submit a completed LHA Job Application.
Accountant
Reports To: Senior Accountant
Department/Division: Finance Department
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: February 1, 2021
Position Summary

Responsible for protecting the assets of the Agency and perform all financial functions required for the successful administration of all funds received by the Agency in accordance with HUD and by GAAP regulations. This is accomplished by conducting monthly bank reconciliations, preparing HUD subsidy drawdowns, calculating monthly assets, bookkeeping, and property management fees; preparing reports, the filing of unclaimed property report to the State, and preparing year-end, semi-annual, quarterly and monthly reports. Within these functional areas, this position is responsible for the performance that positively contributes to the Agency receiving satisfactory ratings in HUD Agency performance evaluation systems. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned

  1. Ensures assigned accounting, financial, and budgetary systems are maintained in accordance with Generally Accepted Accounting Principles (GAAP) and ensures compliance with applicable federal, state, and local laws and regulations and Agency rules and procedures.
  2. Prepares or reviews various financial statements, balance sheets, and internal and external reports, applying financial, statistical, and accounting principles and ensuring the timely flow of information to the Director of Finance, Executive Director and to the Board of Commissioner (BOC) regarding the status of all programs within area of responsibility.
  3. Maintains all financial records and files in compliance with protocols established by the PHA.
  4. Reviews and prepares financial statements, balance sheets, and internal/external reports.
  5. Reviews utilization report & calculates monthly asset, bookkeeping, and property management fees. Completes journal entry to record charges to each property and management fee revenue.
  6. Enters and completes all data on HUD forms for operating subsidy request on all properties within the Low-Income Public Housing Program and submits to HUD.
  7. Maintains, analyzes and reconciles general ledger and subsidiary activity to identify accounting discrepancies and recommends corrective action and methods for resolution monthly and at fiscal year-end.
  8. Assists in preparation of Audit Reports. Reviews account balances for the properties. Analyzes general ledger accounts and completes necessary journal entries to correct any error. Collects retainage information on all construction jobs in progress, verifies amount with a copy of invoices and prepare the journal entry to record information. Collects demographics for PH, HCV, employees, collects bond data from banks and enters information into Audit Report.
  9. Assists in processing the drawdown of funds from HUD eLOCCS for Public Housing operating subsidies and the Rapid Re-Housing grant as well as entering the FY audit into the HUD financial subsystem for submission.
  10. Maintains and reconciles a variety of ledgers and accounts for the Section 8 Housing Choice Voucher and/or Public Housing Programs, examines financial transactions to ensure accuracy, and corrects financial records as necessary.
  11. Reviews and processes the HCV/ PBV, HAP and UAP payments.
  12. Performs analysis and collection services on HCV portable accounts.
  13. Works with Director of Housing Management and/or Director of Section 8 in reconciling tenant accounts to ensure credit/debit balances tie to the general ledger and to the computer-generated and manual sub-ledgers.
  14. Enters and posts journal entries to allocate bank fees and maintenance work orders to proper accounts.
  15. Balances the Security Deposit, Accounts Receivable and Utility Reimbursement accounts for each property in general ledger and prepares any necessary journal entries.
  16. Assists in processing in HUD eLOCCS the monthly draws and obligations for the Capital Fund Program, prepares any budget revisions and submits to HUD. Enters approved revisions into the Accounting job cost system. Works with the Director of Construction Projects and Director of Planning and Community Services to verifying expenses posted to the general ledger for the Capital Fund Program and related grants; verifies the eligibility of expenses, classifications, and availability of funds.
  17. Verifies corrections by reporting for each grant through accounting and job cost systems. Assists in updating grant funds obligations on HUD’s eLOCCS website in accordance with an established deadline. Prepares and assists in submitting final grant close-out forms to HUD when all funds have been expended in accordance with grant agreement and any applicable funds are reimbursed.
  18. Reclassifies expenses for properties upon request. Reviews all property accounts at year end and prepares necessary journal entries to correct as needed.
  19. Ensures privacy and maintains the security of confidential materials sent to the Finance Department.
  20. Oversees accounts payables and receivables for accuracy.
  21. Accountable for consistent adherence to strong Agency standards regarding ethical responsibility, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

Bachelor’s degree from an accredited college or university with major coursework in Accounting, Finance, or related field. Two (2) years accounting experience in public housing preferred or an equivalent combination of education and experience.

Knowledge and Skills
  1. Must have knowledge of the State General Statutes, HUD Financial Accounting and Budgeting Requirements, HUD notices and regulations, Agency policies and procedures, and Generally Accepted Accounting (GAAP) Principles.
  2. Ability to perform financial analysis.
  3. High level of communication, leadership, and supervisory skills.
  4. Must assume agency-wide fiscal responsibility.
  5. Ability to establish priorities in workload and to assure continuity of workflow.
  6. Ability to communicate in English and Spanish is desired.
  7. Computer skills (Excel, Word, PowerPoint), general office machines.
  8. Advanced ability to read and understand advanced literature, books reviews, technical journals, financial reports, and legal documents.
  9. Advanced ability to understand and apply fundamental concepts of theories, work with advanced mathematical operations methods, and functions of real and complex variables.
  10. Must be skillful in prioritizing, problem-solving, formulation, reasoning, analyzing and proofreading.
  11. Sensitivity to and experience working with the ethnically and culturally diverse individuals, communities, agencies, and organizations which comprise the constituency of the Agency.
  12. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.
Supervision Controls

The employee receives instructions from the Chief and Senior Accountant. Courses of action, deadlines and priorities are established by policy, procedure, rules or regulations, depending upon the assignment. Routine duties are initiated by the employee without direct supervision.

Guidelines

Guidelines include established federal regulations, policies and procedures, traditional practices, reference materials such as dictionaries, desk manuals, handbooks, and the Internet. If guidelines do not cover a situation, the employee consults the supervisor. Sound judgment, consistency, and accuracy are needed to successfully perform duties.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by an established procedure, the supervisor, or the employee. Tasks have to be coordinated, integrated, and/or prioritized to be accomplished within set deadlines. Routine work is relatively structured and problems may require consultation with the supervisor.

Scope and Effect

The employee’s work affects all Agency employees and outside partnerships. A high degree of accuracy is required to ensure that financial reporting is correct and that adequate funding is continuously made available. Successful accomplishment of tasks by the employee can enhance the Agency’s ability to provide housing that is decent, safe and sanitary and to render adequate services for its tenants.

Personal Contacts

The employee has contact with co-workers, tenants, landlords, partners, and other housing agencies for the purpose of giving or exchanging information, and resolving problems.

Physical Requirements
  1. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  2. Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
  3. Must be able to bend, stoop, push, and pull in the performance of office-related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to type a minimum of 45 wpm.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must be able to maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Assistant Director of IT
Reports To: Director of IT
Department / Division: IT
FLSA: Exempt
Employment Status: Full-Time
Date: November 30, 2020
Position Summary

Responsible for assisting the Director of IT in managing, overseeing, and developing the Agency’s computer network systems, telecommunications systems and other technology related initiatives. The employee will be responsible for implementing projects and initiatives and for developing new technical solutions that are responsive to the Agency’s objectives. Manages some IT projects. Required to access and use current and future systems in HUD’s REAC web based data reporting system for data submission and administration. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists the Director of IT to manage, oversee, and develop the Agency’s computer network systems, voice and data communications networks by working closely with various levels of personnel in all departments to identify and evaluate technological needs and provide technical solutions and cost-effective approaches and for daily administrative and Agency operations.
  2. Fosters a cooperative, friendly working relationship between IT personnel and all IT customers (i.e., business users, contractors, suppliers) to facilitate open communications resulting in a high level of cooperation, understanding of necessary aspects and needs of operational systems development, and quality services and products for Agency personnel.
  3. Plan, direct, coordinate and review the work plan for IT Assistant in conjunction with the Director of IT; may assist the Director of IT to assign work activities, projects and programs; review and evaluate products, methods and procedures to ensure staff with the appropriate equipment and software necessary to perform their duties.
  4. Assist the Director of IT in managing the Agency’s Linux and Windows data servers. This includes troubleshooting, designing, implementing and administering IT activities; in accordance with the Director of IT’s directive; manage, upgrade, direct or service the installation, operation, and maintenance of IT hardware and software; manage and maintain data and equipment security, administer and provide on-going technical support and maintain system in constant state of readiness. Manage other types of servers but not limited to web, email, database, application and VPN servers.
  5. Participates in the configuration, repair, maintenance, internal and external security, backup and recovery, and updates of the Agency’s Local Area Network (LAN), Wide Area Network (WAN), and telecommunications infrastructure.
  6. Works with the Director of IT to develop design, and manage technical aspects of all Agency websites and web technologies and supports existing infrastructure.
  7. Coordinates all departmental IT procurement and purchases with Director of IT. Assists in the management of IT invoices/bills, vendor relations, maintenance contracts, IT assets and related issues. Understands and is fully conversant in all IT related budget issues.
  8. Under the direction of the Director of IT, implements plans and projects regarding IT equipment Inventory and Security (hardware and software) needs, while providing Physical and Logical Security (including Antivirus, Firewalls, and Internal Security).
  9. Manages and monitors for compliance IT purchases warranties and contracts as assigned by the Director of IT. Ensures Licensing Compliance and related issues are enforced and current. Provides timely upgrades/patches.
  10. Develops, writes or generates reports either directly from the database by use of PHP (Hypertext Preprocessor), Microsoft SQL, MySQL and Crystal Reports; or by modifying the pre-existing reports to fulfill the Agency’s data reporting needs.
  11. Develops and maintains in-house web apps for various uses.
  12. Manages to provide all staff access to data resources necessary for them to complete their tasks including providing secure network access to all Agency remote locations via VPN.
  13. Works with the Director of IT to develop and maintains a business disaster recovery plan for business and IT functional units and ensures security for information and the data center.
  14. Serves as secondary Administrator for all forms of HUD access available to the Agency. Assists the Director of IT as the Agency’s PIC-EIV Coordinator (Public Information Center and Earned Income Verification). Responsible for assisting the Director of IT in ensuring all employees utilize these HUD accesses and remains compliant with HUD’s regulations concerning access information security and employee training. Maintain the user accesses by performing semi-annual or annual user certifications.
  15. Assists in maintaining the Agency’s primary contact information, asset inventory for each property, and maintaining changes to this inventory.
  16. Assists with maintaining and administering and maintains website content and data as needed.
  17. Assists the Director of IT in guiding the Agency’s IT staff to maintain a technical strategic plan which ensures the IT department and Agency are working toward the same vision, mission, goals, and objectives.
  18. Identify problematic areas and provides guidance and recommendation on purchases of technical equipment or services to ensure cost effectiveness.
  19. Attends staff meetings to report on and resolve recurrent data problems.
  20. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.
Education and Experience

Associate’s degree in Computer Science, Business Administration, or closely related field from an accredited college or university, with at least five (5) years of progressively responsible experience in database systems management or related areas of responsibility of senior management capacity.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

  • Enterprise Income Verification System (EIV)
Knowledge and Skills
  1. Knowledge and experience in Windows 7 and Windows 10 Desktop Operating Systems, Windows Server Operating Systems, and Linux (Red Hat / CentOS) Operating Systems.
  2. General requirements include knowledge of/in: Software Licensing, Warranties and Contracts, Vendor Relations, Desktop Support, /Helpdesk, and general understanding of network devices and issues including Internet connectivity / Wide Area Networks (WAN), routing, firewalling, VPNs.
  3. Work requires managing and monitoring work performance including evaluating program/work objectives and effectiveness, establishing goals and realigning work and staffing assignments as directed or needed.
  4. Suggestions regarding policy development and implementation are made and/or recommended. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes.
  5. Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
  6. Must have advanced report writing skills using MySQL and/or SQL Server 2008 (minimum), & Crystal Reports (minimum), must have web-based scripting knowledge (PHP Preferred), must be proficient in administering SQL Server 2008 (minimum), must be able to manage other legacy databases, must have knowledge of web-based technologies and web-related servers, and how to implement them to the Agency’s benefit, must be proficient in Microsoft Access, Project, and other Microsoft-based Office Suite softwares, must have advanced abilities in troubleshooting PC and server platforms, network equipment, and other technology-related hardware.
  7. Ability to work on deadlines and within constraints.
  8. Ability to read and transcribe written and numerical data and to operate major computer hardware equipment.
  9. Knowledge of accounting and payroll systems or related systems for large government or private companies.
  10. Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.
  11. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Director of IT. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Director of IT, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Some special projects are managed with some to no oversight by the Director of IT.

The employee provides guidance to subordinates in the IT Department in accordance to directives issued by the Director of IT, ensuring that responsibilities, priorities, and deadlines are met. Such guidance may be broad or specific depending on the circumstances. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives and reports back to the Director of IT on the progress of projects and/or subordinates.

Guidelines

Guidelines followed by the Assistant Director of IT include established policies and procedures, traditional practices, applicable reference materials, regulations, handbooks and guidance from the Director of IT. Materials used vary with the projects involved and independent research is necessary depending on the activity and/or project requirements. Each task/project is evaluated in light of reach of the work being done and its impact on the Agency.

Complexity

The employee performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments, often under pressure to fulfill timelines or respond to emergency situations. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.

Decisions and issues facing the employee involve the impact on Agency operations and options to restore operations as promptly as possible. Projects must align with the Agency’s mission and fit within the IT portfolio/strategic plan. Some difficulty may be experienced in performing inter-departmental, large-scale projects involving significant change. Originality, imagination, and broad technical knowledge are required to successfully achieve objectives.

Scope and Effect

The employee’s work affects the Agency as a whole. Through appropriate application of technology systems, the Agency can more effectively and efficiently achieve its’ goals and mission. Appropriate technology implemented in a systematic approach ensures maximum financial and non-financial (e.g., impact on operations, performance, results, client satisfaction, better information, shorter cycle-time) benefits and return on investment for the Agency.

Personal Contacts

The employee’s personal contacts are mostly with all levels of Agency staff, vendors, contractors, consultants, HUD officials, Board Members, etc. The purposes of these contacts are to give or exchange information, resolve problems, provide services, motivate, influence, interrogate, justify, defend, negotiate, and make decisions.

Sometimes difficulty may arise if contacts are skeptical, uncooperative, unreceptive, or hostile, but the employee fulfills desired objectives of the contacts through effective communications (both listening and speaking).

Physical Requirements
  1. Work is principally sedentary, but may involve eyestrain and some physical exertion such as lifting (up to 40lbs) and carrying materials and equipment.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  3. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment
  4. Must be able to bend, stoop, push, and pull in the performance of duties
  5. Must be able to use fingers bilaterally and unilaterally to operate office equipment
  6. Must have vision and hearing corrected to be able to perform essential job functions
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work related stress.
  8. Must be able to type a minimum of 45 wpm.
  9. Must maintain a professional appearance and portray a positive image for the Agency.
  10. Must be able to maintain punctuality and attendance as scheduled
  11. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
  12. On occasion, the workload may involve climbing ladders, cabling, or other strenuous activity.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Clerk
Reports To: Assistant Director of Housing Management
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: March 5, 2021
Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person. Answers general inquiries from other employees, tenants and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
  3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
  4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
  5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
  6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
  7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
  8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
  9. Maintains lobby area in a neat, presentable, and orderly style.
  10. Alerts security of all disturbances and inappropriate behavior.
  11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

Good knowledge of general office practices and procedures, including business English and arithmetic.

  1. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
  2. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
  3. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
  4. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
  5. Considerable skills in operating computer equipment, software packages, and general office machines.
  6. Ability to communicate clearly and concisely orally and in writing.
  7. Proper English grammar and usage, vocabulary, arithmetic, punctuation and spelling.
  8. Ability to accurately and completely document in writing appropriate events and activities.
  9. Ability to communicate in English and Spanish is desirable.
Supervisory Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employees work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must maintain a professional appearance and portray a positive image for the Agency.
  6. Must maintain punctuality and attendance as scheduled.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
  9. Ability to communicate in Spanish and English is desirable.
Work Environment

Work involves the normal risks or discomfort associated with an office environment, and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Leasing & Occupancy Technician
Reports To: Director of Section 8
Department/Division: Section 8
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: July 22, 2020
Position Summary

Responsible for implementing the Agency’s Section 8 Program’s leasing and occupancy policies and procedures in accordance with HUD, federal, local and other applicable laws, rules, policies, and procedures. Performs a variety of tasks related to admission and occupancy. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Responds courteously to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate regarding the Section 8 program and portability process.
  2. Schedules and conducts re-examination interviews with tenants as assigned, following proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Assists in examination and resolution of income discrepancies as necessary.
  3. Counsels participants and landlords on Section 8 Program, briefing them on rights privileges, obligations, and responsibilities; Prepare Housing Assistance Payment (HAP) Contracts and Leases, and contacts landlords an participants to ensure their contract execution in accordance with program requirements.
  4. Collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for recertification’s and move-in’s. Explains rent calculation to tenants and assists with completion of recertification materials as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
  5. Conducts annual re-examination of Section 8 tenants, prepares lease agreements and negotiates HAP Contracts; Ensures proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Examines and resolves income discrepancies as necessary.
  6. Initiates Termination of Assistance of families for non-compliance, or non-performance, or other grounds in conformance with established Agency policy and procedures.
  7. Processes portability billing in the system to ensure payment of the initial Public Housing Agency (PHA). Enters incoming billing from other PHA to ensure that the correct rent is being paid on behalf of the tenant. Makes appropriate changes in system of information in a timely and accurate manner.
  8. Coordinates background information checks of tenants to be recertified. Performs final eligibility verifications.
  9. Based on information and Waiting List data, contacts eligible applicants to offer available units in accordance with Agency policies and procedures.
  10. Reviews lease documents for accuracy and completeness and executes lease.
  11. Assists in preparation and distribution of notices of rent violations and assists Section 8 Administrator with lease enforcement.
  12. Prepares/completes Form HUD-50058 in an accurate and timely manner and sends to the Section 8 Administrator for quality control review prior to timely electronic submission to the PIC system.
  13. Ensures proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Examines and resolves income discrepancies as necessary.
  14. Reviews and discusses non-compliant tenant issues with Section 8 Administrator to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
  15. Enters move-in and move-out data into the system, as needed.
  16. Processes and maintains files and correspondence associated with the leasing/occupancy process.
  17. Maintains account information such as present rent, and coordinates other collections due, late payment notification, and reconciliation of rent and other charges collected throughout the month with appropriate personnel.
  18. Accurately updates the system with system notes and ensures compliance with program requirements and regulations. Reviews tenant/applicant files/folders and verification forms for accuracy and completeness and accurately input data into the computer in a timely manner.
  19. Processes Veterans under the Veteran’s Affairs Supportive Housing (VASH) program leasing and occupancy regulations.
  20. Compiles statistical data and prepares reports related to completed recertification, applicant folders, occupancy, and tenants as required.
  21. Processes and maintains files and correspondence associated with the leasing/occupancy process in an accurate and timely manner.
  22. Documents and investigates tenant complaints and schedules appointments to discuss and initiate solutions or refers to Section 8 Administrator as appropriate to the situation.
  23. Ensures privacy and maintains the security of confidential materials.
  24. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. (Standard)
Education and Experience

High School diploma or (GED) and three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

The following Certifications must be obtained within one (1) year of employment or another allowable period of hire as authorized by the Executive Director or his/her designee:

  • Occupancy Specialist
  • Enterprise Income Verification System (EIV)
  • Rent Calculation
  • Fair Housing
Knowledge and Skills
  1. Working knowledge of federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to Section 8 Housing Choice Voucher Program.
  2. Thorough knowledge of interviewing techniques and record maintenance.
  3. Ability to meet and deal tactfully and courteously with the public.
  4. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
  5. Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to tenants in an objective and impartial manner.
  6. Working knowledge of the operation of the Agency’s computer system and application software.
  7. Knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
  8. Working knowledge of interviewing techniques and record maintenance.
  9. Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.
  10. Ability to use basic office equipment such as telephone, fax, copier, and computer.
  11. Ability to communicate clearly, concisely, verbally and in writing.
  12. Ability to establish and maintain an effective working relationship with other employees.
  13. Ability to deal effectively with situations requiring tact and diplomacy.
  14. Ability to communicate in English and Spanish is desirable.
Supervision Controls

The employee receives instructions from the Section 8 Administrator. The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. The employee’s work is reviewed periodically for conformance to Agency policies and attainment of objectives. The Leasing & Occupancy Technician has no supervisory duties.

Guidelines

The employee performs routine duties by following established HUD and Agency policies and procedures. These guidelines cover most job-related situations and the employee may use independent judgment in making decisions within established parameters and area of expertise. If guidelines do not cover a situation, the employee normally consults the supervisor. Guidelines are generally specific and clear.

Complexity

The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect

The employee’s work affects tenant families, managers, other agencies, and other Agency personnel. The employee’s efforts can enhance the Agency’s continuing efforts to provide adequate leased housing to low-rent housing families on a timely basis and at reasonable rates.

Personal Contacts

Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by tenants, and other Agency activities.

Physical Requirements
  1. Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of office related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must be able to establish and maintain effective working relationships with co-workers and clients and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must maintain punctuality and attendance as scheduled.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Property Manager
Reports To: Director of Housing Management
Department/Division: Housing Management
FLSA Status: Exempt
Employment Status: Full-Time
Date: March 5, 2021
Position Summary

Responsible for overall management, operations, and admissions for one or more properties in the Agency’s conventional Housing Management programs and providing regular reports on fiscal and occupancy status. The Property Manager is responsible for monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Asset System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent on both projects, scheduling grievance hearings, or initiating the eviction process as appropriate.
  2. Runs reports on a daily basis for outstanding balances, deposits, adjustments and records the adjustments with proper documentation. Assures that everything balances before running the end of day report.
  3. Ensures compliance with applicable HUD guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of programs.
  4. Maintains an accurate cash drawer and balances daily.
  5. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
  6. Assists applicants in completion of forms and identification of required documents.
  7. Conducts daily rounds and home visits and inquire if tenants need assistance.
  8. Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer.
  9. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.
  10. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner.
  11. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit that may be required to meet specialized individual needs.
  12. Oversees the orientation and briefing process for new tenants.
  13. Completes the reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, calculation and/or adjustments to be made, establishing of priority for housing, determination of unit size, and maintenance of the waiting list to ensure compliance with HUD regulations and the Agency’s Administrative Plan
  14. Prepares, coordinates and oversees the proper disposition of, all paperwork relating to renting or vacating housing units in accordance with established procedures.
  15. Responsible for entering, submitting and maintaining tenant information through electronic PIC system.
  16. Prepares and submits 50058 report in a timely manner.
  17. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to tenant service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
  18. Performs annual and new move-in/move-out, housekeeping, and emergency inspections, and re-inspections. Ensures Uniform Physical Condition Standards (UPCS) Protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections as assigned. Oversees preparation of move-in/move-out adjustments and requests. Ensures receipt of all relevant paperwork.
  19. Informs tenants of REAC inspections and accompanies REAC inspector on inspections.
  20. Performs walk-by inspections, at least monthly, of buildings and grounds to ensure maintenance of curb appeal and tenant compliance with applicable lease provisions. Issues citations when necessary and provides oversight of effective resolution of unsatisfactory conditions with tenants.
  21. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among tenants, if possible, to mitigate detrimental effects and/or avoid continued grievances.
  22. Monitors lease violations and delinquent rent roll; oversees issuance of delinquent notices and late payment charges and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears as necessary. Monitors abandoned units.
  23. Interacts with Attorney to initiate court proceedings against tenants for non-payment of rent within time frame allowed by law to expedite cases; issues eviction notices when necessary.
  24. Assists in achieving maximum rent receivable collections for all properties. Maintains Fraud list and charge offs and in conjunction with the Director of Housing Management, initiates court proceeding against tenants for nonpayment of rent.
  25. Monitors, reviews and analyzes housing management data and prepares monthly, quarterly, and annual and/or other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner.
  26. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting Housing Management activities.
  27. Oversees all maintenance and Capital Improvement activities, identifies the physical conditions of Agency properties, and makes certain they are maintained in marketable condition. Oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future plans and developments.
  28. Oversees all Resource Center activities, ensuring the delivery of effective on-site services offered to the residents at the assigned property.
  29. Process open service work orders and emergency service work order and maintain status until service is completed and closed out.
  30. Maintains continual and ongoing communication with tenants, resolves concerns to foster a feeling of pride in their units and the community, and a sense of belonging to the Agency family.
  31. Prepares outreach programs and send information to the community and other social service agencies and advertises in the newspaper.
  32. Seeks out financial support for needy families, gives referrals to disabled and elderly tenants in need of assistance with housekeeping and works with Child Protective Services, Adult Protective Services, and Area on Aging.
  33. Confers with Security Officers and interacts with Police Department as required; Reviews Offense Reports which include all calls in and around the Agency, identifies lease violations, documents, sends letters to tenants and maintains all incidents violations in tenant files.
  34. May be responsible for purchase of office and supplies for units in accordance with the Agency’s procurement policy
  35. Schedules pest control annually.
  36. Coordinates the improvement of communication and cooperation between tenants and management by staying knowledgeable of, and ensuring tenants are informed of, new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with tenants to outline changes and/or new directions in policies and programs.
  37. Counsels tenants who are not complying with policies and procedures, having economic, health, or social problems, and have delinquent rent problems. Ensures tenants are appropriately notified of lease violations, eviction proceedings. Ensures referral of tenants to appropriate social services personnel when indicated. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  38. Responsible for deterring and preventing tenant fraud and abuse through participation in the Agency’s program to prevent fraud and abuse, through rent review, verification of income, counseling, prosecution, etc.
  39. Attends training as necessary to learn new skills and to review rules, regulations and policies.
  40. Reviews and remains current on all relevant rules and regulations concerning appropriate Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  41. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates.
  42. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

Associate degree in Business, Public Administration, or Social Sciences from an accredited college or university and at least three (3) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy.
  2. Thorough knowledge of HUD rules and regulations that apply to Housing Management.
  3. Working knowledge of laws and standards that apply to Housing Management property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
  4. Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
  5. Working knowledge of the operation of the Agency’s computer system and applicable software.
  6. Working knowledge of the agencies that provide assistance and services to tenants, including knowledge of eligibility requirements.
  7. Knowledge of mathematics and general accounting procedures sufficient to perform calculation required for summarizing rent collections, making deposits, rent adjustments, and assisting the Director of Housing Management in preparation of the annual operating budget and long-term budgets.
  8. Ability to maintain required records such as tenant files, vacancy reports, etc.
  9. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property.
  10. Ability to read and interpret policies and guidelines in order to make sound decisions.
  11. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed.
  14. Ability to communicate in English and Spanish.
  15. Skilled in analyzing situations in order to identify problems and offer possible solutions.
  16. Eligibility for coverage under PHA fleet auto insurance.
Supervision Controls

The Property Manager receives instructions primarily from the Director of Housing Management. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee’s work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives.

The Property Manager gives instructions to subordinates that are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, achievement of goals and objectives, evaluates employee job performance, and recommends hiring, training, firing, and disciplinary actions.

Guidelines

Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the Director of Housing Management.

Complexity

The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and property management issues using personal judgement based on prior experience.

Difficulty may be experienced in making final application determinations and in applying appropriate HUD and PHA criteria in situations such as counting or exempting individuals’ income.

Scope and Effect

Property Managers are key employees in the management and operation of affordable Housing Management and their work affects tenants, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with local officials (police, city council members, City Code Enforcement), outside service agencies, contractors, advertising contacts, social workers, other employees, and tenants assisted by the Agency. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning Housing Management.

Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion during on-site visits with tenants or staff members and inspections of units and/or facilities.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.
  5. 5. Must achieve a Public Housing Management Certification within one (1) year from date of hire.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

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