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Employment Opportunities

Join the Team

Join the Housing Authority of the City of Laredo in the quest to provide safe, decent, and sanitary housing to its communities. We encourage you to become part of our team and benefit from our competitive compensation, excellent benefits package, and pleasant work environment.

LHA provides all permanent full time employees with Health Insurance upon completion of their two month probationary period and a Retirement Plan, Life Insurance, Annual Leave, and Sick Leave upon the completion of their six month probationary period.

Applications

Employment applications are available at the Housing Authority of the City of Laredo Administration Building, 2nd Floor.

You may also download the application on this website and submit in person, fax or by email listed.

Applications, resumes, and other supporting documentation may be submitted via email, fax, postal mail, or in person Monday-Friday between the hours of 8am-12pm and 1pm-5pm at:

Housing Authority of the City of Laredo
2000 San Francisco Ave.
Laredo, Texas 78040
956.722.4521
956.722.6561 (fax)

hremail

Change lives by joining us. We bring assistance to the community and collaborate on making a difference.

Benefits

Health Insurance

The Housing Authority provides and covers 100% of the premium of Health Insurance through Blue Cross Blue Shield of Texas. A buy up plan is available.

Retirement Plan

LHA Employees are provided with a Retirement Plan through Housing Authority Retirement Trust (HART). The Housing Authority contributes 9% of the employee’s actual worked wages towards their plan. Employees are responsible for contributing 2% of their gross wages towards their own plan.

Life Insurance

The Housing Authority provides a Life Insurance of two times (2x) the salary of the employee. Additional coverage may be purchased.

Annual/Sick Leave

Hours of annual and sick leave are accrued at six months from the date of hire.  Each pay period an employee will earn four (4) hours for annual and four (4) hours for sick.

Elected Benefits

LHA employees may elect to purchase additional insurance coverage from the offered policies:

  • Vision
  • Dental
  • Life
  • Cancer
  • Accidental Death/Dismemberment
  • Air Evac Lifeteam
  • Legal Shield
  • Short-Term Disability

Direct Deposit Option

Direct deposit is a banking option that allows the transfer of funds without the hassle associated with paper checks. This is a free service that allows us to deposit you pay check directly into your personal checking or saving account. Download and turn in this form to our finance department.

Direct Deposit Form

Official Standard Holidays

Authorized Day

New Year’s

Martin Luther King Day

President’s Day

Cultural Diversity & Heritage Day

Good Friday

Memorial Day

Juneteenth

Independence Day

Labor Day

Veteran’ s Day

Thanksgiving Day

Christmas Eve

Christmas Day

Personal Holiday (Remove after 12/31/21)

When Observed

January 1st

Third Monday in January

Third Monday in February

March 31st

Friday before Easter Sunday

Last Monday in May

June 19th

July 4th

First Monday in September

November 11th

Fourth Thursday in November
Friday after Thanksgiving

December 24th

December 25th

Scheduled & Approved by Supervisor

Positions Available

For employment consideration please submit a completed LHA Job Application.
Assistant Property Manager
Title: Assistant Property Manager
Reports To: Property Manager
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: October 4, 2021
Position Summary

Responsible for assisting in managerial and administrative work involving the management and operation of Agency properties. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assist Property Manager in reviewing and monitoring Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court if necessary.
  2. Processes all accounts receivable billing (rents, collection, work order charges, misc. charges, lock out charges, etc.) and apply late fees or adjustment to account. Create daily rent deposits and balance cash draw. Provides tenants with deposit and rent receipts. Closes out and balances draw. Makes bank deposits as required
  3. Makes daily rounds and home visits and discusses tenants’ needs in relation to their home environment, identifying any issues or any needs tenants may have.
  4. Meets with prospective tenants, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
  5. Checks all aplicants and new hires through Enterprise Income Verification System (EIV) .
  6. Provide move-in orientation to new tenants showing vacant units to prospective tenants, assists in processing applications, quotes price, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
  7. Maintains quality control on tenant records and files to ensure consistency and compliance with regulations and program requirements.
  8. Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing tenant files. Create a list of terminations and prepares lease termination report
  9. Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
  10. Coordinates and schedules preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing daily walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
  11. Receives calls from tenants and/or Property Manager requesting maintenance services and determines whether the nature of the work orders is of an urgent, emergency, or a routine nature. Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
  12. Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintain complete and accurate work order files for each unit.
  13. Conducts annual and follow-up housekeeping inspections.
  14. Acts as liaison with tenant associations, assesses tenants’ concerns, investigates tenant complaints, schedules conferences to discuss and initiate solutions, informs tenants of policy changes, and may assist in development of tenant activities, making suggestions for improved participation in tenant activities and implementation of tenant incentive programs.
  15. Refers tenants to the social services agencies when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to tenants. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  16. Monitors tenant compliance with lease provisions, reports instances of tenant fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to tenants.
  17. Prepares packages for annual reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, establishment of priority for housing, determination of unit size to ensure compliance with HUD regulations and the Agency’s Administrative Plan.
  18. Maintains tenants files and related documentatinon regarding continuing eligiblity of the re-exam annually.
  19. Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
  20. Reviews and keeps updated on all applicable rules and regulations concerning assisted housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  21. Acts as Property Manager in his/her absence.
  22. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School Diploma or GED required. Associate’s degree in Social Work, Public Administration, or closely related field from an accredited college or university desired. Three (3) years of Property Management experience, or an equivalent combination of education, training, and experience.

Knowledge and Skills
  1. Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
  2. Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
  3. Thorough knowledge and experience in a housing assistance program or social services field.
  4. General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
  5. Ability to accurately and completely document in writing appropriate events and activities.
  6. Ability to read and comprehend relatively complex material.
  7. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
  8. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining Agency policies and procedures.
  9. Ability to interview and counsel tenants and deal effectively with situations that require tact and diplomacy, yet firmness.
  10. Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
  11. Ability to prepare clear and concise narrative and statistical reports.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly, concisely, orally and in writing.
  14. Ability to communicate in Spanish and English.
Supervision Controls

The Assistant Property Manager receives instructions from and is accountable to the Property Manager. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee may assist the Property Manager by overseeing subordinates as required, but does not have supervisory duties assigned.

Guidelines

The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.

Complexity

The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and management of staff using personal judgement based on prior experience.

Scope and Effect

Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing and their work affects tenants, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with tenants, coworkers, local officials (police, judges), outside service agencies, utility companies, contractors, and advertising contacts. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Regularly, contact requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals.

Physical Requirements
  1. Work is performed indoors and outdoors and involves physical exertion which entails walking long distances, climbing stairs, carrying, and reaching. May also frequently stand for long periods at a time. Requires the ability to effectively deal with on-call after-hours emergencies.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. May be required to work an unusual work schedule.
  4. Must pass a criminal background check.
  5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Bibliotech Lab Technician
Reports To: Program Coordinator
Department / Division: Community Programs
FLSA: Non-Exempt
Employment Status: Part-Time
Date:April 13, 2021
Position Summary

Provides instruction and assistance to patrons engaged in computer learning and instructional activities in the BibilioTech Digital Library. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Provides instruction and assistance to patrons in the use and application of computer aided learning and instructional software programs.
  2. Provides assistance to patrons in accessing and utilization of computer resources, (e.g., learning modules, Internet research etc.).
  3. Facilitates computer testing activities; maintains records and distributes to patrons accordingly.
  4. Performs basic troubleshooting of computers, software, and associated peripheral equipment; contacts vendors or Agency IT departments as required and arranges for repairs and maintenance.
  5. Develops, maintains, and updates schedules for a multi-program lab resource to ensure efficient and effective use of computer learning resources.
  6. Reinforces BibilioTech Digital Library policies and procedures to ensure a safe and educational learning environment.
  7. Prepares or assists in the preparation of instructional and vocational materials.
  8. Maintains accurate and complete records of patron’s educational progress and log sheets.
  9. Assists with special events on and off Agency site as required.
  10. Provides primary technical assistance support for computer hardware and software operations to end user.
  11. Completes applicable forms, schedules and instructional reports.
  12. Cleans and maintains computers, equipment and workstations.
  13. Maintains inventory of educational materials and equipment.
  14. Assists with procurement of new equipment, software, books and materials.
  15. Maintains and/or enhances professional and technical knowledge knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations as applicable.

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job.

Education and Experience

Associate’s degree in Computer Science, Electronics, Management Information Systems or a closely related field and two (2) years’ experience in education, training or experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Ability to display knowledge of computer principles, techniques, procedures, software applications, and technical vocabulary related to community educational programs.
  2. Requires the ability to display knowledge of operating characteristics of automated information systems, associated computer hardware, and system applications utilized by the BibilioTech Digital Library.
  3. Ability to analyze, document and explain program failures to technical support staff to ensure that system problems may be rectified in a timely manner.
  4. Ability to display knowledge of the use of standard office machines, computers and classroom equipment and materials.
  5. Good knowledge of basic teaching methods and techniques.
  6. Good knowledge of techniques for dealing with children and patrons in an individual and group setting.
  7. Good knowledge of recordkeeping practices and principles.
  8. Ability to recognize problems and recommend solutions.
  9. Ability to motivate and engage patrons interest in learning activities.
  10. Ability to communicate effectively, both verbally and in writing.
  11. Ability to establish and maintain effective working relationships with co-workers, patrons, vendors and outside organizations.
  12. Must have advanced skills and knowledge in approaches and systems and be able to use independent judgment and possess decision-making ability.
  13. Must be able to make recommendations regarding policy development and implementation.
  14. Ability to evaluate patron and community partners satisfaction, develop cooperative associations and utilize resources for continuous improvement.
  15. Ability to analyze data and information and prepare complex reports, graphs, charts, and spreadsheets and to summarize findings.
  16. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Program Coordinator. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the Program Coordinator, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. Special projects are managed with little oversight. The employee has no supervisory duties.

Guidelines

Guidelines include established policies and procedures, traditional practices, reference materials such as desk manuals, dictionaries, handbooks, federal regulations and the Internet. If guidelines do not cover a situation, the employee consults the Program Coordinator. Sound judgment, consistency and accuracy are needed to successfully perform duties.

Complexity

The Bibliotech Lab Technician performs a wide variety of non-routine tasks. The employee must identify the work that needs to be done based on critical need and impact to Agency operations and determine how to accomplish it, while exercising considerable judgment regarding the impact and avoidance of downtime as a result of decisions.

Some difficulty may be experienced in performing multiple user/department projects that are time-sensitive, while maintaining a high degree of accuracy and judgment.

Scope and Effect

The employee’s work affects the BibilioTech Digital Library and its users. Keeping technical systems and components running and optimized enables the Library’s operational staff to deliver quality services to clients. Through appropriate Technical Systems administration, ensuring the Digital Library’s service delivery is not compromised, the Agency can more effectively and efficiently achieve its’ goals and mission.

Personal Contacts

The employee has contact with a broad range of individuals including: co-workers, residents, outside professionals, contractors, vendors, and other business firms that provide services. Personal contacts serve multiple purposes including: giving or exchanging information, providing services, to make decisions, resolve problems, motivate and negotiate.

Physical Demands
  1. Frequently moves objects weighing up to 10-25 pounds; occasionally moves objects weighing up to 50-75 pounds.
  2. Work environment involves some exposure to temperature variations and occasional exposure to high voltage equipment.
  3. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  4. Work may involve some physical exertion, such as kneeling, crouching, reaching, carrying or lifting and eyestrain from working with computers and other office equipment.
  5. Must be able to bend, stoop, push, and pull in the performance of duties.
  6. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  7. Must have vision and hearing corrected to be able to perform essential job functions.
  8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  9. Must maintain a professional appearance and portray a positive image for the Agency.
  10. Must be able to maintain punctuality and attendance as scheduled.
  11. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work an unusual work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are
guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with The Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Clerk
Reports To: Assistant Director of Housing Management
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: March 5, 2021
Position Summary

The employee is responsible for greeting clients via telephone or in person and provides administrative support to the Administrative Office and within the Housing Management Department. The employee performs general office work and various administrative support functions. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person. Answers general inquiries from other employees, tenants and the public, in person and over the phone. Refers calls and/or visitors to other employees or departments as appropriate. Secures and transmits routine information on Agency programs as directed.
  2. Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; listens, hears and resolves customer and public complaints and observes and reports any unusual activity in the front lobby.
  3. Responsible for receiving customer documents, providing photocopies and receipts for documents dropped off to the front desk and distributing the documents to the appropriate employee and/or department.
  4. Provides employment applications to the public interested in employment and distributes completed applications to the Human Resource Department.
  5. Provides administrative support by sorting, logging and distributing mail, and incoming shipments.
  6. Assists in collecting payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. Maintains an accurate cash drawer and balances daily.
  7. Provides assistance to the staff to ensure overall departmental efficiency by composing, preparing, setting up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports, relevant information from a variety of sources, and/or knowledge of Agency policy and procedures and presents the information in a clear and understandable format.
  8. May collect payments for rent, deposits, fees and other services from residents and issues receipts.
  9. Maintains lobby area in a neat, presentable, and orderly style.
  10. Alerts security of all disturbances and inappropriate behavior.
  11. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School diploma or possession of a certificate of equivalence of High School Achievement (GED), and two (2) years of relevant experience in reception and/or clerical experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.

Knowledge and Skills

Good knowledge of general office practices and procedures, including business English and arithmetic.

  1. Knowledge of operation of a multi-line telephone system and usage of correct telephone etiquette.
  2. Comprehensive knowledge of Housing rules, regulations, HUD procedures and policies.
  3. Ability to treat callers, customers and visitors with unfailing courtesy, attentiveness and have a professional attitude.
  4. Ability to meet and deal tactfully and courteously with the public and to establish and maintain effective working relationships with other employees.
  5. Considerable skills in operating computer equipment, software packages, and general office machines.
  6. Ability to communicate clearly and concisely orally and in writing.
  7. Proper English grammar and usage, vocabulary, arithmetic, punctuation and spelling.
  8. Ability to accurately and completely document in writing appropriate events and activities.
  9. Ability to communicate in English and Spanish is desirable.
Supervisory Controls

The employee receives instructions from the Assistant Director of Housing Management. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee depending on the assignment. The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established Agency policies and procedures, traditional practices and written guidelines. These guidelines cover most job-related situations and the employee uses independent judgment in making routine decisions. If guidelines do not cover a situation, the employee normally consults the supervisor.

Complexity

The employee performs a variety of routine and generally related tasks. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Some computer applications may be difficult to accomplish and require resourcefulness and extra effort by the employee. Decisions regarding unusual circumstances are referred to the supervisor.

Scope and Effect

The employees work affects the supervisors, other Agency employees, and the perception of the Agency by clients and the general public. Performing duties effectively efficiently, and in a professional manner enhances relationships between the Agency and its clients and contributes to the Agency’s overall ability to provide housing that is decent, safe, and sanitary.

Personal Contacts

Most of the employee’s contacts are with Agency employees, clients, and the general public. The purpose of the contacts is to give or exchange information, provide services, make decisions, motivate, negotiate, and resolve problems. Most contacts are structured or confidential in nature and the employee is expected to use normal tact and courtesy.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must maintain a professional appearance and portray a positive image for the Agency.
  6. Must maintain punctuality and attendance as scheduled.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
  9. Ability to communicate in Spanish and English is desirable.
Work Environment

Work involves the normal risks or discomfort associated with an office environment, and is usually in an area that is adequately heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Human Resources Manager
Title: Human Resources Manager
Reports To: Executive Director
Department/Division: Administrative/Human Resources
FLSA Status: Exempt
Employment Status: Full-Time
Date: October 21, 2021
Position Summary

Responsible for overseeing administration of hiring, retention, termination, personnel records, legal compliance, compensation, benefits, risk management and long-term staffing strategies. Responsibilities include strategic development and administration of personnel rules and regulations, pay and job classification structure, and programs for employee training, safety, health, and morale. Serves as a strategic partner to identify current and future needs for the Agnecy to achieve it’s goals. These tasks are to be performed at a level that supoprts the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Effectively manages the administration and/or coordination of employment, labor relations, compensation, and benefits. Assists and advises all departments in Human Resources matters to maximize employee understanding of Agency goals and policies.
  2. Administers all employee benefit programs, including group medical insurance, life, dental, vision, cancer accident and disability insurance (short-term and long-term), and retirement savings (retirement disbursement or loan withdrawals). Conducts and/or coordinates employment information presentation, and enrollments.
  3. Prepares employee census to get quotes from insurers and providers of health benefits on an annual basis or as needed.
  4. Provides guidance for overall level of compensation of employees by providing data needed to ensure Agency is maintaining pay scales according to current economic conditions and competitive conditions within the labor market.
  5. Maintains employee job descriptions to ensure identification of skills and abilities that are essential, required, and performed on a regular and continuing basis. Consults with supervisors and department heads to ascertain duties and works with them to gather information for the creation of descriptions for hires in new staffing positions.
  6. Develops and implements personnel policies for all staff, and oversees adherence to Section 3 reporting, EEOC and Affirmative Action programs and diversity goals set by the Agency.
  7. Maintains personnel policy manual and proposes policy amendments and revisions.
  8. Conducts annual training for sexual harassment, Section 504, safety and others as needed.
  9. Ensures all employees who operate an Agency vehicle has a valid driver’s license.
  10. Maintains cordial relationship with workers, and supervisors to improve relations between workers and lower level management personnel by discussing problems, and analyzing and resolving situation directly if possible without the necessity of formal complaint procedures.
  11. Participates in employee disciplinary meetings, and complaint procedures, keeping an unbiased stance that balances the need of the employees and the employer, so that each situation can be considered on its own merits and efficient means can be used to solve problems and/or carry through with well thought-out decisions.
  12. Provides consultative support to management, interprets, explains, and enforces Agency policy matters and federal and state compliance issues such as non-discriminatory hiring methods, disciplinary actions, terminations, FLSA, EEO, ADAAA, GINA, HIPAA, FMLA, etc. and recommends needed changes. Coordinates and participates in diversity and sexual harassment awareness training.
  13. Establishes risk control and safety standards to comply with OSHA and HUD regulations.
  14. Participates in salary surveys to ensure equitable pay for duties performed and conducts bi-annual Maintenance Wage Survey as required by HUD.
  15. Interacts with IT Department to develop proper systems for auditors and to develop other programs for the Agency.
  16. Challenges/investigates worker’s compensation and unemployment.
  17. Maintains accurate and complete personnel records, ensuring that rules concerning confidentiality and retention are followed.
  18. Responsible for organizational development and training programs for all employees. Assist department heads with succession planning and employee development.
  19. Responsible for recruiting, selecting, evaluating, and developing department and Agency staff. Reviews and acknowledges receipt of applications received for employment to support management in obtaining qualified candidates through evaluation of qualifications and work history.
  20. Responds to regulatory inquiries by preparing, reviewing and submitting written responses to requestor, collaborates with Agency attorneys, and responds or testifies at employee hearings or legal proceedings.
  21. Requires advanced skills and knowledge of Human Resources systems and approaches which affect the design and implementation of major programs and/or processes organization-wide.
Education and Experience

A Bachelor’s degree within Human Resources, Business Administration, or a closely related field from an accredited college or university with five (5) years of responsible Human Resources experience. Three (3) years prior supervisory experience is also necessary.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

  • Fair Housing

One (1) of the following Professional in Human Resources Certification(s) preferred:

  • Professional Human Resource (PHR)
  • SHRM’s Professional Certified Professional (SHRM-CP)
  • Senior Professional Human Resource (SPHR)
  • SHRM’s Senior Certified Professional (SHRM-SCP)
Knowledge and Skills
  1. Thorough knowledge of federal and state employment laws affecting public employers.
  2. Thorough knowledge of Agency operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to public housing Agency Human Resources matters.
  3. Good knowledge of business English and math.
  4. Thorough knowledge of the modern principles, practices, and techniques of personnel management, training, and performance evaluation.
  5. Strong interpersonal and communication skills and ability to present information in a clear, organized, and convincing manner.
  6. Must be able to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
  7. Ability to accurately and completely document in writing appropriate events and activities.
  8. Ability to read and comprehend complex material.
  9. Must be able to type a minimum of 45 wpm.
  10. Ability to meet aggressive deadlines and effectively manages multiple priorities.
  11. Ability to identify Human Resources and/or personnel problems and develop effective solutions and/or make valuable contributions toward resolving difficult issues.
  12. Ability to establish and maintain effective working relationships with co-workers, and persons outside the Agency.
  13. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
  14. Ability to operate appropriate Agency computer equipment and software packages.
  15. Ability to communicate in English and Spanish is desired.
Supervision Controls

The Human Resources Manager receives instructions from the Executive Director. Methods of accomplishing work are generally at the discretion of the employee and the employee is free to develop methods, deadlines, priorities, and objectives based on their own judgment. Instructions to the employee are usually general in nature. When instructions are received, they are usually specific and detailed because they apply to unusual and rarely occurring situations. Special projects are managed with little oversight. The employee keeps the Executive Director informed of work progress. The Human Resources Manager has no supervisory duties.

Guidelines

The employee refers to government regulations, federal, state and local laws, and Agency policies and procedures in performing work. These guidelines cover most job-related situations, although the employee is frequently required to use independent judgment in making decisions. If guidelines do not cover a situation, the employee consults the Executive Director, legal counsel or makes a decision based on the circumstances and experience.

Complexity

The employee performs a moderate number of routine tasks and other related tasks that are not routine in nature. The course of action is determined by established procedure, the supervisor, or the employee. Tasks frequently have to be coordinated, integrated, and/or prioritized. Usually, the employee determines what needs to be done and how to accomplish it through use of creative thinking and existing methodologies. The employee makes decisions regarding unusual situations or conflicting data.

Responding to staff members and coworkers on a continuing basis necessitates great patience, tact, and diplomacy. Ever-changing laws and regulations require frequent updating and promulgation of Agency plans, policies, and procedures affecting Human Resources issues.

Scope and Effect

The employees work affects Agency employees, their perception of the Agency, and ensures the personnel policies and procedures are being followed. Performing duties effectively efficiently, and in a professional manner enhances work relationships among employees and ensures they obtain needed information and direction in a confidential environment, which contributes to the Agency’s overall ability to provide quality services. The employees work also helps shield the Agency from the potential for employee misunderstandings and the potential for litigation.

Personal Contacts

The Human Resources Manager has contact with a broad range of individuals including applicants, all levels of Agency personnel, attorneys, Workers’ Compensation carriers, insurance carriers, and business firms. Most contacts with people outside the Agency are relatively unstructured and require tact and diplomacy on a routine basis. Contact often requires negotiation and/or handling of controversial matters.

Contact serves multiple purposes including: giving or gaining information, planning, coordinating, advising, motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and resolving significant and/or sensitive issues.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential office-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must be able to maintain punctuality and attendance as scheduled.
  8. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of the City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of the City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

 

 

Leasing & Occupancy Technician
Reports To: Director of Section 8
Department/Division: Section 8
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: July 22, 2020
Position Summary

Responsible for implementing the Agency’s Section 8 Program’s leasing and occupancy policies and procedures in accordance with HUD, federal, local and other applicable laws, rules, policies, and procedures. Performs a variety of tasks related to admission and occupancy. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Responds courteously to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate regarding the Section 8 program and portability process.
  2. Schedules and conducts re-examination interviews with tenants as assigned, following proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Assists in examination and resolution of income discrepancies as necessary.
  3. Counsels participants and landlords on Section 8 Program, briefing them on rights privileges, obligations, and responsibilities; Prepare Housing Assistance Payment (HAP) Contracts and Leases, and contacts landlords an participants to ensure their contract execution in accordance with program requirements.
  4. Collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for recertification’s and move-in’s. Explains rent calculation to tenants and assists with completion of recertification materials as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
  5. Conducts annual re-examination of Section 8 tenants, prepares lease agreements and negotiates HAP Contracts; Ensures proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Examines and resolves income discrepancies as necessary.
  6. Initiates Termination of Assistance of families for non-compliance, or non-performance, or other grounds in conformance with established Agency policy and procedures.
  7. Processes portability billing in the system to ensure payment of the initial Public Housing Agency (PHA). Enters incoming billing from other PHA to ensure that the correct rent is being paid on behalf of the tenant. Makes appropriate changes in system of information in a timely and accurate manner.
  8. Coordinates background information checks of tenants to be recertified. Performs final eligibility verifications.
  9. Based on information and Waiting List data, contacts eligible applicants to offer available units in accordance with Agency policies and procedures.
  10. Reviews lease documents for accuracy and completeness and executes lease.
  11. Assists in preparation and distribution of notices of rent violations and assists Section 8 Administrator with lease enforcement.
  12. Prepares/completes Form HUD-50058 in an accurate and timely manner and sends to the Section 8 Administrator for quality control review prior to timely electronic submission to the PIC system.
  13. Ensures proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Examines and resolves income discrepancies as necessary.
  14. Reviews and discusses non-compliant tenant issues with Section 8 Administrator to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
  15. Enters move-in and move-out data into the system, as needed.
  16. Processes and maintains files and correspondence associated with the leasing/occupancy process.
  17. Maintains account information such as present rent, and coordinates other collections due, late payment notification, and reconciliation of rent and other charges collected throughout the month with appropriate personnel.
  18. Accurately updates the system with system notes and ensures compliance with program requirements and regulations. Reviews tenant/applicant files/folders and verification forms for accuracy and completeness and accurately input data into the computer in a timely manner.
  19. Processes Veterans under the Veteran’s Affairs Supportive Housing (VASH) program leasing and occupancy regulations.
  20. Compiles statistical data and prepares reports related to completed recertification, applicant folders, occupancy, and tenants as required.
  21. Processes and maintains files and correspondence associated with the leasing/occupancy process in an accurate and timely manner.
  22. Documents and investigates tenant complaints and schedules appointments to discuss and initiate solutions or refers to Section 8 Administrator as appropriate to the situation.
  23. Ensures privacy and maintains the security of confidential materials.
  24. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. (Standard)
Education and Experience

High School diploma or (GED) and three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.

The following Certifications must be obtained within one (1) year of employment or another allowable period of hire as authorized by the Executive Director or his/her designee:

  • Occupancy Specialist
  • Enterprise Income Verification System (EIV)
  • Rent Calculation
  • Fair Housing
Knowledge and Skills
  1. Working knowledge of federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to Section 8 Housing Choice Voucher Program.
  2. Thorough knowledge of interviewing techniques and record maintenance.
  3. Ability to meet and deal tactfully and courteously with the public.
  4. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
  5. Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to tenants in an objective and impartial manner.
  6. Working knowledge of the operation of the Agency’s computer system and application software.
  7. Knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
  8. Working knowledge of interviewing techniques and record maintenance.
  9. Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.
  10. Ability to use basic office equipment such as telephone, fax, copier, and computer.
  11. Ability to communicate clearly, concisely, verbally and in writing.
  12. Ability to establish and maintain an effective working relationship with other employees.
  13. Ability to deal effectively with situations requiring tact and diplomacy.
  14. Ability to communicate in English and Spanish is desirable.
Supervision Controls

The employee receives instructions from the Section 8 Administrator. The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. The employee’s work is reviewed periodically for conformance to Agency policies and attainment of objectives. The Leasing & Occupancy Technician has no supervisory duties.

Guidelines

The employee performs routine duties by following established HUD and Agency policies and procedures. These guidelines cover most job-related situations and the employee may use independent judgment in making decisions within established parameters and area of expertise. If guidelines do not cover a situation, the employee normally consults the supervisor. Guidelines are generally specific and clear.

Complexity

The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect

The employee’s work affects tenant families, managers, other agencies, and other Agency personnel. The employee’s efforts can enhance the Agency’s continuing efforts to provide adequate leased housing to low-rent housing families on a timely basis and at reasonable rates.

Personal Contacts

Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by tenants, and other Agency activities.

Physical Requirements
  1. Work is principally sedentary but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of office related duties.
  4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
  5. Must be able to establish and maintain effective working relationships with co-workers and clients and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  6. Must maintain a professional appearance and portray a positive image for the Agency.
  7. Must maintain punctuality and attendance as scheduled.
  8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Maintenance Aide
Title: Maintenance Aide
Reports To: Maintenance Mechanic
Department/Division: Housing Management
FLSA Status: Non-Exempt
Employment Status: Full-Time
Date: October 31, 2019
Position Summary

The Maintenance Aide performs a variety of general, basic maintenance and repair functions (below the level of a skilled Maintenance Mechanic) under close supervision in one or more of the crafts or trades. May work independently or be assigned to a crew of workers. May give assistance to skilled Maintenance Mechanics or be assigned to specific functions such as general maintenance and repair, and grounds duties. Employee performs carpentry, electrical, plumbing, welding, and general repairs in response to service requests and results of inspections of units in accordance with Uniform Physical Conditions Standards (UPCS) or other HUD required standards. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Assists in or makes minor repairs to plumbing systems by performing general work including rough piping for domestic water and sanitary sewer, repair/replacement/installation of plumbing fixtures such as sinks and bathtubs, installation of valves for shower, kitchen, and bath, replacing washers, mending burst pipes, repairing leaks, opening clogged drains, and performing other appropriate repairs/installations to meet or exceed housing quality standards.
  2. Assists in making carpentry repairs/replacements to damaged walls, roofs, woodwork, floors, gutters and downspouts, doors, door knobs, fences, gates, windows, doorbell, peepholes, door and window screens
  3. Assists in repairs and adjustments to various appliances and equipment (e.g., dishwashers, stoves, water heaters, refrigerators, electric motors, smoke detectors, etc.) and assists in replacement of appliances and equipment when necessary.
  4. Assists in installation and repair of electrical lighting systems, fuses, and other minor electrical repairs.
  5. Performs cleaning and assists with minor repairs on HVAC systems in accordance with manufacturer’s specifications.
  6. Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
  7. Paints all prepared surfaces with a brush, roller, or spray equipment. Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers, and plates.
  8. Performs “make-ready” duties on vacant units and may clean office building, bathrooms, hallways, community rooms, laundry facilities, and community room kitchens, in accordance with Agency standards by performing the following duties:
    1. Sweeps, scrubs, waxes, and polishes floors using brooms, wet mops, scrapers, and/or heavy powered scrubbers and buffers
    2. Cleans rugs and carpeted floors using light-weight and or heavy powered vacuum cleaner, hand sweeper, or shampooer as appropriate.
    3. Washes and cleans windows, walls, ceiling, and fixtures, using ladders as needed
    4. Cleans, disinfects, and deodorizes lavatories, urinals. and toilet bowls. Cleans mirrors, sinks, faucet knobs, and scrubs and cleans enameled and ceramic walls and toilet partitions in restrooms
    5. Disconnects and cleans appliances.
    6. May spray/treat for insect and rodent control.
  9. Performs preventive maintenance as assigned such as checking smoke detectors, checking emergency lights, replacing light bulbs, cutting off water to sill cocks, cleaning dryer vents, changing furnace/air-conditioner filters, cleaning guttering, and adjusting exterior light timers.
  10. Reports all unusual circumstances such as vandalism, missing light bulbs or fixtures, missing smoke detectors, fire extinguishers to the supervisor.
  11. May assist in graffiti removal and/or repainting. May assist with painting of fire lanes, parking dividers, etc.
  12. Reports supply needs to the supervisor
  13. May assist in transporting, loading, and unloading of cabinets, counters, appliances, furniture, supplies, materials, etc., as assigned.
  14. May assist in mowing, landscaping, cutting trees and bushes and hauling off brush and debris
  15. May assist management/leasing staff with curb appeal functions which may include detailing model units, putting out balloons, banners, a-boards, etc.
  16. Cleans and maintains Agency-owned materials, lools, and equipment in a neat and orderly manner at all times. Maintains a neat and organized workshop area free of clutter and debris. Upon completion of maintenance task, all tools and excess supplies must be cleaned up and stored appropriately.
  17. Subject to on call rotation and after hours maintenance emergencies in accordance with Agency policies and procedures.
  18. Follows all established safety procedures and standards.
  19. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

High School graduate or GEO desirable. Two (2) years’ experience in building maintenance or vocational training which involved training and/or experience in areas of carpentry, plumbing, and electrical repairs, or an equivalent combination of education and experience, preferably in multi-housing.

Knowledge and Skills
  1. Good knowledge of techniques, methods, materials, and equipment used in custodial activities and grounds keeping.
  2. Ability to understand and follow simple instructions.
  3. Skilled in use of various custodial and building maintenance tools and equipment as appropriate
  4. Ability to perform moderately strenuous physical activity.
  5. Ability to establish and maintain effective working relationships with other employees and tenants.
  6. Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work.
  7. Ability to read and/or understand directions contained in repair manuals and instructions/warning on cleaning agents.
  8. Ability to communicate in English and Spanish is desired.
Supervision Controls

The employee receives instructions from the Maintenance Mechanic. Generally, methods of accomplishing duties are limited and within established procedures and parameters established by the supervisor. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is monitored during each phase of the assignment and reviewed for progress, compliance with procedures, and for quality and completeness. The employee has no supervisory responsibilities.

Guidelines

The employee follows established maintenance procedures and practices and service manuals in performing assigned tasks. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine and repetitive in nature. Some tasks require the exercise of personal judgment in making decisions on accomplishing assigned work. The employee must consider safety and liability issues, weather, and timeframes for accomplishing work.

Scope and Effect

The employee’s work primarily affects the Agency’s grounds and non-dwelling facilities. If accomplished properly, work efforts enhance the overall appearance of the developments and the surrounding community.

Personal Contacts

The employee’s personal contacts are primarily with tenants, other employees, vendors, city employees, and contractors. Contact with tenants is particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely, and to document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Requirements
  1. Normal physical activity can be tedious and require heavy lifting, carrying, and prolonged standing, walking, reaching, bending, pushing, pulling, kneeling, crouching, stooping, climbing, balancing and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders, and jointers.
  2. Must be able to lift up to fifty (50) pounds without assistance.
  3. Must have a sense of balance sufficient for standing on a ladder of at least six (6) feet in height for an extended period of time
  4. Must be able to operate hand tools, power tools, and equipment (e.g. , drills, wrenches, hammers, pliers, electrical [Ohm] meters, saws, threaders, plumbing snakes, etc.)
  5. Work requires spatial perception, and finger and manual dexterity.
  6. Must be able to establish and maintain effective working relationships with co-workers, tenants, and persons outside the Agency and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  7. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties.
  8. Must be able to use fingers bilaterally and unilaterally to utilize job-related tools and equipment.
  9. Must have vision and hearing corrected to be able to legally operate a vehicle in various environmental and traffic conditions and perform essential job functions.
  10. Must have normal color perception to differentiate colors of electrical wiring, etc.
  11. Must maintain a professional appearance and portray a positive image for the Agency.
  12. Must maintain punctuality and attendance as scheduled.
  13. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g. , solvents, etc. ), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other personal protective equipment.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. May be required to work after office hours on the on-call work schedule.
  3. Must work with the highest degree of confidentiality.
  4. Must be available for occasional overnight travel for training.
  5. Must pass a criminal background check.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Maintenance Mechanic "A"

Title: Maintenance Mechanic A

Supervisor: Project Manager

Exemption: Non-Exempt

Duties and Responsibilities

Responsible for maintenance of buildings, facilities, grounds and light equipment. Performs carpentry, electrical, plumbing and general repairs on mechanical equipment or machinery. Tasks are performed in one or more trades or crafts with minimal supervision. Employee may perform some or all of the following duties.

  • Makes general repairs to the interior/exterior of buildings and facilities and maintains furniture and equipment employing a high degree of skill in the plumbing, carpentry, electrical, mechanical/HVAC and related trade fields.
  • Maintains and makes general repairs to household appliances, power tools and equipment such as chain saws, pumps, and vehicles. Which includes checking and maintaining lubricant levels, timing, replacing and adjusting worn or damaged parts.
  • Starts, operates and checks for safety and maintenance on a wide variety of small engines, hand tools, pumps, chain saws, and pickup trucks.
  • Performs general road maintenance by clearing drainage, spreading road surface material, filling pot holes, placement of signs, repairing fences, removing trees, etc.
  • Makes daily rounds of housing developments and grounds for removal of trash or debris. Develops a list and makes general repairs from that list.
  • Repairs, or replaces wiring and mechanical parts for electrical systems, devices and appliances both commercial and residential.
  • Repairs or replaces plumbing fixtures and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged toilets, sinks, and water cutoffs.)
  • Repairs or replaces water heaters and lavatory sinks. Repairs connecting piping. Repairs/replaces gas main piping and connecting equipment.
  • Repairs/replaces damaged walls, roofs, woodwork, floors, gutters, downspouts, garage doors, fences, gates, doors, door locks, windows, cabinets, door bells, peepholes, clothes lines, fans, belts, and insulation.
  • Makes repairs and adjustments to various appliances and equipment (e.g., stoves, refrigerators, gas and electric stoves, furnaces, electric motors, smoke detectors, heat pumps, power tools and test equipment) and replaces appliances and equipment when necessary. Both residential and commercial.
  • Responsible for conducting all required inspections of housing units in the public housing programs to ensure compliance with HUD’s Uniform Physical Conditions Standards (UPCS).
  • Makes repairs pursuant to the Uniform Physical Conditions Standards (UPCS).
  • Checks for and repairs gas leaks; Both residential and commercial.
  • Repairs or replaces door and window screens and installs window glass.
  • Works emergency and after-hours as assigned by the Project Manager.
  • Inspects units, determines the nature and extent of painting required, estimates the amount of supplies and materials needed.
  • Prepares all interior/exterior wall surfaces for painting by removing electrical outlets and lighting fixtures, spreading drop cloths, scraping peeled paint, patching holes, taping and floating drywall, and/or sanding.
  • Removes closet and bedroom doors and any graffiti on surfaces.
  • Sands wood surfaces to prepare for painting, varnishing and/or staining.
  • Mixes paints as needed to match previously painted surfaces and paints all prepared surfaces with a brush, roller, or spray equipment. Cleans and maintains tools and equipment.
  • Paints doors, makes repairs on screens, mail boxes and light posts.
  • Performs thorough clean-up of work area including removing drop cloths, masking paper and tape, and replacing fixtures, covers and plates.
  • Distributes notices to residents as needed.
  • Performs emergency calls as required.
  • May act as the Project Manager in their absence.
  • Contributes to team effort by accomplishing all other duties as assigned.
Qualifications and Knowledge
  • High School graduate (or GED) or possess a vocational technician certification beyond high school or an equivalent combination of technical training and experience. Five (5) years experience or training in building construction or maintenance, or in the repair or maintenance of mechanical equipment.
  • Good knowledge of techniques, methods, materials, and equipment used in plumbing, carpentry, and electrical repairs and household appliances. Skilled knowledge of HVAC systems.
  • Good degree of skill in one or more trade crafts and working knowledge of all maintenance crafts.
  • Good math skills.
  • Skill in the use of various hand tools, power tools and test equipment.
  • Ability to read and understand repair manuals, and instructions/warning on cleaning agents; write service requests, maintenance reports, and inspection reports.
  • Ability to understand and apply the Uniform Physical Conditions Standards. (UPCS)
  • Ability to establish and maintain effective working relationships with other Agency employees and residents.
  • Ability to speak and read English is highly desirable.
  • Bondable.
  • Valid Texas driver’s license.
  • Eligible for coverage under fleet auto insurance.
Supervision Received and Given

The employee receives instructions from the Project Manager. Generally, methods of accomplishing assignments are at the discretion of the employee within established procedures and repair manual guides. Deadlines and priorities are generally set by the supervisor and the employee’s progress is monitored regularly. The employee’s work is reviewed generally for quality and completeness.

The employee may monitor work of other personnel that may be assigned to assist in performing maintenance tasks.

Guidelines

The employee follows established maintenance procedures, practices good judgment and uses service manuals as needed in performing assigned tasks. If a situation not covered by these guidelines arises, the employee consults the supervisor for guidance.

Complexity

Work performed by the employee is mostly routine mechanical and electrical repairs or replacements and repetitive in nature. The nature of some repairs may be highly complex. Occasionally, some tasks may require the exercise of personal judgment in making decisions on accomplishing assigned work.

Scope and Effect

The employee’s work primarily affects the residents in the housing developments to which the employee is assigned. It also impacts the adequacy of total low-rent housing provided by the Agency. Through successful accomplishment of maintenance tasks, the Agency is able to continue providing decent, safe and sanitary housing.

Personal Contacts

The employee’s personal contacts are primarily with residents and other employees. Contact with residents are particularly important. The purpose of this is to give and obtain information necessary to do maintenance tasks efficiently, safely and document all actions. Conditions under which contacts occur can range from normal to stressful in an emergency situation, such as a gas leak or power failure.

Physical Demands

The employee must be able to operate hand tools, power tools and equipment. Normal physical activity can be tedious and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and lying prone. The employee must use arm strength to manipulate hand tools such as saws, sanders and jointers. The employee must occasionally push, pull, and/or lift objects up to and over 25 pounds. Work requires spatial perception, finger and manual dexterity.

Work Environment

The employee works indoors and outdoors and is exposed to weather extremes. The employee may occasionally be subjected to electrical shock hazards, dangerous heights, dangerous chemicals (e.g., cleaning solutions, solvents, insecticides), and skin irritants. The employee may be required to use goggles, gloves, masks, lumbar support belts, safety boots, and other safety equipment.

Property Manager
Reports To: Director of Housing Management
Department/Division: Housing Management
FLSA Status: Exempt
Employment Status: Full-Time
Date: March 5, 2021
Position Summary

Responsible for overall management, operations, and admissions for one or more properties in the Agency’s conventional Housing Management programs and providing regular reports on fiscal and occupancy status. The Property Manager is responsible for monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Asset System (PHAS) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with Agency procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent on both projects, scheduling grievance hearings, or initiating the eviction process as appropriate.
  2. Runs reports on a daily basis for outstanding balances, deposits, adjustments and records the adjustments with proper documentation. Assures that everything balances before running the end of day report.
  3. Ensures compliance with applicable HUD guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of programs.
  4. Maintains an accurate cash drawer and balances daily.
  5. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
  6. Assists applicants in completion of forms and identification of required documents.
  7. Conducts daily rounds and home visits and inquire if tenants need assistance.
  8. Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer.
  9. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.
  10. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner.
  11. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit that may be required to meet specialized individual needs.
  12. Oversees the orientation and briefing process for new tenants.
  13. Completes the reexamination and interim review process, including the interviewing of applicants, completion of application forms, verification of family size and income data, determination of eligibility, calculation and/or adjustments to be made, establishing of priority for housing, determination of unit size, and maintenance of the waiting list to ensure compliance with HUD regulations and the Agency’s Administrative Plan
  14. Prepares, coordinates and oversees the proper disposition of, all paperwork relating to renting or vacating housing units in accordance with established procedures.
  15. Responsible for entering, submitting and maintaining tenant information through electronic PIC system.
  16. Prepares and submits 50058 report in a timely manner.
  17. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to tenant service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
  18. Performs annual and new move-in/move-out, housekeeping, and emergency inspections, and re-inspections. Ensures Uniform Physical Condition Standards (UPCS) Protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections as assigned. Oversees preparation of move-in/move-out adjustments and requests. Ensures receipt of all relevant paperwork.
  19. Informs tenants of REAC inspections and accompanies REAC inspector on inspections.
  20. Performs walk-by inspections, at least monthly, of buildings and grounds to ensure maintenance of curb appeal and tenant compliance with applicable lease provisions. Issues citations when necessary and provides oversight of effective resolution of unsatisfactory conditions with tenants.
  21. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among tenants, if possible, to mitigate detrimental effects and/or avoid continued grievances.
  22. Monitors lease violations and delinquent rent roll; oversees issuance of delinquent notices and late payment charges and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears as necessary. Monitors abandoned units.
  23. Interacts with Attorney to initiate court proceedings against tenants for non-payment of rent within time frame allowed by law to expedite cases; issues eviction notices when necessary.
  24. Assists in achieving maximum rent receivable collections for all properties. Maintains Fraud list and charge offs and in conjunction with the Director of Housing Management, initiates court proceeding against tenants for nonpayment of rent.
  25. Monitors, reviews and analyzes housing management data and prepares monthly, quarterly, and annual and/or other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner.
  26. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting Housing Management activities.
  27. Oversees all maintenance and Capital Improvement activities, identifies the physical conditions of Agency properties, and makes certain they are maintained in marketable condition. Oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future plans and developments.
  28. Oversees all Resource Center activities, ensuring the delivery of effective on-site services offered to the residents at the assigned property.
  29. Process open service work orders and emergency service work order and maintain status until service is completed and closed out.
  30. Maintains continual and ongoing communication with tenants, resolves concerns to foster a feeling of pride in their units and the community, and a sense of belonging to the Agency family.
  31. Prepares outreach programs and send information to the community and other social service agencies and advertises in the newspaper.
  32. Seeks out financial support for needy families, gives referrals to disabled and elderly tenants in need of assistance with housekeeping and works with Child Protective Services, Adult Protective Services, and Area on Aging.
  33. Confers with Security Officers and interacts with Police Department as required; Reviews Offense Reports which include all calls in and around the Agency, identifies lease violations, documents, sends letters to tenants and maintains all incidents violations in tenant files.
  34. May be responsible for purchase of office and supplies for units in accordance with the Agency’s procurement policy
  35. Schedules pest control annually.
  36. Coordinates the improvement of communication and cooperation between tenants and management by staying knowledgeable of, and ensuring tenants are informed of, new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with tenants to outline changes and/or new directions in policies and programs.
  37. Counsels tenants who are not complying with policies and procedures, having economic, health, or social problems, and have delinquent rent problems. Ensures tenants are appropriately notified of lease violations, eviction proceedings. Ensures referral of tenants to appropriate social services personnel when indicated. Works closely with other Agency departments in coordination of efforts to ensure that tenants receive available services.
  38. Responsible for deterring and preventing tenant fraud and abuse through participation in the Agency’s program to prevent fraud and abuse, through rent review, verification of income, counseling, prosecution, etc.
  39. Attends training as necessary to learn new skills and to review rules, regulations and policies.
  40. Reviews and remains current on all relevant rules and regulations concerning appropriate Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan.
  41. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates.
  42. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience

Associate degree in Business, Public Administration, or Social Sciences from an accredited college or university and at least three (3) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

Knowledge and Skills
  1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy.
  2. Thorough knowledge of HUD rules and regulations that apply to Housing Management.
  3. Working knowledge of laws and standards that apply to Housing Management property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
  4. Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
  5. Working knowledge of the operation of the Agency’s computer system and applicable software.
  6. Working knowledge of the agencies that provide assistance and services to tenants, including knowledge of eligibility requirements.
  7. Knowledge of mathematics and general accounting procedures sufficient to perform calculation required for summarizing rent collections, making deposits, rent adjustments, and assisting the Director of Housing Management in preparation of the annual operating budget and long-term budgets.
  8. Ability to maintain required records such as tenant files, vacancy reports, etc.
  9. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property.
  10. Ability to read and interpret policies and guidelines in order to make sound decisions.
  11. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
  12. Ability to operate appropriate Agency computer equipment and software packages.
  13. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed.
  14. Ability to communicate in English and Spanish.
  15. Skilled in analyzing situations in order to identify problems and offer possible solutions.
  16. Eligibility for coverage under PHA fleet auto insurance.
Supervision Controls

The Property Manager receives instructions primarily from the Director of Housing Management. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee’s work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives.

The Property Manager gives instructions to subordinates that are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, achievement of goals and objectives, evaluates employee job performance, and recommends hiring, training, firing, and disciplinary actions.

Guidelines

Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the Director of Housing Management.

Complexity

The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning tenant or maintenance problems, collections, and property management issues using personal judgement based on prior experience.

Difficulty may be experienced in making final application determinations and in applying appropriate HUD and PHA criteria in situations such as counting or exempting individuals’ income.

Scope and Effect

Property Managers are key employees in the management and operation of affordable Housing Management and their work affects tenants, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee’s personal contacts are mostly with local officials (police, city council members, City Code Enforcement), outside service agencies, contractors, advertising contacts, social workers, other employees, and tenants assisted by the Agency. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning Housing Management.

Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.

Physical Requirements
  1. Work is principally sedentary, but may involve some physical exertion during on-site visits with tenants or staff members and inspections of units and/or facilities.
  2. Must be able to sit or stand for up to eight (8) hours at a time while performing essential work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must maintain a professional appearance and portray a positive image for the Agency.
  8. Must maintain punctuality and attendance as scheduled.
  9. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements
  1. Must possess a State of Texas driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. Must pass a criminal background check.
  4. Must work with the highest degree of confidentiality.
  5. 5. Must achieve a Public Housing Management Certification within one (1) year from date of hire.

The Housing Authority of The City of Laredo is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management’s assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management’s right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of The City of Laredo is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

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